Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

JANUARY 13, 2025

Due to limited resources and the bespoke needs of each digital channel, many retailers struggle to maintain consistency when listing products on third-party marketplaces or social commerce channels.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. In fact, 16% of respondents from the consumer attitudes survey said theyd been the victim of social commerce fraud in the past year.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

OCTOBER 21, 2023

And to help feed that bottom line, Walmart has a Black & Unlimited page on its website, also devoted to fulfilling the potential of Black brands and creators. The metaverse] represents the future of socialization, commerce and how people will experience things; it will be the intersection of all of it.

Social Commerce 289

Social Commerce Fulfillment Advertising Shopping 289

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

AUGUST 6, 2024

Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. ecommerce market with TikTok Shops, delivering the most complete social commerce experience to date. User data may also be paired with artificial intelligence to enhance the customer experience.

Advertising 278

Advertising Fast Fashion Social Commerce Marketing 278

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

Fulfillment 273

Fulfillment Customer Experience Management Shopping 273

Retail TouchPoints

AUGUST 9, 2022

You want to also offer consumers something that hasn’t been fulfilled by their current options.” She encouraged attendees to look at the luxury market, which is ripe with examples of Europe-based brands that were able to obtain broader appeal because they had desirable products and unique digital experiences.

Social Commerce 305

Social Commerce Returns Consumer Marketing 305

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

DECEMBER 28, 2021

As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. We know that today, the fulfillment option that consumers most hope to continue to use moving forward is curbside pickup ,” said Pfeiffer.

Fulfillment 279

Fulfillment Checkout Consumer Returns 279

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. SharperImage.com Gets a Big Payoff from a Headless Commerce Upgrade .

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 279

Fulfillment Social Commerce Management Shopping 279

Retail TouchPoints

AUGUST 13, 2024

Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks. These tasks require human judgment, empathy and creativity to navigate effectively, ensuring positive customer experiences and upholding ethical standards.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

OCTOBER 15, 2021

As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them. Eventually, these very necessary changes will affect every stage of the manufacturing, supply chain and fulfillment processes, and even the customer experience.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

OCTOBER 7, 2022

Social Commerce Meets Affiliate Marketing. The Independent ’s move is yet another sign that ecommerce has officially moved beyond the store website; consumers increasingly expect to be able to make a purchase when and where inspiration strikes , whether that be on social media, while streaming videos or directly in search engines.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

JANUARY 10, 2024

We build technology to serve people and not the other way around,” said McMillon in his keynote.

Social Commerce 261

Social Commerce Fashion Shopping Consumer 261

Retail TouchPoints

JANUARY 4, 2022

Today, it can be anything from a digital Costco card to an immersive VR experience. In the era of remote work, VR very well could be the bridge between employee experience (EX) and customer experience (CX). If that takes place, we’ll see VR become commerce-capable. Let’s think ahead though.

Consumer 336

Consumer Customer Experience Marketing Fulfillment 336

Retail TouchPoints

OCTOBER 2, 2024

With digital signage innovations, brands are bringing online and social commerce to the in-store experience. For example, when a customer interacts with a product, displays can show information that would have previously been reserved for mobile search. If the answer is no, it’s time for a different conversation.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

OCTOBER 6, 2022

Retailers that invest in the fulfillment experience can set a foundation for growth: Since launching Radar for order ahead and pickup and location-aware experiences, American Eagle saw a 35% lift in digital revenue. Don’t Overspend on Real-Time Inventory Update Frequency.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

AUGUST 28, 2024

With over a decade of experience in go to market strategy and customer experience, she joins growth stage companies at their pivotal multi-product moment to drive efficient growth, product expansion and an impactful cohesive brand story.

Merchant Services 248

Merchant Services Beauty and Health Consumer Customer Experience 248

Retail TouchPoints

MAY 9, 2023

The brand then uses data and algorithms to gauge real-time customer interest and feedback, which is then relayed to supplier partners via its proprietary supplier management system. Production for specific SKUs is accelerated, reduced or paused based on market demand.

Fulfillment 278

Fulfillment Fashion Apparel Fast Fashion 278

Retail TouchPoints

MARCH 5, 2025

Key priorities include enhancements to its brick-and-mortar stores, using AI to improve search, social and data-driven personalization, innovation in its owned private label brands, a dramatic expansion of its Target Plus marketplace and a doubling of the value generated by its in-house Roundel media company.

Planning 179

Planning Inventory Management Consumer Shopping 179

Retail TouchPoints

AUGUST 25, 2020

Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce. With the largest livestreaming market in the world, China has cracked the code on how to integrate entertainment and commerce.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

NOVEMBER 12, 2021

Convenience can come in the form of different types of fulfillment options , including getting things delivered or picking up in-store. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 264

Merchant Services Shipping Fulfillment Social Commerce 264

Retail TouchPoints

NOVEMBER 16, 2020

Extended Festival Designed to Mitigate Fulfillment Crunch. Spreading out some of the load makes it easier on [Alibaba’s] fulfillment and logistics partners,” said Halliwell. Lines, categories and products need to be designed specifically with Chinese consumers in mind. It also provides an object lesson for U.S.

Fulfillment 259

Fulfillment Consumer Marketing Shopping 259

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 200

Payment Services Fulfillment Location Consumer 200

Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. We’re even seeing some malls turn into fulfillment centers. It really depends on the local community and what it needs. Stores and malls will have to morph to what the community requires.

Fulfillment 240

Fulfillment Consumer Returns Shipping 240

Retail TouchPoints

MARCH 13, 2025

Wonder , which describes itself as a new kind of food hall, has purchased retail media company Tastemade for approximately $90 million , according to the Wall Street Journal.

Advertising 147

Advertising Location Planning Social Commerce 147

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

Home Furnishings 279

Home Furnishings Advertising Consumer Customer Experience 279

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

Fast Fashion 261

Fast Fashion Customer Experience Promotions Consumer 261

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Among these, livestreaming is one of the fastest growing: Taobao Live GMV reached 500 billion yuan ( $76.3 billion ) in fiscal year 2021.

Home Furnishings 241

Home Furnishings Merchant Services Supermarket Social Commerce 241