Retail TouchPoints

MAY 23, 2024

The fashion brand’s Prince Street store in SoHo, New York City, is outfitted with a digital mirror, powered by Zero10 , to drive customer engagement and inspire them to have some fun with Coach’s Tabby bag.

Customer Experience 332

Customer Experience Boutique Kiosk Consumer 332

Retail TouchPoints

FEBRUARY 25, 2025

The initial phase of the rollout will focus on optimizing in-store operations and customer experience, followed by the implementation of loss prevention and supply chain solutions. Alcott, a fast fashion retailer described on its website as the main brand of the Capri Group, was established in 1990 in Italy.

Loss Prevention 240

Loss Prevention Fast Fashion Marketing Store Operations 240

A1 Retail

OCTOBER 11, 2024

Last weekend, centre:mk hosted the UK’s largest fashion and beauty indoor event, welcoming over 113,000 visitors across the two-day period. Located at Middleton Hall, centre:mk’s Fashion Weekend featured 80 brands across 40 of the destination’s retailers, enabling visitors to see the latest trends across fashion, health, and beauty.

Fashion 105

Fashion Returns Beauty and Health Customer Experience 105

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

FEBRUARY 6, 2025

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

FEBRUARY 11, 2025

Three new shops will feature curated luxury items such as fine jewelry, on-trend fashion and special occasion apparel, as well as Starboards exclusive fashion jewelry brand. Shae , Starboards exclusive fashion jewelry brand, is featured prominently along with Jet Set Candy , a travel-inspired jewelry brand.

Jewelry 273

Jewelry Shopping Boutique ATS 273

Inside Retail

MARCH 26, 2025

This can also be seen in its efforts to ensure an engaging customer experience online by using cutting-edge online merchandising tools to enhance its digital presence to meet the expectations of todays consumer.

Returns 264

Returns Fashion Consumer Marketing 264

Inside Retail

NOVEMBER 13, 2023

Window shopping is about to get a whole lot more exciting, with Australian designer fashion brand Oroton launching augmented reality try-on mirrors across the window displays of its stores in Sydney’s Queen Victoria Building and Brisbane’s Queen Street Mall.

Fashion 290

Fashion Shopping Customer Experience Marketing 290

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush.

Marketing 250

Marketing Fashion Customer Experience Location 250

Retail TouchPoints

SEPTEMBER 10, 2024

JCPenney has partnered with disabled writer and athlete Jamey Perry on a line of fashionable, functional apparel for women who use wheelchairs. 9 at the Runway of Dreams Fashion Revolution show at New York Fashion Week. 9 at the Runway of Dreams Fashion Revolution show at New York Fashion Week.

Apparel 278

Apparel Fashion Fulfillment Planning 278

Retail Focus

JANUARY 3, 2025

Liverpool ONE has announced that Inditex-owned fashion brand, Zara , has opened its significantly upsized flagship on upper and lower South John Street. Increasing in size by 55% from 27,200 sq ft to 42,000 sq ft, Zaras new Liverpool ONE store offers a larger collection of Zaras menswear, womenswear, and childrenswear across two floors.

Payment Services 162

Payment Services Fashion Customer Experience Management 162

Inside Retail

JANUARY 28, 2025

The Australian fashion label delivers a unique in-store retail experience. Rather than stocking clothing in multiple sizes on shelves or racks for customers to try on and purchase, Everything that you see on display is just for display, Nadia Bartel, Hennes director, told Inside Retail.

Wholesale 250

Wholesale Fashion Accessories Boutique 250

Retail TouchPoints

NOVEMBER 8, 2023

Baer believes that Bacos’ expertise in ecommerce, saying in a statement that his “proven track record building products that solve customer needs, passion for fashion retail and strong leadership skills made him the right choice for this important role.”

Fashion 277

Fashion Customer Experience Planning Shopping 277

Retail TouchPoints

DECEMBER 23, 2024

Roblox is a place where self-expression, fashion trends and digital culture are shaped, said Winnie Burke, Head of Fashion and Retail Partnerships for Roblox in an interview with Retail TouchPoints.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 289

Accessories Fashion Apparel Consumer 289

Inside Retail

NOVEMBER 25, 2024

Additionally, Amazon’s Prime membership offers customers value-added services, such as exclusive deals and fast, free delivery options, which traditional retailers struggle to match. Shein: Dominating the fast-fashion market Shein has become a major player in Australian fashion, particularly among younger consumers.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail TouchPoints

SEPTEMBER 19, 2023

At the same time, global consumption of fashion has increased by 400%, while overall usage of products has dropped by about 40%. These are all realities that Coach has had to face head on as one of the top fashion and leather goods brands in the world. In the U.S.

Fashion 286

Fashion Accounting Marketing Social Commerce 286

Retail TouchPoints

OCTOBER 6, 2023

QVC has launched an accessible fashion collection, designed by Isaac Mizrahi, inspired by QVC Brand Ambassador for Accessibility Selma Blair and developed via collaborative efforts with the disability community. The collection’s first assortment, which debuts on QVC on Oct. 6, 2023 at 1 p.m.

