Inside Retail

JUNE 4, 2024

Australian fashion brands are gaining momentum in the UK and Europe, reflecting the growing diversity and dynamism of the global fashion industry. But how can these brands optimise customer experience and delivery capabilities when they are based literally at the other end of the world?

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Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month.

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Retail TouchPoints

NOVEMBER 12, 2024

With these new experiences, Pinterest said it hopes to “bridge the gap between digital window shopping and real-world transactions” by helping users find the perfect gift, create personalized shoppable wish lists, and share and shop their gift ideas all in one place.

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Retail TouchPoints

MARCH 20, 2025

In addition to rapid advances in AI that have brought the technology into the mainstream, Stitch Fix also has struggled to maintain its first-mover advantage in the world of subscription fashion, with a host of new entrants pulling away clients and market share. The response has been really positive, said Funderburk.

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Inside Retail

NOVEMBER 11, 2024

The fashion retailer delivers orders about four days faster than competitors, while delivery speed is 2.2 Moreover, customers appreciated H&M’s sending of multiple updates from dispatch notifications to delivery confirmations throughout the delivery process. days faster than the segment average.

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Retail TouchPoints

SEPTEMBER 25, 2023

All the pieces are produced using Shein’s small-batch, on-demand production model and shipped in packaging that contains recycled content. We’re excited to open this up to our Shein X designers and beyond, and to hopefully inspire the next generation of sustainability-conscious fashion creators.”

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Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. The Problem With Fashion Etail. Fashion comprises the largest segment of ecommerce retail, with a market size of over $500 billion in 2019.

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Inside Retail

FEBRUARY 27, 2025

Farfetch was a sector leader with roughly $4 billion in annual transaction volume and a global brand in luxury fashion. Having acquired UK-based luxury fashion retailer Farfetch for $500 million in early 2024, Coupang has implemented significant operational changes. Coupang said Farfetch posts 49 million monthly visitors.

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Retail TouchPoints

AUGUST 29, 2024

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience.

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Inside Retail

FEBRUARY 16, 2025

Supre: Seamless navigation, well-structured search stand out Supres customers praised the female fashion retailers seamless navigation and well-structured search that provide highly relevant results even for specific queries. But if the recommendations feel random or forced, they can come across as overly aggressive.

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Inside Retail

SEPTEMBER 27, 2021

The ‘secret sauce’ for Sheet Society is bringing the look, feel and shopping experience of clothes fashion to manchester and bedding. We saw a gap in the market for bedding that was an extension of your personal style, just like fashion. But founder Hayley Worley knows it will take real work to maintain the gains.

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Retail TouchPoints

MAY 9, 2024

The brand will ship its products out of two U.S. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement. Cookware and knives brand Misen has made Cart.com its official U.S. fulfillment partner. ”

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Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels. We don’t hold stock, handle payments or shipping.

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Inside Retail

FEBRUARY 16, 2025

Supre: Seamless navigation, well-structured search stand out Supres customers praised the female fashion retailers seamless navigation and well-structured search that provide highly relevant results even for specific queries. But if the recommendations feel random or forced, they can come across as overly aggressive.

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Retail TouchPoints

OCTOBER 13, 2022

Prior to that role, he led NMG’s digital and in-store retail operations as Chief Retail Officer, where he drove enhancements to the customer experience through the creation of personalized and memorable experiences for customers in-store and online, including style advisor matching, virtual appointments, in-store pickup and virtual fashion events.

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Inside Retail

JULY 31, 2024

Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. One of the biggest challenges facing the fashion industry today is fast fashion.

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Inside Retail

JUNE 27, 2024

To optimise the customer experience and business model Bydee’s UK site went live last week, with a few tweaks tailored to the northern hemisphere. I studied a Bachelor of fashion and textiles and from there I started doing market stalls and that’s the first iteration of the formal business side of things,” she said.

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Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. Steve Madden, which offers fashion footwear, accessories and apparel for men, women and children, operates 120 stores in the U.S. Steve Madden, Ltd.

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Retail TouchPoints

JUNE 9, 2023

When delivering goods, luxury retailers can also reduce their carbon footprint by offering BORIS, BOPIS and BOSS (buy online, return in-store, buy online, pick up in-store, and buy online, ship to store) options. There is also a significant intersection of sustainability with customer preference data.

