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Holiday Store Experience Survey: Consumers Prioritize Safety Over Immersive Shopper Journeys

Retail TouchPoints

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 248
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Exclusive: How Daniel’s Jewelers is Using Vision AI to Better Serve its Customers

Retail TouchPoints

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention.

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Navigating AI Adoption: Why the Co-Pilot Approach is the Most Successful  

Retail TouchPoints

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 264
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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. Follow evolving protocols as they relate to loss prevention. Personalize the experience. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Keep the stores tidy.

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Computer Vision-Enabled App Helps Home Depot Improve On-Shelf Availability

Retail TouchPoints

Ramamurthy also noted that the new solution offers “multiple opportunities in different areas of store operations, including asset protection” and loss prevention, as well as supporting online customers by streamlining store-based fulfillment of online orders.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.

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Ecommerce vs. Retail Packaging: A Tale of Two Boxes

Retail TouchPoints

Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line. In essence, retail packaging needs to be both visually captivating and structurally sound to ensure the product arrives on the shelf in pristine condition, ready to entice customers.