Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. Now, shoppers can add items from multiple nearby stores prior to checkout, bundling them into a single order.

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

FEBRUARY 6, 2025

Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

FEBRUARY 6, 2025

The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. “The Fulfillment and Logistics at Shein in a statement.

Fulfillment 264

Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

JANUARY 7, 2025

Admit it, youve snuck a candy bar and a decorative doo-dad into your very serious shopping cart at some point and like these TikTokers youve needed a place to hide the contraband.

Shopping 278

Shopping ATS Customer Experience Fulfillment 278

Retail TouchPoints

AUGUST 28, 2024

Walmart Marketplace will add three popular categories to its assortment and expand fulfillment offerings for sellers, including a multichannel solutions program that will use Walmart Fulfillment Services (WFS) to fulfill orders from any ecommerce site via Walmart’s supply chain when it launches Sept.

Fulfillment 259

Fulfillment Sporting Goods Fashion ATS 259

Retail TouchPoints

DECEMBER 18, 2024

This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members. With this integration, were transforming our stores into fast and efficient spaces, said Brian Johnson, COO of The Fresh Market in a statement.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. They can then put [items] in their digital shopping cart and complete the shopping experience.”

Fulfillment 255

Fulfillment Customer Experience Shopping Promotions 255

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. One technology solution that enriches customer experience is self-checkout.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences. According to research from Emarketer , U.S.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

Fulfillment 262

Fulfillment Location Planning Shopping 262

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

APRIL 1, 2025

You can also keep supporting Goodwill by shopping at your local Goodwill store. All outstanding orders from GoodwillFinds will still be fulfilled, according to the website. Online Resale is a Tough Nut to Crack Its no secret that online resale on the lower end of the price point spectrum is challenging to run profitably.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Inside Retail

FEBRUARY 18, 2025

Having easy and most of the time free returns makes a lot of sense if youre going to compete in e-commerce, because its all about the customer experience. So Im assuming thats one of the main reasons people select more than one item when theyre shopping on The Iconic. It gives us a lot more flexibility to do a lot of things.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. CVS Health also appointed a new President and CEO in October 2024 , company insider David Joyner.

Checkout 227

Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. The store continues to endure as the centerpiece of the vast majority of shopping journeys, and Bruno’s experience makes him ideally suited to help retailers prioritize their technology and experience strategies.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Retail TouchPoints

NOVEMBER 29, 2024

South Koreans enjoy blazing digital infrastructure and high social media engagement through platforms such as KakaoTalk and Naver Shopping. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

APRIL 2, 2025

What Separates Thriving Retailers from Struggling Ones Todays successful retailers have recognized that consumers dont think in channels: They expect a unified experience whether theyre shopping online or in a brick-and-mortar store. In the fashion and lifestyle world, Nike is another player nailing the in-store experience.

Social Commerce 147

Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

MARCH 14, 2025

The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials. will expedite deliveries.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Inside Retail

NOVEMBER 25, 2024

They were visible in malls, high streets, shopping centres, or online marketplaces. Over the last three years, Amazon has doubled its customer base in Australia, with 3.4 million Australians now shopping on the platform every month. Today’s consumers expect a seamless shopping experience, fast delivery, and competitive pricing.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail TouchPoints

MARCH 25, 2025

Were creating an even more attractive offering for advertisers to easily stay connected with customers wherever they choose to shop among Instacarts growing network of retail sites powered by Carrot Ads, which will now include one of the Midwests largest grocers. Hy-Vee first partnered with Instacart for deliveries in 2018.

Advertising 147

Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

JANUARY 2, 2025

Its clear that the retail landscape has undergone a seismic shift, with platforms like Temu, alongside Shein, Wish and TikTok Shop, promising extremely discounted goods that cut out the middleman and the markup. In the first half of 2024, we tracked that order volume grew for both TikTok Shop (35%) and Shein (63%).

Consumer 289

Consumer Shipping Shopping Marketing 289

Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Traditionally, retail spaces have been associated with social interaction and shared experiences, serving as bustling hubs for family outings and social gatherings among friends. Shopping alone may be the answer.

Shopping 279

Shopping Kiosk Fulfillment Consumer 279

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Additionally, Simon’s online marketplace, Shop Premium Outlets , launched a retail media network in March 2024.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

APRIL 4, 2025

Recent Entry into Ecommerce for GoodRx GoodRx had introduced its ecommerce solution in fall 2024 with a DTC shopping experience for Opill, the first over-the-counter birth control pill. This move followed the December 2024 partnership of RedMedia with in-store retail media solution Grocery TV.

Payment Services 147

Payment Services Shopping Supermarket Management 147

Retail TouchPoints

JANUARY 13, 2025

AI-powered insights can make customers feel more confident in their purchases, reducing the likelihood of post-purchase disappointment. Offering AR/VR experiences to bridge the gap. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly.

Returns 298

Returns Social Commerce Checkout Shopping 298