Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Inside Retail

NOVEMBER 27, 2024

To meet these demands and elevate its fulfilment strategy, Freedom partnered with Shippit , ANZ’s leading commerce delivery platform, and Fluent Commerce’s Distributed Order Management System (OMS), Fluent Order Management. Shippit has allowed us to be more agile in our fulfilment, especially in New Zealand,” said Rich.

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. The key to thriving?

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

Fulfillment 278

Fulfillment Shipping Fashion Management 278

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers.

Fulfillment 278

Fulfillment Customer Experience Planning Management 278

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Inside Retail

MARCH 25, 2025

The footwear retailer has not only been using AI to help sort through heaps of customer data or create captivating product ads but also to remove friction between the retailers store associates dubbed stripers and the brand.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

Store Operations 298

Store Operations Fulfillment Management ATS 298

Retail TouchPoints

AUGUST 28, 2024

Walmart Marketplace will add three popular categories to its assortment and expand fulfillment offerings for sellers, including a multichannel solutions program that will use Walmart Fulfillment Services (WFS) to fulfill orders from any ecommerce site via Walmart’s supply chain when it launches Sept.

Fulfillment 259

Fulfillment Sporting Goods Fashion ATS 259

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Supermarket 276

Supermarket Management Grocer Fulfillment 276

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

MAY 20, 2024

It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. allowing Michaels to establish replenishment levels that better aligned with customer demand. “We Michaels isn’t through improving its fulfillment capabilities.

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

MARCH 2, 2025

Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed. Ferags role in fashion retail innovation To remain competitive, Australian fashion brands need scalable fulfilment strategies that support both in-store and e-commerce operations.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. They need to keep track of what’s new, what’s unique to their location and what just went on sale.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 264

Fulfillment Jewelry Fashion Management 264

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

APRIL 28, 2025

That means theres an abundance of untapped data that isnt being used to enhance the customer experience. This means more data for more tailored customer experiences. This degree of personalization can have a huge impact on customer satisfaction. Predictive analytics tools are a powerful option here.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. This ensures that like items are not stored randomly across a warehouse and allows retailers to accurately manage inventory. Vision AI is supporting the retail industry in this way, too.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The post Mobile POS tools are a vital tool in elevating in-store customer experiences appeared first on Inside Retail Australia.

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 246

Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

APRIL 28, 2025

Using Ryders logistics services and its ecommerce tech platform RyderShip , Mugsy has tripled its order fulfillment capabilities and is delivering an average of one to two days faster. We were growing fast and we needed help, said Mike McGee, Director of Operations at Muggsy in a statement.

Fulfillment 147

Fulfillment Apparel Marketing Management 147

Retail TouchPoints

JANUARY 14, 2025

In the five years since Barry became CEO, Best Buy has undergone a complete overhaul of nearly every part of its business , from the store experience to its tech stack and the way it manages its workforce, culminating in a rebrand late last year that reimagines the role Best Buy plays in consumers lives.

Consumer 287

Consumer Marketing Management Fulfillment 287

Retail TouchPoints

MAY 13, 2024

Flowers are perishable, and sometimes they’re just not quite right” when they’re delivered from a farm or fulfillment center, said McDonald. She sees even more uses for these AI-powered solutions going forward, including improvements to internal operations that were recently introduced.

Management 311

Management Fulfillment Customer Experience Consumer 311

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Predictive analytics provides retailers with a data-driven approach to demand planning and inventory management. This improves productivity and reduces costs.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162