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Inside Retail

FEBRUARY 19, 2025

He also implemented several supply-chain optimisations, including a custom ship-to-store solution, which led to significant cost-savings, she said. According to Guy, the secret to being a successful COO in e-commerce is simple: make things faster, better, cheaper or improve the customer experience.

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Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

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Retail TouchPoints

APRIL 20, 2023

Members also receive SaksFirst Diamond member benefits, including free upgraded shipping, complimentary valet parking at Saks Fifth Avenue stores and SaksFirst Beauty Rewards. Despite the ecommerce and brick-and-mortar businesses operating as separate companies, the two do partner to enable seamless customer experiences.

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Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

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Retail TouchPoints

AUGUST 7, 2023

The trade-off is long shipping times, another thing Wish is working hard to improve. Shein used to be differentiated from Temu and Wish for operating more like a traditional retailer and focusing solely on fashion, but that has changed recently with Shein adding a third-party marketplace to its mix.

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Inside Retail

JULY 3, 2024

Chinese fashion company Shein is significantly ramping up its marketing efforts in South Korea to capitalise on the country’s burgeoning e-commerce sector. It’s impossible to ignore Shein’s entry, and fashion marketplaces which also make money from hosting third-party sellers will probably be affected first,” Kustosz-Lee said.

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Retail TouchPoints

NOVEMBER 14, 2023

The Bal Harbour Shops Access Pop-up is a 17,000-square-foot “alfresco space” designed by LOT-EK that will house a selection of high-end fashion, jewelry and lifestyle brands, including Balmain and Tiffany. The retail space will be constructed within 30 white shipping containers that will be custom-furnished to meet brands’ needs.

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Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. The appointment comes with Under Armour’s acquisition of Unless Collective , a zero-plastic regenerative fashion brand that Liedtke co-founded in 2020.

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Retail TouchPoints

MAY 2, 2023

Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com. Together, we can slow fashion waste and reduce its impact on our planet.” Sellers can then choose between cash or a Sam Edelman credit as payment.

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Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. It has fast-tracked sustainability and circularity – especially within fashion. Focus on customer experience.

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Inside Retail

NOVEMBER 9, 2022

The iconic Australian fashion and travel bag company has changed its name from Strandbags to Strand as part of a modernisation strategy that will affect every element of the business. We needed to move forward to become a fashion and lifestyle business, [and] shift perception through this new brand positioning,” McGahan said.

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Inside Retail

JUNE 27, 2024

How unified commerce drives profits By integrating inventory management and pricing strategies into a unified system, businesses can achieve improved efficiency and use data-driven insights to enhance customer experience and gain a competitive advantage – not to mention improving the bottom line.

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Inside Retail

JUNE 13, 2023

NL: It offers customers access to exclusive benefits, including personal shopper services, regular discounts and offers, as well as complimentary express shipping. As merchants at heart, in APAC we tap into the Chinese Lunar New Year and 520 Festival every year to engage with our customers in Southeast Asia with a localised approach.

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Inside Retail

SEPTEMBER 6, 2022

Fresh off its biggest capital raise to date, peer-to-peer fashion rental platform Designerex is gearing up for a period of rapid growth that will see it launch one-hour delivery in Australia, enter the UK and Europe and start working more closely with brands to reach new customers. That’s more than David Jones or The Iconic.

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Retail TouchPoints

NOVEMBER 14, 2024

At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. Last week, the company announced an $825 million investment round led by General Atlantic and Stripes Investment, bringing the premium performance brand’s valuation to a staggering $5.5

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Inside Retail

JULY 24, 2024

Elevating the customer experience, going global and tapping into marketplaces were the common threads connecting the keynotes on day one of Online Retailer, Australia’s largest e-commerce conference and expo in Sydney. For example in Germany, 89 per cent of customers that shop on Revolve choose German as a checkout language.

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Inside Retail

JULY 7, 2021

Peachymama, Australia’s first post-pregnancy nursing wear specialist, merges fashion and functionality. To keep up with its expansion, Peachymama needed a more efficient and customised shipping process. The integration of Shopify and ShipStation has led to a more efficient and customised shipping process for Peachymama.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. It’s also a set of actions that drive an increase in customer experience and quality. “

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