Retail TouchPoints

MARCH 12, 2025

Kroger has created a new ecommerce business unit designed to align all the teams contributing to the online customer experience. As the architect of Krogers digital strategy, Yael will continue to make it easier for customers to shop for our fresh, affordable food.

Finance 179

Finance Supermarket Customer Experience Planning 179

Inside Retail

MARCH 2, 2025

Chiczewski joined McDonalds in 2012, and has held several roles in strategy, finance, and operations. Among his achievements as CEO, Martinez launched MyMaccas Rewards, a loyalty program with more than 14 million customers. He brought a renewed focus on restaurant execution, training and customer experience.

Finance 226

Finance Accounting Customer Experience Planning 226

Retail TouchPoints

SEPTEMBER 9, 2024

Same goes for the services Alibaba is building to stay competitive: financing solutions, fulfillment services, AI tools to make the process of using the platform easier, localized warehousing to speed up delivery. We have a lot of experience in the sourcing industry, so we can help you ask the right questions to find precisely what you need.”

Finance 264

Finance Merchant Services Payment Services Fulfillment 264

Retail TouchPoints

AUGUST 31, 2021

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens , responsible for the customer experience across all consumer touch points. Newly appointed SVP and CFO Gruener will lead the finance organization for Walgreens.

Finance 264

Finance Customer Experience Marketing Consumer 264

Retail TouchPoints

NOVEMBER 14, 2024

Given the expanding threat landscape and the tendency for actors to target finance and HR teams, it’s crucial to provide security training to all staff, including non-security professionals, so that the rate of incidents can be improved. Ensure robust security and incident response training.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Inside Retail

OCTOBER 13, 2021

There are two key changes you can make in your business to get paid on time while continuing to provide your customers with payment flexibility: Introduce an integrated payment system; and Provide flexible payment options. Create a positive customer experience. Drive business growth and provide a positive customer experience.

Payment Services 355

Payment Services Finance Customer Experience Wholesale 355

Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Returns 162

Returns Supply Chain Management Customer Experience Finance 162

Hyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. Here are six ways you can deliver an exceptional customer experience. .

Customer Experience 130

Customer Experience Management Finance Accounting 130

Hyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. He writes about how customer experience can determine the lifeline of a business. It is the volume of customers that makes the difference to a considerable extent.

Customer Experience 135

Customer Experience Technical Support Finance Management 135

Mulesoft

AUGUST 18, 2022

Consumers are accustomed to managing their finances online. In fact, results from a new Salesforce survey of more than 2,000 consumers show that financial services customers increasingly prefer digital experiences. The post How finserv companies boost digital customer experiences first appeared on MuleSoft Blog.

Customer Experience 104

Customer Experience Finance Management Consumer 104

Inside Retail

NOVEMBER 15, 2021

Whether you’re looking to get paid faster, address current debtors or provide a better customer experience, implementing an integrated payment solution that delivers more ways for customers to pay their invoices, is a great solution for any business. Finance teams spend around 65 per cent of their time on manual processes.

Payment Services 264

Payment Services Planning Finance Accounting 264

Retail TouchPoints

APRIL 5, 2023

However, the winds of change are blowing: as inflation and interest rates continue to climb, BNPL is shedding its reputation for luxury spending and becoming a financing solution for necessary expenses, such as car repair, healthcare, fridge and other essential appliance repair. And the merchant tends to absorb the cost of this transaction.

Merchant Services 295

Merchant Services Payment Services Finance Consumer 295

Retail TouchPoints

SEPTEMBER 6, 2022

This is an excellent opportunity for retailers to give young shoppers financing options — including a store credit card, an installment loan or a buy now, pay later product. Building this kind of omnichannel experience revolves around a combination of data analytics and mobile devices.

Merchant Services 306

Merchant Services Payment Services Finance Consumer 306

Retail TouchPoints

MAY 2, 2023

Now, every step of buying or selling a car at CarMax can be done online or in-person — including many processes that most other retailers never had to worry about digitizing such as buying back products and financing purchases. The second major challenge is that every consumer is a snowflake too when it comes to auto financing.

Payment Services 278

Payment Services Finance Consumer Shopping 278

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

SEPTEMBER 27, 2024

The infringement allegedly began after the Gen Z apparel retailer denied Amazon’s request to sell Aerie through its marketplace platform to protect its brand equity, according to Yahoo Finance. The fitness brand created a “Dupe Swap” at its store in Los Angeles, turning a possible negative brand moment into an exciting customer experience.

Advertising 290

Advertising Customer Experience Finance Apparel 290

Inside Retail

DECEMBER 12, 2024

Like many retailers, GPC has a wealth of data across its marketing, finance and other departments, and ensuring the business has a unified customer view is a big area of focus for Van Bruggen. GPC is currently working to understand how customers interact with store installations and fixtures.

Wholesale 246

Wholesale Finance Management Customer Experience 246

Retail TouchPoints

APRIL 29, 2024

Bankruptcy Court for the District of Delaware has approved the company’s reorganization and recapitalization plan, which includes commitments from its financial stakeholders and other parties for approximately $132 million in new financing.

