Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Inside Retail

NOVEMBER 25, 2024

Additionally, Amazon’s Prime membership offers customers value-added services, such as exclusive deals and fast, free delivery options, which traditional retailers struggle to match. Shein: Dominating the fast-fashion market Shein has become a major player in Australian fashion, particularly among younger consumers.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail TouchPoints

SEPTEMBER 10, 2024

JCPenney has partnered with disabled writer and athlete Jamey Perry on a line of fashionable, functional apparel for women who use wheelchairs. 9 at the Runway of Dreams Fashion Revolution show at New York Fashion Week. 9 at the Runway of Dreams Fashion Revolution show at New York Fashion Week.

Apparel 278

Apparel Fashion Fulfillment Planning 278

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia. Too many times in other industries it just becomes about cost and that gets embedded in peoples minds.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 264

Fulfillment Jewelry Fashion Management 264

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 328

Returns Fashion Supply Chain Management Shopping 328

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

OCTOBER 31, 2024

By extending the life of our garments, we’re not only offering a wide variety of gorgeous dresses but also taking a meaningful step toward a more sustainable future for fashion.” David’s Bridal also plans to expand the resale program by introducing a store and mail-in trade-in program for authentic David’s garments.

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

NOVEMBER 13, 2024

Amazon customers when they next update their Amazon Shopping app. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” There have been rumors of the move for months, and now the new shop is officially rolling out in beta.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

DECEMBER 2, 2024

Pre-loved fashion is having its moment, and for good reason. It is still early days for the pre-loved fashion industry – competition is increasing but there is plenty of space for others to break through. Lessons from Pre-Loved Fashion Brands Many pre-loved fashion brands have become household names.

Thrift Store 182

Thrift Store Fashion Fast Fashion Employee Engagement 182

Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. Praemia and Colliers presented Spazio Quadrilatero in Milan, an ambitious redevelopment of a building in the citys fashion district.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

JANUARY 8, 2025

Now with our Poshmark x Loop integration, were taking a step toward a truly circular fashion economy. By transforming non-returnable items into resale opportunities with just one click, were empowering our customers to reduce waste and extend the life of their Rothys.

Returns 276

Returns Fashion Marketing Shopping 276

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 284

Apparel Fulfillment Returns Customer Experience 284

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz. The entire Go There campaign was fashioned around consumer insights.

Fashion 264

Fashion Consumer Marketing Fulfillment 264

Inside Retail

APRIL 3, 2025

By omnichannel commerce, were not talking about separate digital solutions and digital customer experiences within channels, but something thats pervasive, highly personalised and streamlined end-to-end across all of the channels. The strategy has increased margins, improved customer experience and optimised internal operations.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

Shipping 306

Shipping Fulfillment Checkout Customer Experience 306

Retail TouchPoints

SEPTEMBER 1, 2022

Nostalgia is en vogue across TV, movies, music and fashion, reviving old trends and creating new ones. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers.

Fulfillment 310

Fulfillment Supply Chain Management Management Consumer 310

Inside Retail

JULY 31, 2024

Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. One of the biggest challenges facing the fashion industry today is fast fashion.

Fast Fashion 279

Fast Fashion Customer Experience Fashion Fulfillment 279

Retail TouchPoints

JUNE 11, 2020

However, omnichannel excellence involves far more than fulfillment: it also includes engagement, products and pricing, powered by a single view of the customer. However, Goggin shared exclusive insight into Aptos cloud customers, pointing to “pent-up demand” that’s driving recovery among retailers with brick-and-mortar stores.

Consumer 327

Consumer Fulfillment Payment Services Planning 327

Retail TouchPoints

JANUARY 17, 2025

For example, we have a fashion jewelry brand that sells very well across both mainstream and premium cruise lines. It might be that were just a tenant, operating a retail concept completely on our own and paying rent [to the resort], or it could be a bit more integrated, similar to what we do with our cruise line partners.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Inside Retail

JUNE 27, 2024

This real-time visibility allows businesses to optimise stock levels, prevent stockouts and fulfil orders efficiently. Customers can access products from any channel, enjoying a seamless shopping experience. It wanted to create synergy between its bricks-and-mortar locations and digital storefront.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail Customer Experience

JUNE 14, 2024

Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.

Fashion 106

Fashion Fulfillment ATS 106

Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

Shipping 290

Shipping Fulfillment Returns Sporting Goods 290

Inside Retail

NOVEMBER 29, 2022

Australian plus-size women’s fashion brand, Taking Shape, has had a busy three years. . It is also exploring new in-store fulfilment options in Australia, and continuing to add new payment methods, which customers have been clamouring for. We’re also working to enable our UK distribution centre to fulfil to greater Europe.

Payment Services 245

Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

MARCH 28, 2023

Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience. If you go into a Champs or Foot Locker , you’ll try on a shoe and then they’ll move you along like any other customer.

Customer Experience 276

Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

OCTOBER 15, 2021

But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

APRIL 1, 2025

Very, according to Oteh, who shared research showing that consumers today are more lonely than they have even been, and in the absence of fulfilling human connections they are turning to brands. This was the case at ModCloth, which was one of the first fashion brands to sell plus-size options alongside its other sizes.

Consumer 162

Consumer Fashion Shopping Marketing 162

Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

AUGUST 6, 2024

Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. User data may also be paired with artificial intelligence to enhance the customer experience. million products to its catalog daily, compared to 35,000 products a year for the fast fashion retailer Zara.

Advertising 278

Advertising Fast Fashion Social Commerce Marketing 278

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Loyalty program integration throughout the customer journey.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

AUGUST 29, 2024

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

OCTOBER 10, 2024

Because the reality is, most consumers are not going to bother to learn about your products as much as you want them to, particularly in fashion, especially if it’s an impulse buy. As a company, we take nothing for granted, especially not customer loyalty,” said Casper Terp Harboe, RFID Project Manager at Bestseller in a statement. “To

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

MAY 9, 2023

Despite the controversies, the fast-fashion brand has been named one of Gen Z’s favorite brands and one of the fashion industry’s most popular brands. As its reach and impact in the fashion industry continues to grow, SHEIN is focused on righting the brand ship and zeroing in on its manufacturing and product development processes.

Fulfillment 278

Fulfillment Fashion Apparel Fast Fashion 278

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Specialty Retailers 218

Specialty Retailers Apparel Fulfillment Department Stores 218