Remove Customer Experience Remove Fulfillment Remove Sporting Goods
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How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

Retail TouchPoints

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Walker had a fireside chat with Radar CEO Nick Patrick at the NRF 2025 session, The Future of Geolocation in Retail.

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Walmart Marketplace Adds Categories, Enhances Fulfillment Offerings

Retail TouchPoints

Walmart Marketplace will add three popular categories to its assortment and expand fulfillment offerings for sellers, including a multichannel solutions program that will use Walmart Fulfillment Services (WFS) to fulfill orders from any ecommerce site via Walmart’s supply chain when it launches Sept.

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The Future of Retail is Smaller, Crowdsourced and Robot-Powered

Retail TouchPoints

The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. It turns out that bigger isn’t always better.

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The Post-COVID Store: How to Tap the Pent-Up Need for Interaction Without Sacrificing Safety

Retail TouchPoints

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it. Look at some of the sporting goods retailers.

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Crocs Expands Shoe Takeback Program Nationwide

Retail TouchPoints

.; Anthropologie brought denim recycling to its stores on a year-round basis; Footwear retailer Dr. Martens debuted a resale program in March 2024 ; and Dick’s Sporting Goods expanded its partnership with sporting goods marketplace SidelineSwap in April 2024 , leveraging the resale platform for trade-in events at its stores.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. This drives nuanced changes in communication.

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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

But the power of analytics can protect retailers by spotting suspicious consumers and transactions, while rewarding the valuable shoppers with a frictionless, personalized returns experience. Pete Barker is the Director of Product at Appriss Retail.

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