Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

Apparel 311

Apparel Accessories Location Fashion 311

Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

DECEMBER 23, 2024

Roblox is a place where self-expression, fashion trends and digital culture are shaped, said Winnie Burke, Head of Fashion and Retail Partnerships for Roblox in an interview with Retail TouchPoints. The limited-edition collection featured hoodies and T-shirts designed with elements from the brands virtual offerings.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Inside Retail

NOVEMBER 25, 2024

They were visible in malls, high streets, shopping centres, or online marketplaces. Over the last three years, Amazon has doubled its customer base in Australia, with 3.4 million Australians now shopping on the platform every month. Once, we knew our competitors. With an estimated$1.1

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last. Our strategy in the U.S.

Accessories 289

Accessories Fashion Apparel Consumer 289

Inside Retail

JANUARY 28, 2025

The Australian fashion label delivers a unique in-store retail experience. Rather than stocking clothing in multiple sizes on shelves or racks for customers to try on and purchase, Everything that you see on display is just for display, Nadia Bartel, Hennes director, told Inside Retail. Its just the way I like to shop.

Wholesale 250

Wholesale Fashion Accessories Boutique 250

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush.

Marketing 250

Marketing Fashion Customer Experience Location 250

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. South Koreans enjoy blazing digital infrastructure and high social media engagement through platforms such as KakaoTalk and Naver Shopping.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Inside Retail

NOVEMBER 13, 2023

Window shopping is about to get a whole lot more exciting, with Australian designer fashion brand Oroton launching augmented reality try-on mirrors across the window displays of its stores in Sydney’s Queen Victoria Building and Brisbane’s Queen Street Mall. We are only just scratching the surface.”

Fashion 290

Fashion Shopping Customer Experience Marketing 290

Retail TouchPoints

FEBRUARY 13, 2025

Back then] if you were rich, you only wore luxury goods, you only shopped in specific stores you went to Bergdorf. I think that high fashion has priced itself out. Fifteen years ago, fast fashion dupes were crap, but today, fast fashion dupes have gone up in quality. In many cases people are shopping blind, she said.

Fast Fashion 285

Fast Fashion Consumer Fashion Shopping 285

Retail TouchPoints

MARCH 20, 2025

In addition to rapid advances in AI that have brought the technology into the mainstream, Stitch Fix also has struggled to maintain its first-mover advantage in the world of subscription fashion, with a host of new entrants pulling away clients and market share. The response has been really positive, said Funderburk.

Returns 279

Returns Fashion Shipping Shopping 279

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

APRIL 2, 2025

What Separates Thriving Retailers from Struggling Ones Todays successful retailers have recognized that consumers dont think in channels: They expect a unified experience whether theyre shopping online or in a brick-and-mortar store. In the fashion and lifestyle world, Nike is another player nailing the in-store experience.

Social Commerce 147

Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

DECEMBER 6, 2024

In a recent interview with Retail TouchPoints , Peterson shared more details on this transformation journey, including Carters investments in: An immersive, reimagined retail experience complete with a Mothers Lounge, toddler-tested Playhouse, Kid Interactive Zone, gift shop, community events and more.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

Returns 328

Returns Fashion Supply Chain Management Shopping 328

Retail TouchPoints

DECEMBER 2, 2024

Head to 57 th Street in New York to not only shop the brand’s fashionable creations but eat them too. Hungry for luxury, Louis Vuitton fans? Louis Vuitton has opened a new five -floor flagship designed to combine luxury retail, culture and gastronomy, according to a company statement.

Fashion 297

Fashion Location Planning Shopping 297

Retail TouchPoints

NOVEMBER 8, 2023

Baer believes that Bacos’ expertise in ecommerce, saying in a statement that his “proven track record building products that solve customer needs, passion for fashion retail and strong leadership skills made him the right choice for this important role.”

Fashion 277

Fashion Customer Experience Planning Shopping 277

Inside Retail

FEBRUARY 5, 2025

In 2023, more than half of the major leasing transactions in Hanoi and Ho Chi Minh City were fashion and accessories retailers, compared with 15 per cent in food and beverage. Fashion has dropped to 30 per cent of the transactions. The 20th birthday party was a well-staged event, but it doesnt paper over the cracks.

Shopping 130

Shopping Fashion Accessories Location 130

Retail TouchPoints

MARCH 12, 2024

Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).

