Retail TouchPoints

AUGUST 25, 2020

DoorDash , best known for restaurant deliveries, is expanding further into the supermarket vertical through partnerships with Meijer , Fresh Thyme and Smart & Final , with plans to add Hy-Vee and Gristedes / D’Agostino “in the coming weeks,” wrote Mike Goldblatt, Head of Grocery and Convenience Partnerships at DoorDash in a blog post.

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Supermarket Fulfillment Location Planning 286

Retail TouchPoints

JANUARY 23, 2025

Wegmans already works with DoorDash and recently expanded that partnership to additional supermarkets in the chain. Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland, Virginia, North Carolina, New Jersey and Washington, D.C.

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Supermarket Location Planning Marketing 276

Retail Gazette

APRIL 10, 2025

Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding. Deliveroo handles the delivery logistics, including rider management and order fulfillment, while the retailer maintains control over the customer experience.

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Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

MARCH 18, 2021

What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

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Fulfillment Grocer Inventory Management Customer Experience 246

Retail TouchPoints

APRIL 3, 2024

very intentionally draws its design and merchandising inspiration from supermarkets rather than pharmacies. Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket.

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Supermarket Visual Merchandising Planning Store Operations 272

Retail TouchPoints

MARCH 25, 2025

The 570 -store Midwestern supermarket retailer Hy-Vee will expand its partnership with Instacart by adopting the platforms Carrot Ads solution. This will also simultaneously improve the customer shopping experience through ad tech capabilities that drive ad personalization and make product discovery easier.

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Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

FEBRUARY 7, 2024

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop.

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Supermarket Shopping Planning Marketing 264

Retail TouchPoints

OCTOBER 10, 2024

Paul area since 1983, offering naturally raised meats, locally sourced organic produce, hard-to-find specialty products, and more from all 11 locations; Mar-Val Food Stores : A family-owned grocer focused on supporting rural communities across California, Mar-Val Food Stores offers delivery from its nine locations; Geissler’s Supermarket : A family-owned (..)

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Grocer Supermarket Location Marketing 263

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. POS systems, payment systems, fulfillment and supply chain systems all need to connect better together to provide that seamless customer experience, said Rodrigo.

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Payment Services Fulfillment Department Stores Customer Experience 138

Inside Retail

AUGUST 8, 2021

An exclusively online supermarket is rolling out across metro Sydney and Melbourne this month to capitalise on the demand for quick and convenient grocery delivery. As a vertically integrated platform, Send owns every level of the customer experience from the warehouses, or Send Shops as they are known, to the inventory and delivery.

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Supermarket Fulfillment Wholesale Shopping 130

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. The adoption of customer-facing robots might follow as a natural extension of these back-end applications.

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Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail TouchPoints

OCTOBER 8, 2024

warehouse that leverages automated fulfillment technology from Fabric , allowing the supermarket retailer to support faster on-demand delivery throughout the borough via Uber Eats. Save A Lot has opened a microfulfillment center at its Brooklyn, N.Y.

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Fulfillment Supermarket Consumer Shopping 262

Retail TouchPoints

JUNE 29, 2020

Seafood City Supermarket , which sells Filipino specialties and general grocery items in 32 stores in the U.S. and Canada, is rolling out its first-ever online store and mobile app for consumers within the delivery or pickup radius of its locations.

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Supermarket Payment Services Grocer Location 191

Retail TouchPoints

JULY 31, 2024

By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders.

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Fulfillment Supermarket Shopping Store Operations 243

Retail TouchPoints

APRIL 15, 2025

Family-owned supermarket Schnuck Markets has added DoorDash as an on-demand delivery option. The 100+ -store chain also will now accept SNAP/EBT payments on the DoorDash Marketplace, streamlining the shopping process for customers receiving government assistance.

Payment Services 147

Payment Services Supermarket Shopping Marketing 147

Retail TouchPoints

FEBRUARY 13, 2024

The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners. The robots from Simbe support the solution provider’s Store Intelligence platform, providing real-time inventory insights to better inform product stocking, ordering, merchandising and ecommerce fulfillment.

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Fulfillment Supermarket Marketing Location 277

Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores. Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites.

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Grocer Fulfillment Supermarket Marketing 269

Retail TouchPoints

MARCH 12, 2025

Through a combination of surplus food donations from its stores and funds raised by the Albertsons Foundation, the supermarket retailer has set a new goal of enabling 1.5 billion meals by 2030 as part of its Recipe for Change framework. curriculum for middle and high school students; and a coalition created to tackle summer hunger.

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Supermarket Customer Experience Fulfillment ATS 179

Retail TouchPoints

FEBRUARY 19, 2025

billion (Canadian) this year, the supermarket retailer will open 80 new stores under a variety of banners, with approximately 50 of these stores being hard discount locations. As part of Loblaws plans to invest $2.2 The retailer had opened three no name stores in Ontario in 2024 , promising consumers steep discounts.

