Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Inventory Management 238

Inventory Management Management Fulfillment Supply Chain Management 238

Inside Retail

JULY 5, 2021

With retail business leaders increasingly focusing on their supply chain management, here are three ways they can “unbound” their supply chains. One way is by transforming their retail stores into micro-fulfilment centres that focus on delivering and offering pick-ups rather than the traditional retail experience.

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Fulfillment Supply Chain Management Shipping Accounting 246

Retail TouchPoints

MARCH 25, 2024

Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience. A connected ecommerce solution can help retailers easily connect, automate and scale their logistics operations from a single platform.

Shipping 275

Shipping Supply Chain Management Fulfillment Returns 275

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supply Chain Management 285

Supply Chain Management Customer Experience Shipping Management 285

Retail TouchPoints

AUGUST 18, 2020

Organizations would do well to identify secondary suppliers that can help mitigate risks in their supply chain. However, in the context of supply chain management and procurement, business leaders should prepare for three challenges in particular. Where Risk Scenarios Fail. Preparing For Post-Pandemic Challenges.

Supply Chain Management 254

Supply Chain Management Management Returns Fulfillment 254

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. Look for this to get messy as rezoning debates get heated.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

AUGUST 17, 2023

Whether it’s the food and beverage sector, apparel and footwear or automobiles, direct-to-consumer businesses are grappling with the consequences of shifting consumer behaviors against the backdrop of an unpredictable global supply chain. These businesses find themselves at a demanding intersection.

Consumer 211

Consumer Payment Services Supply Chain Management Store Layout 211

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. Optimized supply chain management to avoid stockouts and overstocking. A fast, flexible and responsive fulfilment process.

Supply Chain Management 226

Supply Chain Management Fulfillment Shipping Inventory Management 226

Retail TouchPoints

APRIL 28, 2022

Reducing carbon emissions by remapping the sourcing mix closer to where the demand lies increases flexibility in the business and minimizes the risk of supply chain disruptions. Creating a unified customer experience across multiple sales channels (B2B and B2C) ensures greater visibility and increases sales opportunities.

Planning 243

Planning Drop-Shipping Supply Chain Management Returns 243

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. Luckily, many supply chain leaders are seeing early success in using automation to meet heightened customer expectations.

Consumer 269

Consumer Shipping Supply Chain Management Returns 269

Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Returns 157

Returns Supply Chain Management Customer Experience Finance 157

Retail Minded

OCTOBER 2, 2023

This automation significantly reduces labor costs and speeds up order fulfillment. The ripple effect of implementing a robust WMS is seen in faster delivery times, lower operational costs, and an enhanced customer experience. That’s all, make sure you check out more of our blog for up-to-date supply chain management tips!

Supply Chain Management 52

Supply Chain Management Management Inventory Management Outdoor 52

Inside Retail

DECEMBER 21, 2022

So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? With inventory availability being one of the top priorities for shoppers this holiday season, retailers must leverage their inventory management and customer experience tools to optimise their merchandise strategies.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

OCTOBER 19, 2021

A flexible, scalable fraud solution can identify trends across multiple payment options and adjust to fluctuating risk levels automatically without adding challenges to the customer journey. The recent acceleration of e-commerce necessitates a reimagining of shopping flows, fulfilment logistics, and supply chain management.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

AUGUST 4, 2020

With a change in demand by product, we saw a concurrent change in demand by fulfillment channel. While delivery windows are more flexible for a population ordered to remain at home, fulfilment in these new channels has still been challenging for many retailers.

Fulfillment 158

Fulfillment Supply Chain Management Space Planning Returns 158

Inside Retail

NOVEMBER 28, 2022

While social commerce can provide greater reach and deeper engagement with customers, it also presents issues around supply-chain management. Because to compete, retailers must deliver on customer experience in an entirely new way. Higher customer expectations . Infrastructure necessities.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Wiser

DECEMBER 15, 2020

Third-party logistics, often referred to as 3PL, is the process of outsourcing logistics processes, such as inventory management, procurement, warehousing, and fulfillment, to a specialized provider. Some 3PL providers simply cover partial supply chain services, offering only warehousing, distribution, shipping and receiving, etc.

Fulfillment 135

Fulfillment Shipping Inventory Management Management 135

Retail TouchPoints

MAY 26, 2022

Dr. Thomas Goldsby , Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee , revealed some of the less obvious reasons for rising prices, the virtues and limitations of “nearshoring” via domestic supply chains and the prospects for supply chain improvements during holiday 2022 and into 2023.

Promotions 261

Promotions Supply Chain Management Consumer Shipping 261

Retail TouchPoints

APRIL 6, 2023

Seeing this, a supply chain manager would want to know exactly how this would affect the trucks carrying their company’s products. When AI-powered solutions work in tandem with IoT sensors and visibility software, that value is multiplied. He gave the example of truck congestion along the U.S.-Mexico Mexico border.