Shopping 277

Shopping Advertising Returns Customer Experience 277

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 272

Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

JANUARY 8, 2025

The partnership is designed to unlock additional desirable inventory for Poshmarks community to shop from Loop merchants such as Rothys. Now with our Poshmark x Loop integration, were taking a step toward a truly circular fashion economy.

Returns 276

Returns Fashion Marketing Shopping 276

Retail TouchPoints

FEBRUARY 9, 2024

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from the runway shows of designers Prabal Gurung , Sergio Hudson , Patricia Bonaldi ( PatBO ) and Rachel Scott ( Diotima ). The items will be revealed in the designers’ respective shows during NYFW, which kicks off Feb.

Fashion 278

Fashion Returns Shopping ATS 278

Retail Focus

OCTOBER 30, 2024

By capitalising on the uniqueness of the experience, they attract both local customers and tourists who are eager for a different experience from their traditional flagship store visits. Media outlets often cover the shopping experience as part of cultural events or trends due to the sense of occasion and exclusivity it creates.

Location 246

Location Consumer Store Layout Shopping 246

Retail TouchPoints

APRIL 22, 2024

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. With her infectious voice and charming manner, she’s here to spill the tea on all things fashion and trends.

Shopping 277

Shopping Fashion Management Consumer 277

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

DECEMBER 2, 2024

Pre-loved fashion is having its moment, and for good reason. It is still early days for the pre-loved fashion industry – competition is increasing but there is plenty of space for others to break through. Lessons from Pre-Loved Fashion Brands Many pre-loved fashion brands have become household names.

Thrift Store 182

Thrift Store Fashion Fast Fashion Employee Engagement 182

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Jane took advantage of this discovery by giving its home influencers fashion items, which led to impressive results.

Social Commerce 306

Social Commerce Shopping Fashion Checkout 306

Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. Home to Apple’s London Campus, a 2229sqm food hall and a glass chimney lift, Battersea Power Station also has housing and hundreds of shops located in its historic turbine halls.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

JULY 22, 2022

ShopStyle launched in 2007 with an innovative idea: creating a search engine focused solely on fashion. Fifteen years and two acquisitions later, the landscape of shopping-focused search engines has gotten crowded, with a host of new start-ups and major tech players like Google and Pinterest all looking to get in on the action.

Fashion 290

Fashion Social Commerce Shopping Advertising 290

Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. RTP: How will Starboard be supporting these resort retail shops? For example, we have a fashion jewelry brand that sells very well across both mainstream and premium cruise lines. What will their memory be from there?

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

NOVEMBER 14, 2023

Natura &Co will sell The Body Shop to Aurelius for £207 million ( $257.8 Aurelius has retail experience through investments in Footasylum , a UK-based fashion streetwear retailer, and global catering group LSG Sky Chefs. million ) in a transaction expected to close by Dec. 31, 2023, subject to customary regulatory approvals.

Shopping 258

Shopping Customer Experience Fashion Store Operations 258

Inside Retail

OCTOBER 2, 2023

Global fast-fashion retailer, tick. We’ve all encountered those shopping centres that look and feel the same, no matter where you are in the world. Platform is the antithesis of a cookie-cutter shopping centre – indeed, it acts as a platform for independent brands to thrive. Major department store, tick. Supermarket giant, tick.

Shopping 264

Shopping Outdoor Fast Fashion Fashion 264

Retail TouchPoints

NOVEMBER 26, 2024

True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season. Formerly known as True Fam, the expanded program (which now goes by True Rewards ) will lean into omnichannel capabilities and “can’t buy” experiences, such as the chance to collaborate with the brand’s Team True creator community.

Promotions 288

Promotions Fashion Shopping Marketing 288

Retail TouchPoints

MARCH 11, 2025

Online fashion retailers Shein hopes to make shopping on its site more seamless and fun with the debut of Trend Stores, a collection of curated online fashion storefronts based on current trends that offer shoppers a shortcut to the perfect wardrobe.

Fashion 173

Fashion Shopping Customer Experience 173

Retail TouchPoints

NOVEMBER 13, 2024

is something we’ve been wanting to do for a while, and this is our first major renovation to the space in over 10 years,” said Sandy Gilsenan, Chief Retail and Customer Experience Officer for Warby Parker in an interview with Retail TouchPoints. “Refreshing the design of our first store on Greene St.

Customer Experience 162

Customer Experience Location Outdoor Visual Merchandising 162