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Planning Discount Store Supermarket Location 173

Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. Offer More Order Pickup Flexibility.

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Shipping Fulfillment Returns Sporting Goods 290

Retail TouchPoints

APRIL 1, 2025

Take for example Stop & Shop, a popular supermarket chain in the Eastern U.S. Understanding that not all customers have smartphones or access to computers to access digital-only deals, the company introduced Savings Stations across its brick-and-mortar locations. boasting 365 locations. Here in the U.S.,

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Grocer Checkout Point of Sale Advertising 147

Inside Retail

JUNE 20, 2021

We no longer, as a general rule, expect supermarkets to be physical-only entities. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”. Walker said it’s essential for Coles to act on improving the online experience. Omnichannel strategy.

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Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

MARCH 20, 2024

The Save Mart Companies , a 194 -store supermarket chain operating in California and western Nevada, has partnered with Flashfood to offer high-quality groceries at up to 50% off and, not incidentally, divert food waste from landfills. More than 11 million tons of food went to waste in California alone in 2022, according to Flashfood.

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Payment Services Fulfillment Supermarket Location 264

Retail TouchPoints

NOVEMBER 18, 2022

Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries. “Our partnership with Uber combines the power of our two companies’ platforms to enable same-day delivery of purchases made via our ecommerce channels from these retailers.”.

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Point of Sale Customer Experience Supermarket Management 290

Retail TouchPoints

APRIL 4, 2025

GoodRx has streamlined the online prescription purchase process, launching the experience with employee-owned Midwestern supermarket retailer Hy-Vee.

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Payment Services Shopping Supermarket Management 147

Retail TouchPoints

JANUARY 30, 2023

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., “With our seed funding, we’ve built an end-to-end experience to serve people in and around Norwood in a way that can be replicated in suburbs nationwide. fueled by $10.1

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Grocer Planning Supermarket Inventory Management 312

Retail TouchPoints

APRIL 18, 2024

According to research by FMI (Food Marketing Institute), supermarket retailers in 2022 spent more than $13 billion in technology and are projected to increase those investments in subsequent years. We saw this early in the pandemic, as retailers quickly implemented new ecommerce and fulfillment capabilities. That sounds good.

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Fulfillment Marketing Returns Supermarket 289

Retail TouchPoints

JUNE 30, 2023

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. Earlier in June, Freshippo executives met with Australian brand leaders about importing produce to China in preparation for the retailer’s IPO , although no date has been set for the public offering.

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Planning Supermarket Consumer Store Operations 278

Retail TouchPoints

FEBRUARY 8, 2024

Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show. Extending the customer experience beyond the TV show through product placement and relevant advertising is just one of the experiences we expect to see emerge in the coming months.

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Payment Services Advertising Customer Experience Consumer 312

Retail TouchPoints

FEBRUARY 27, 2024

Over the last few months, DoorDash has been expanding to new verticals and growing its supermarket footprint. Ahold Delhaize USA partnered with DoorDash for on-demand deliveries from its five East Coast supermarket banners in February 2024.

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Supermarket Store Operations Customer Experience ATS 264

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor.

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Payment Services Shipping Customer Experience Consumer 264

Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. The story can be unique to your brand and can guide shoppers in an arc from indecision or curiosity through an emotionally fulfilling experience.

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Fulfillment Advertising Jewelry Department Stores 264

Retail TouchPoints

JULY 25, 2024

Additionally, Save a Lot now has 400 of its supermarkets live on the DoorDash Marketplace, offering deliveries in under one hour, on average. Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats.

Payment Services 263

Payment Services Supermarket Planning Marketing 263

Retail Gazette

AUGUST 27, 2024

Ocado has opened two fulfilment centres in Australia as part of its 2019 deal with retail chain Coles. The online grocer’s customer fulfilment centres (CFCs), which became operational last month, were originally set to open at the end of 2023 but were hit by construction problems.

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Fulfillment Grocer Supermarket Customer Experience 69

Retail TouchPoints

AUGUST 6, 2024

Customers can request re-delivery of their order with no fees, or a full refund back to their account, without having to talk to an agent. In June 2024 , Albertsons added 1,800 supermarkets to the Grubhub Marketplace.

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Merchant Services Checkout Returns Supermarket 278

Retail TouchPoints

APRIL 5, 2024

The supermarket chain will now use a single points currency for its “ for U” program and give members two months to earn and redeem their points before they expire. Albertsons has joined the growing list of retailers revamping their loyalty programs.

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Checkout Supermarket Shopping Marketing 275

Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all). .

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Grocer Fulfillment Promotions Management 243