Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community. Build agile supply.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

OCTOBER 6, 2022

They interact with your customer base daily and understand what processes do and don’t work on the store floor. Invite them to share their insights on how to improve store operations. This is why process automation is vital when seeking to impact employee engagement.

Employee Engagement 68

Employee Engagement Store Operations Promotions Management 68

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Retail Gazette

MARCH 28, 2025

Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. AI offers a new way forward, transforming how retailers operate at scale. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Theatro

MAY 19, 2022

In addition, team members also gain immediate access to a suite of purpose-built applications designed to help them quickly find information, request assistance, and deliver game-changing customer experiences all while working “Heads Up & Hands-Free.”

Store Operations 73

Store Operations Customer Experience Planning Employee Engagement 73

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Theatro

DECEMBER 20, 2023

It’s not just about cutting-edge technology but also about nurturing each customer relationship to uncover innovative solutions that add value to their employees and store operations.

Employee Engagement 52

Employee Engagement Returns Store Operations Customer Experience 52

Theatro

MAY 4, 2020

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Theatro

NOVEMBER 28, 2024

This involves identifying specific areas for improvement, such as enhancing customer assistance, increasing associate knowledge, automating tasks, or streamlining store operations. This focus on augmentation rather than automation kept the human element at the core of the retail experience.

Employee Engagement 70

Employee Engagement Inventory Management Management Store Operations 70

Theatro

JANUARY 27, 2025

With its ability to predict, assist, and optimize, GenAI is redefining workflows, enhancing task completion, and personalizing customer experiences in ways that are reshaping every customer touchpoint, both physical and digital, and the entire retail landscape.

Loss Prevention 57

Loss Prevention Customer Experience Employee Engagement Inventory Management 57