Customer Experience, Fulfillment and Shopping

ModCloth and Misen Outsource Omnichannel Fulfillment Operations

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

Fulfillment

Fulfillment Shipping Fashion Management

Shein Picks Amazon’s Backyard for New U.S. Fulfillment Hub

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. “The Fulfillment and Logistics at Shein in a statement.

Fulfillment

Fulfillment Social Commerce Apparel Customer Experience

Mobile POS tools are a vital tool in elevating in-store customer experiences

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

Customer Experience

Customer Experience Merchant Services Checkout Payment Services

Webinars

The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

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How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

Fulfillment

Fulfillment Drop-Shipping Shipping Customer Experience

Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience

Customer Experience Returns Shipping Consumer

Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience

Customer Experience Inventory Management Fulfillment Inventory Turnover

Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience

Customer Experience Kiosk Shrinkage Shipping

Walmart to Open 5th Next-Gen Fulfillment Center in 2026

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

Fulfillment

Fulfillment Location Planning Shopping

Ikea Exec: Stores’ Expanded Fulfillment Role Key to Maintaining Lower Prices

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. They can then put [items] in their digital shopping cart and complete the shopping experience.”

Fulfillment

Fulfillment Customer Experience Shopping Promotions

The Crucial Piece of the ‘Mixed Used’ Mall that No One’s Talking About: Logistics and Fulfillment

Retail TouchPoints

AUGUST 9, 2023

Kids these days are just as happy to meet up on Roblox and Fortnite as they are going to their local shopping center. If you look at a mall from the thousand-foot view, it looks a whole lot like an Amazon fulfillment center ,” said Kyle Spencer, Co-founder of retail consultancy NextRivet in an interview with Retail TouchPoints.

Fulfillment

Fulfillment Shopping Shipping Consumer

Black Friday 2024: Why automation is critical for Australian retailers

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. To seize this massive opportunity, retailers must ensure smooth, scalable shopping experiences, and automation is the way forward. The key to thriving?

Drop-Shipping

Drop-Shipping Shipping Fulfillment Inventory Management

Redefining Retail: Embracing Alonement in Design to Enhance Individual Shopping Experiences

Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Traditionally, retail spaces have been associated with social interaction and shared experiences, serving as bustling hubs for family outings and social gatherings among friends. Shopping alone may be the answer.

Shopping

Shopping Kiosk Fulfillment Consumer

At 60, The Paper Store Remains Committed to Being the ‘Antithesis of Online Shopping’

Retail TouchPoints

DECEMBER 3, 2024

And while the retailer has embraced ecommerce, its focus hasn’t wavered from providing an experiential, discovery-oriented in-person shopping experience for a wide range of product categories including apparel, décor, beauty and gifts. We look at ourselves as the antithesis of online shopping. that opened in 1964.

Shopping

Shopping ATS Visual Merchandising Location

Aldi, Gelson’s and Hornbacher’s Connect ESLs to Instacart Product Picking Solution

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment

Fulfillment Supermarket Grocer Store Operations

Amazon, Target, Walmart Incentivize Early Holiday Shopping

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. As we approach the holiday season, guests are excited to shop early,” said Christina Hennington, EVP and Chief Growth Officer at Target in a statement. Beginning Oct.

Shopping

Shopping Finance Promotions Consumer

The Future of Retail is Smaller, Crowdsourced and Robot-Powered

Retail TouchPoints

JANUARY 26, 2023

The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. It turns out that bigger isn’t always better.

Fulfillment

Fulfillment Sporting Goods Customer Experience Consumer

With Omni-Shopping Set to Reign this Holiday, Amazon Enables Local Pickup and Delivery

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

Shopping

Shopping Fulfillment Location Planning

Simon Adds VIP Suite to Kick Off Woodbury Common Expansion

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Additionally, Simon’s online marketplace, Shop Premium Outlets , launched a retail media network in March 2024.