Payment Services 210

Payment Services Supply Chain Management Supermarket Accounting 210

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

Inventory Management 91

Inventory Management Location Management Supply Chain Management 91

Inside Retail

MARCH 7, 2022

From forklift drivers to supply chain managers and working in the auto industry, here are the inspiring stories and insights they shared with Inside Retail. Can you tell us about your previous work experience and how you began working at Amazon? Riikka Dunn, central fulfilment unit manager, IKEA Australia.

Fulfillment 130

Fulfillment Management Supply Chain Management ATS 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Retailers are utilizing data analytics to tailor deals to individual preferences, creating a more personalized and engaging shopping experience. Upgraded Logistics: Efficient logistics and supply chain management are crucial for the success of any retail operation.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail Assist

SEPTEMBER 3, 2024

Staying ahead means more than just knowing your market and customers inside out. It calls for a seamless integration of all business processes, from inventory management to customer experience. Research from Gartner highlights that businesses using an integrated ERP system see a 10% improvement in customer satisfaction.

Inventory Management 52

Inventory Management Supply Chain Management Markdowns Customer Experience 52

M19 Retail

OCTOBER 29, 2024

For example, store associates often spend most of their time doing product scanning, inventory control, and order management. While essential, these activities prevent them from dedicating time to improve customer experience. Store associates engage more meaningfully with customers, offering personalized assistance.

ATS 52

ATS Supply Chain Management Inventory Management Customer Experience 52

365 Retail

JULY 19, 2022

To thrive, DTC brands must harness multiple opportunities to build closer bonds with their target customers. Then, they can leverage advanced logistics, supply chains, and customer experience (CX) solutions to unlock their full, dynamic potential. Convenient fulfilment. Iterative Customer Experience.

Consumer 57

Consumer Wholesale Supply Chain Management Fulfillment 57

Storis

SEPTEMBER 19, 2024

The Impact of Unified and Extensible Technology in Retail Management As consumer preferences continue to evolve, retailers must adapt by offering seamless experiences across various touchpoints.

Supply Chain Management 52

Supply Chain Management Inventory Management Point of Sale Management 52

Retalon

MAY 17, 2024

While nearly three-quarters of all retailers still rely on simple, and consequently limited, tools such as Excel spreadsheets, the integration of AI-driven technologies in supply chain management is revolutionizing how demand forecasting for forward-thinking retailers. What is supply chain demand forecasting?

Supply Chain Management 41

Supply Chain Management Inventory Management Management Promotions 41

Rain Pros

AUGUST 17, 2023

Truth be told, it’s highly important for retail stores and organizations as well and having the right software streamlines operations, minimizes mishaps, and enhances customer experiences across the board. Today, let’s take a look at some of the challenges and benefits with managing work orders.

Management 52

Management Inventory Management Fulfillment Supply Chain Management 52

Rain Pros

JUNE 8, 2023

Truth be told, it’s highly important for retail stores and organizations as well and having the right software streamlines operations, minimizes mishaps, and enhances customer experiences across the board. Today, let’s take a look at some of the challenges and benefits with managing work orders.

Management 52

Management Inventory Management Fulfillment Supply Chain Management 52

Retail Minded

JULY 6, 2024

What Are the 4 Ps of Retail Management? The 4Ps of retail management are: product, place, price and promotion. Product The product must fulfill a need or desire for your customer, making it the foundation of your retail operations. Let’s dive into the details of each below!

Payment Services 52

Payment Services Store Layout Promotions Advertising 52

Retail TouchPoints

MAY 30, 2022

Even the smallest of discrepancies in accuracy errors can disrupt the ‘perfect fit’ and translate directly into customer dissatisfaction. Circling back into the feedback loop, manual supply chain management can contribute to product inaccuracies, thus further heightening the levels of returns.

Returns 294

Returns Fashion Supply Chain Management Shopping 294

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Truck driver shortages. Altered trucking routes.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

M19 Retail

OCTOBER 15, 2024

The implementation of Mi9 Retail software platform signifies a significant milestone in the organization’s ongoing umbrella efforts to streamline operations, improve customer experiences, and optimize inventory management. For more information, please visit www.alterramtnco.com.

Merchant Services 52

Merchant Services Inventory Management Point of Sale Supply Chain Management 52

Retail TouchPoints

OCTOBER 20, 2021

Retailers that are in the best position to accomplish this are those that have “leveraged learnings from the disruptions of the past two years, and also realized that nothing is ever going to be perfect,” said Peter Bolstorff, EVP for Corporate Development at ASCM (Association for Supply Chain Management) in an interview with Retail TouchPoints.

Supply Chain Management 274

Supply Chain Management Promotions Consumer Fulfillment 274