Remove Customer Experience Remove Fulfillment Remove Outdoor
article thumbnail

The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

Want to enjoy the best of the outdoors without, you know, actually going outside? For example, its complemented with a really well-done custom scent that captures the freshness of the outdoors coupled with warmth and earthy elements. Then the recently opened London flagship of The North Face is the place for you.

Outdoor 278
article thumbnail

Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why the Future of the Mall is All About ‘Blend Spaces’

Retail TouchPoints

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” There’s a great outdoor retail center in Long Beach, Calif.

Outdoor 296
article thumbnail

Outdoor Retailer Fjällräven Launches Peer-to-Peer Resale Marketplace

Retail TouchPoints

Swedish outdoor apparel and gear retailer Fjällräven has launched Fjällräven Pre-Loved, a peer-to-peer resale marketplace powered by Archive that is designed to give a second life to products and reinforce the brand’s mission to reduce waste and promote circularity.

Outdoor 173
article thumbnail

REI And West Elm Debut Co-Curated Outdoors Collection

Retail TouchPoints

REI and West Elm have introduced the co-branded REI x West Elm collection of outdoor lifestyle products, which will be merchandised in the stores of both retailers and on their respective e-Commerce sites at REI.com/westelm and Westelm.com/REI. The partnership marks the first time that REI Co-op is selling gear through another retailer.

Outdoor 165
article thumbnail

Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In

Retail TouchPoints

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

Outdoor 328
article thumbnail

MAPIC 2024: Highlights of the 2024 Edition

Retail Focus

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. Fashion, for instance, reflects our projection of a better future and fulfils a need for optimism.

Marketing 264