Finance 278

Finance Customer Experience Planning ATS 278

Retail TouchPoints

MARCH 8, 2023

This means the way consumers shop has drastically changed as new financing options rise in popularity. Strategizing the best way to shed overstocked inventory isn’t just great for the bottom line; it can also aid in your customer experience strategy.

Payment Services 277

Payment Services Finance Customer Experience Shipping 277

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency.

Finance 289

Finance Customer Experience Consumer Marketing 289

Inside Retail

JUNE 12, 2024

The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

DECEMBER 1, 2021

Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences. Identifying ecommerce platforms that help them deliver excellent customer experiences and don’t negatively affect their marketplace power can help position retailers for success.

Shipping 305

Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Customer Experience 289

Customer Experience Inventory Management Marketing Consumer 289

Inside Retail

NOVEMBER 4, 2021

In this article, we outline some of the key BNPL trends and the benefits that suppliers and wholesalers can enjoy by providing more payment options to business customers. Shift the financial risk with third-party business finance. What once would have been 30-day payment terms can now be increased up to an additional month or more.

Payment Services 246

Payment Services Consumer Finance Wholesale 246

Retail TouchPoints

JUNE 22, 2022

Felton has worked for nearly 18 years in Amazon’s retail and operations finance leadership. In 2018, he was appointed VP of Global Customer Fulfillment, and in 2019 began leading the company’s newly organized global delivery services, including global import and export, Amazon Logistics and last mile delivery services.

Fulfillment 278

Fulfillment Finance Promotions Consumer 278

Retail TouchPoints

MARCH 18, 2025

Thole has deep and broad wireless carrier experience supported by a long history in the telecommunications industry performing across diverse roles spanning finance, sales, technology and operations, before settling into his passion area of Product Management for the last 20+ years.

Consumer 147

Consumer Marketing Telecommunications Technical Support 147

Retail TouchPoints

JULY 5, 2024

This approach highlights the importance of being prepared with the right technology to handle unexpected disruptions, ensuring that customers continue to enjoy a seamless shopping experience, no matter what happens behind the scenes. Rob Reid is a Technical Evangelist at Cockroach Labs based out of London, England.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

JULY 5, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees. This is an exciting time in luxury retail, with technological advancements creating new opportunities to redefine the customer experience.” To fund the acquisition, HBC has secured $1.15

Department Stores 306

Department Stores Finance Supermarket Accounting 306

Retail TouchPoints

FEBRUARY 1, 2023

Over the years the retailer has carved a unique space in the Hispanic market thanks to its unique approach to financing, in-store services and merchandising. Store associates are provided with the knowledge and autonomy to work with shoppers and offer financing solutions regardless of their credit history. population.

Jewelry 263

Jewelry Consumer Finance Payment Services 263

Inside Retail

APRIL 1, 2025

Yet we still saw an appetite amongst retailers for investing in technology such as artificial intelligence (AI) to drive efficiencies across operations, finance and compliance obligations. We sat down with leading retail finance experts from The Reject Shop, Forever New, Taking Shape and Vinomofo to find out.

Promotions 130

Promotions Finance Markdowns Drop-Shipping 130

Retail TouchPoints

AUGUST 27, 2020

The plan provides $400 million in exit financing and $400 million in new term loans. As announced in its initial bankruptcy filing in May, J.Crew’s lenders have agreed to convert approximately $1.65 billion of the company’s secured debt into equity.

Finance 348

Finance Planning Store Operations Customer Experience 348

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

Finance 264

Finance Payment Services Accounting Returns 264

Retail TouchPoints

OCTOBER 4, 2021

Finance indicated that just over half ( 51% ) of consumers planned to begin their holiday shopping before Halloween, with 27% saying they would start in late September. Based on a recent survey of 1,000 U.S. A consumer survey conducted in August by YouGov and reported by Yahoo!

Shopping 325

Shopping Finance Promotions Consumer 325

Retail TouchPoints

AUGUST 25, 2022

Product attributes platform Lily AI has closed a $25 million Series B financing round with participation from Canaan Partners, Conductive Ventures, Sorenson Ventures and NEA, among others. The solution is designed to inject an enriched, customer-centered product taxonomy across the existing retail stack.

Finance 277

Finance Returns Fashion Planning 277

Inside Retail

JULY 31, 2022

Evie Networks CEO Chris Mills believes the partnership will continue to grow thanks to a shared focus on the local community, quality customer experience and recognising that both brands can make a sustainable difference. A shared commitment to sustainability.

Finance 264

Finance Location Customer Experience Planning 264

Retail TouchPoints

MARCH 19, 2021

For retailers, it can feel daunting and risky to make wholesale changes to how visitors engage with their websites, or to implement new technologies and customer sales and services agent best practices. The First Step in Online Customer Engagement. Are customers missing the high-touch in-store experience when they are shopping online?

Consumer 260

Consumer Customer Experience Jewelry Wholesale 260

Retail TouchPoints

MARCH 25, 2025

Dianas has been crafting premium chocolate-covered frozen bananas since 1984 and today, were proud to have nationwide retail distribution, said Stan Keller, Chief Strategy and Finance Officer at Dianas Bananas in a statement.

Advertising 147

Advertising Fulfillment Grocer Finance 147