Inventory Management

Inventory Management Customer Experience Fulfillment Shopping

The four trends defining online retail in 2024

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention

Customer Retention Fulfillment Social Commerce Supply Chain Management

Real-Time Inventory and Search Integration: The Backbone of Next-Level Ecommerce

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment

Fulfillment Drop-Shipping Customer Experience Promotions

Next Phase of Wish Turnaround to Focus on Reducing Shipping Costs

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

Shipping

Shipping Fulfillment Checkout Fashion

Solving the Shopping Mall ‘Identity Crisis’ with Community Data and Careful Curation

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. The key is to think beyond direct brand alignment within a shopping mall or center. Librarians were the age-old, quite static and inflexible owners that collected rent, rented shops and cleaned spaces,” Ibrahim explained.

Shopping

Shopping Kiosk Consumer Fulfillment

AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Customer Experience

Customer Experience Marketing Fulfillment Store Operations

How Build-A-Bear’s Pandemic Shift Created Long-Term Omnichannel Opportunity

Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. Together, these services helped Build-A-Bear truly bolster its omnichannel business, create a better customer experience, improve fulfillment efficiencies and even reduce transit costs.

Fulfillment

Fulfillment Shipping Inventory Management Location

Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

Fulfillment

Fulfillment Markdowns Store Operations Customer Experience

As Amazon Launches AI Shopping Assistant, Jassy Predicts AI will Drive ‘Tens of Billions’ in Revenue in Coming Years

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. customers in the Amazon mobile app. customers over the coming weeks. A Rufus chat box will appear at the bottom of their screen.

Shopping

Shopping Advertising Customer Experience Apparel

3 Winning Omnichannel Strategies for Unifying the In-Store and Online Shopping Experiences

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. This also means that brands can no longer ignore the need to unify the online and in-store shopping experiences.

Shopping

Shopping Consumer Customer Experience Marketing

Rethinking Retail Returns

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Returns

Returns Payment Services Shipping Fulfillment

The 5 Most Common Omnichannel Mistakes – and How to Avoid Them

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. And despite U.S. And despite U.S.

Shipping

Shipping Fulfillment Inventory Management Customer Experience

We Need to Talk About Porch Piracy

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

Fulfillment

Fulfillment Consumer Customer Experience Checkout

H&M’s New SoHo Location Features Secondhand Shop-in-Shop

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location

Location Shopping Fast Fashion Checkout

Pop-Up Celebrates the Secret Joy of Stealthy Shopping

Retail TouchPoints

JANUARY 7, 2025

Admit it, youve snuck a candy bar and a decorative doo-dad into your very serious shopping cart at some point and like these TikTokers youve needed a place to hide the contraband.

Shopping

Shopping ATS Customer Experience Fulfillment

Old is the New New: How to Take Control of Retail Fundamentals Ahead of Peak Season

Retail TouchPoints

SEPTEMBER 1, 2022

In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers. Turning to tech-enabled fulfillment not only reduces the chances of excess inventory and lowers costs.

Fulfillment

Fulfillment Supply Chain Management Management Consumer

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker.

Customer Experience

Customer Experience Returns Checkout Shopping

Forget omnichannel, it’s all about unified commerce

Inside Retail

JUNE 27, 2024

This real-time visibility allows businesses to optimise stock levels, prevent stockouts and fulfil orders efficiently. Customers can access products from any channel, enjoying a seamless shopping experience. But the benefits of unified commerce are clear.

Inventory Management

Inventory Management Fulfillment Store Layout Specialty Retailers

100% open rate: Ensure your experience delivers, from ordering to unboxing

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout

Checkout Shipping Fulfillment Customer Experience

E-commerce experts talk empowering staff through AI exploration and innovation

Inside Retail

JULY 31, 2024

Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention.

Fast Fashion

Fast Fashion Customer Experience Fashion Fulfillment

Aldi Expands Instacart Functionality in U.S. Stores, Tests Caper Carts in Austria

Retail TouchPoints

AUGUST 6, 2024

including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. Aldi began working with Instacart in 2017 and in June 2023 debuted Aldi Express, a virtual convenience store offering nearly 2,000 of its most-shopped items for delivery. “By

Fulfillment

Fulfillment Shopping Location Marketing

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns

Returns Merchant Services Drop-Shipping Shipping

Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader

Retail TouchPoints

DECEMBER 29, 2023

Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests. With sustainability issues increasingly informing many customers’ shopping decisions and habits, brands are taking this on board to appeal to their audience.