Fashion 279

Fashion Apparel Accessories Marketing 279

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Inside Retail

JUNE 4, 2024

Australian fashion brands are gaining momentum in the UK and Europe, reflecting the growing diversity and dynamism of the global fashion industry. But how can these brands optimise customer experience and delivery capabilities when they are based literally at the other end of the world?

Fashion 259

Fashion Payment Services Shipping Wholesale 259

Retail TouchPoints

FEBRUARY 9, 2024

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from the runway shows of designers Prabal Gurung , Sergio Hudson , Patricia Bonaldi ( PatBO ) and Rachel Scott ( Diotima ). The items will be revealed in the designers’ respective shows during NYFW, which kicks off Feb.

Fashion 278

Fashion Returns Shopping ATS 278

Retail TouchPoints

APRIL 14, 2025

Its a problem that fashion brands have long been aware of but have struggled to resolve. These fashion brands are kicking off new recycling and resale initiatives during Earth Month, but they are fully intended to have a year-round impact.

Fashion 147

Fashion Drop-Shipping Apparel Shipping 147

Retail TouchPoints

APRIL 30, 2025

Now, to see JCPenney boldly embracing their role as a fashion leader for all body types feels incredibly powerful and inspiring.

Apparel 218

Apparel Fashion Customer Experience ATS 218

Retail TouchPoints

OCTOBER 31, 2024

As a result, brands are now using Roblox to create incremental revenue opportunities via “twinned” items for users’ physical and avatar selves: 43% of respondents to Roblox’s Digital Expression, Fashion & Beauty Trends report said they want brands to provide such “twinning” items.

Accessories 278

Accessories Fashion Marketing Apparel 278

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

FEBRUARY 13, 2025

I think that high fashion has priced itself out. Fifteen years ago, fast fashion dupes were crap, but today, fast fashion dupes have gone up in quality. Now, if youre rich, youre smart; youre like Yeah, Im going to buy some of my stuff at Bergdorf, and Im going to buy some of my cashmere at Quince.

Fast Fashion 285

Fast Fashion Consumer Fashion Shopping 285

Retail TouchPoints

APRIL 30, 2025

Saks Fifth Avenue has partnered with Amazon Fashion to launch a Saks-branded storefront on Amazon. We know that Amazon customers are eager to shop these brands in Amazon Luxury Stores , said Jenny Freshwater, VP of Amazon Fashion, Fitness and Creators in a statement.

Department Stores 147

Department Stores Fashion Accessories Customer Experience 147

Retail TouchPoints

DECEMBER 2, 2024

Pre-loved fashion is having its moment, and for good reason. It is still early days for the pre-loved fashion industry – competition is increasing but there is plenty of space for others to break through. Lessons from Pre-Loved Fashion Brands Many pre-loved fashion brands have become household names.

Thrift Store 182

Thrift Store Fashion Fast Fashion Employee Engagement 182

Retail TouchPoints

OCTOBER 31, 2024

By extending the life of our garments, we’re not only offering a wide variety of gorgeous dresses but also taking a meaningful step toward a more sustainable future for fashion.” David’s Bridal also plans to expand the resale program by introducing a store and mail-in trade-in program for authentic David’s garments.

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

Apparel 311

Apparel Accessories Location Fashion 311

Retail TouchPoints

NOVEMBER 13, 2024

Amazon customers when they next update their Amazon Shopping app. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” There have been rumors of the move for months, and now the new shop is officially rolling out in beta.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail Focus

FEBRUARY 6, 2025

The four entrances – East Gates, High Street, Church Gate and Bond Street – will be reconfigured to improve customer accessibility and wayfinding, whilst the contemporary designs celebrate the city’s vibrant fashion and textiles legacy.

Shopping 147

Shopping Fashion Customer Experience Management 147

Retail TouchPoints

OCTOBER 27, 2024

Coachtopia has developed a scalable model for reusing leather and other materials to create standout fashion items. The retailer added to its Gen Z street cred by introducing the No Boundaries brand within its Walmart Discovered experience on Roblox.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Inside Retail

APRIL 10, 2025

Here, we speak with #8, Tara McKeon, founder of Proud Poppy Clothing, about creating an inclusive fashion label, how social media plays a role in the customer experience and what’s next for her $20 million lifestyle brand. IR : You focus a lot on providing a great customer experience.

ATS 147

ATS Fashion Customer Experience Boutique 147

Retail TouchPoints

MARCH 20, 2025

In addition to rapid advances in AI that have brought the technology into the mainstream, Stitch Fix also has struggled to maintain its first-mover advantage in the world of subscription fashion, with a host of new entrants pulling away clients and market share. The response has been really positive, said Funderburk.

Returns 279

Returns Fashion Shipping Shopping 279

Retail TouchPoints

DECEMBER 2, 2024

Head to 57 th Street in New York to not only shop the brand’s fashionable creations but eat them too. Hungry for luxury, Louis Vuitton fans? Louis Vuitton has opened a new five -floor flagship designed to combine luxury retail, culture and gastronomy, according to a company statement.

Fashion 297

Fashion Location Planning Shopping 297