Inside Retail

OCTOBER 24, 2024

Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. ShipStation has also revolutionised fulfilment for Aussie retailers like Lovisa and Frank Green, earning the coveted 2024 Shipping Platform Partner of the Year Award from Cin7.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 321

Inside Retail

MARCH 25, 2025

With 50 per cent cash-on-cash returns reported for 2024 and plans to open 80 new doors by the end of 2025, it would appear that Foot Locker’s investment in updating its customer service experience is working.

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Customer Experience ATS Consumer Apparel 130

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

FEBRUARY 6, 2025

First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

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Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Inside Retail

MARCH 2, 2025

Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed. Ferags role in fashion retail innovation To remain competitive, Australian fashion brands need scalable fulfilment strategies that support both in-store and e-commerce operations.

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Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% Immersive experiences. According to the NRF, U.S.

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Returns Fulfillment Inventory Management Apparel 278

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

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Fulfillment Shipping Advertising Management 216

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value.

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Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Returns Drop-Shipping Consumer Management 336

Inside Retail

JUNE 8, 2021

With stores shut, customers flooded the company’s support team with questions about product fit, delivery delays and return policies. Meanwhile, the launch of a virtual sales channel – where customers can video chat with a sales assistant before making a purchase – created new pain points, even if it did drive revenue. “We

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Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

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Returns Customer Experience Shopping ATS 304

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

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Returns Merchant Services Fulfillment Inventory Management 263

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Returns Markdowns Inventory Management Customer Experience 306

Retail TouchPoints

FEBRUARY 20, 2025

At these stores, customers can book appointments with Ikea experts while they design, quote and order Ikea products, and Ikea can arrange for delivery or schedule orders for pickup. The retailer opened eight of these stores during its FY 2024, which ended Aug. Other major developments from Ikeas FY 2024, which ended Aug.

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Planning Fulfillment Location Payment Services 214

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. By extending their return windows or allowing online returns to be accepted in stores, the rate of returns has inevitably grown to an unsustainable level.

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Returns Fashion Supply Chain Management Shopping 328

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. And process returns of stuff people don’t want! They need to keep track of what’s new, what’s unique to their location and what just went on sale. And don’t forget that they need to sell stuff!

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. The holiday season brings a surge in shopping, both in-store and online.

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Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

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Customer Retention Returns Merchant Services Shipping 278

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia.

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Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

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Returns Fulfillment Management Consumer 260

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

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Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

NOVEMBER 18, 2020

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. Consumers who are in close proximity to a participating Simon property will see the return option in the online returns portal powered by Narvar for its participating retailers.

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Returns Location Consumer Customer Experience 264

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 263

Returns Markdowns Fulfillment Consumer 263

Retail TouchPoints

DECEMBER 16, 2022

The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% Additionally, the online return rate fell from 20.8% Every $1 billion in sales incurs $165 million in merchandise returns for the average retailer, according to the report. NRF expects $3.66

Returns 290

Returns Home Furnishings Department Stores Customer Experience 290

Retail TouchPoints

NOVEMBER 13, 2024

Customers that create larger “hauls” get additional discounts: 5% off orders of $50 or more and 10% off orders of $75 and up.

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

NOVEMBER 21, 2023

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. The return assurance allows them to make a seamless, hassle-free return within seven days.

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Returns Shipping Customer Experience Shopping 264

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Returns Payment Services Shipping Accounting 277

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga.

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Returns Merchant Services Payment Services Fashion 263