Apparel

Apparel Fulfillment Returns Customer Experience

Has Online Grocery Delivery Plateaued?

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

Fulfillment

Fulfillment Shopping Returns Customer Experience

How Shop Premium Outlets is Helping Brands ‘Light Up’ Excess and Outlet Inventory

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. We look at ourselves as more of a shop-in-shop than a marketplace , and the reason I say that is we collaborate with brands more than most other marketplaces.

Shopping

Shopping Fulfillment Advertising Location

Boxed.com Relaunches Under New Ownership

Retail TouchPoints

JULY 24, 2024

Boxed is a beloved brand, and by infusing it with our advanced technology, we aim to create the premier online destination for convenient and smart shopping.” The new Boxed.com will leverage Spresso technology and MSG’s established fulfillment network to deliver an enhanced customer experience and drive growth for the revived brand.

Fulfillment

Fulfillment Checkout Wholesale Customer Experience

Inside Amazon’s Plan to Maintain its Ecommerce Dominance

Retail TouchPoints

SEPTEMBER 27, 2024

“Our decision to invite sellers into our store nearly 25 years ago was one of the best things we ever did for our customers, because the sellers brought in this just amazing array of products and brands and great prices,” he said at the Amazon Accelerate conference for its third-party sellers earlier this month. “It

Planning

Planning Fulfillment Customer Experience Shopping

ModCloth and Misen Outsource Omnichannel Fulfillment Operations

Shein Picks Amazon’s Backyard for New U.S. Fulfillment Hub

Webinars

Trending Sources

Mobile POS tools are a vital tool in elevating in-store customer experiences

Webinars

How Sephora Turned Order Fulfillment into a Loyalty-Builder

Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Walmart to Open 5th Next-Gen Fulfillment Center in 2026

Ikea Exec: Stores’ Expanded Fulfillment Role Key to Maintaining Lower Prices

The Crucial Piece of the ‘Mixed Used’ Mall that No One’s Talking About: Logistics and Fulfillment

Black Friday 2024: Why automation is critical for Australian retailers

Redefining Retail: Embracing Alonement in Design to Enhance Individual Shopping Experiences

At 60, The Paper Store Remains Committed to Being the ‘Antithesis of Online Shopping’

Aldi, Gelson’s and Hornbacher’s Connect ESLs to Instacart Product Picking Solution

Amazon, Target, Walmart Incentivize Early Holiday Shopping

The Future of Retail is Smaller, Crowdsourced and Robot-Powered

With Omni-Shopping Set to Reign this Holiday, Amazon Enables Local Pickup and Delivery

Simon Adds VIP Suite to Kick Off Woodbury Common Expansion

The four trends defining online retail in 2024

Real-Time Inventory and Search Integration: The Backbone of Next-Level Ecommerce

Next Phase of Wish Turnaround to Focus on Reducing Shipping Costs

Solving the Shopping Mall ‘Identity Crisis’ with Community Data and Careful Curation

AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation

How Build-A-Bear’s Pandemic Shift Created Long-Term Omnichannel Opportunity

Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions

As Amazon Launches AI Shopping Assistant, Jassy Predicts AI will Drive ‘Tens of Billions’ in Revenue in Coming Years

3 Winning Omnichannel Strategies for Unifying the In-Store and Online Shopping Experiences

Rethinking Retail Returns

The 5 Most Common Omnichannel Mistakes – and How to Avoid Them

We Need to Talk About Porch Piracy

H&M’s New SoHo Location Features Secondhand Shop-in-Shop

Pop-Up Celebrates the Secret Joy of Stealthy Shopping

Old is the New New: How to Take Control of Retail Fundamentals Ahead of Peak Season

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Forget omnichannel, it’s all about unified commerce

100% open rate: Ensure your experience delivers, from ordering to unboxing

E-commerce experts talk empowering staff through AI exploration and innovation

Aldi Expands Instacart Functionality in U.S. Stores, Tests Caper Carts in Austria

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader

Has Online Grocery Delivery Plateaued?

How Shop Premium Outlets is Helping Brands ‘Light Up’ Excess and Outlet Inventory

Boxed.com Relaunches Under New Ownership

Inside Amazon’s Plan to Maintain its Ecommerce Dominance

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