Inside Retail

MAY 23, 2024

Although sales data and customer satisfaction surveys yield important insights, the qualitative evaluations are equally telling. Tools such as mystery shopping, analysis of social media feedback, and customer journey mapping are indispensable in capturing the more subtle aspects of brand perception.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. They can go a long way with an ability to shop what you see.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

OCTOBER 2, 2024

Every interaction between a consumer and a brand is part of the overall retail experience. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop. They even influence how employees engage with customers and deliver value.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. This is something that will not only affect employee morale, but customer experience as well.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Its Community of Gen Zers 3.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail Focus

JANUARY 10, 2022

Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights. And finally – new income streams.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Wiser

JULY 11, 2022

The key to customer loyalty is ensuring that shoppers have a smooth and enjoyable shopping experience. Constantly Changing Customer Expectations. The key to customer loyalty is ensuring that shoppers have a smooth and enjoyable shopping experience. Employee Turnover. Common Retail Challenges.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Retail TouchPoints

OCTOBER 31, 2023

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM.

Employee Engagement 45

Employee Engagement Customer Experience Location Shopping 45

Theatro

APRIL 25, 2022

However, this increased product offering also creates the need to transform service capabilities to stay competitive and meet growing expectations from time-sensitive and tech-savvy customers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Retail TouchPoints

AUGUST 15, 2022

Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Invest in Your People . In fact, 41% of respondents said their top challenge is that insufficient staffing is negatively impacting in-store CX.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience. Empower your employees with the tools to improve associate engagement and transform your retail operation.

Management 98

Management Payment Services Employee Engagement Store Operations 98

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Whether that’s M&A activity or launching new products or re-envisioning the customer experience, it’s already clear what trends will be upon us.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Cisco Retail

JUNE 21, 2021

Think about your recent retail experiences: take-out only models from restauranteurs; curbside pickup from your favorite shops; and reimagining the online experience for our customers. The world has definitely changed. So, what does this mean for retail going forward? Recovery in action.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Theatro

JUNE 11, 2024

This solution enabled staff to perform real-time tasks, such as price and inventory checks, alongside customers, thereby streamlining operations and elevating the shopping experience. Employee Engagement: Easier access to information and improved communication has reduced turnover rates.

Employee Engagement 79

Employee Engagement Management Promotions Customer Experience 79

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. They also deliver rapid results, complementing longer term brand building strategies.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. When customers need assistance, they expect fast, reliable service and they shouldn’t have to look all over the store for help.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Cisco Retail

MARCH 8, 2022

For retailers, this tight labor market is forcing them to completely rethink the employee experience. Much like customers who now expect a seamless, digital experience when shopping, retail associates expect and demand the same kind of digital experiences in their interactions with their employers.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Theatro

MAY 4, 2022

While Walmart and Amazon retained their positions at the top, in the 2022 edition of the RIS Top 100 Retailers , it is interesting to compare how the top 100 continue to innovate to meet customer demands and stay ahead of the competition. The major benefits these retailers see go beyond reduced labor costs.

Employee Engagement 68

Employee Engagement Specialty Retailers Retail Marketing Marketing 68

Retail Gazette

MARCH 28, 2025

Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. In comparison, legacy scheduling systems and manual processes often lead to inefficiencies that drive up costs and frustrate employees. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. By understanding peak shopping times, you can adjust staffing levels accordingly. It goes beyond just organising products logically.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Hyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

365 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Theatro

AUGUST 4, 2021

Additionally, according to the same report, 32% of all customers would stop doing business with a brand they loved after one bad experience.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Additionally, according to the same report, 32% of all customers would stop doing business with a brand they loved after one bad experience.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Additionally, according to the same report, 32% of all customers would stop doing business with a brand they loved after one bad experience.

Management 52

Management Customer Experience Employee Engagement Consumer 52

CJ Retail Solutions

NOVEMBER 11, 2024

In the fast-paced world of retail, where customer satisfaction and operational efficiency are paramount, proactive maintenance emerges as a critical strategy. You may not realize it, but the condition of your store’s infrastructure, equipment, and systems directly influences the shopping experience.

Point of Sale 52

Point of Sale Accounting Employee Engagement Shopping 52

365 Retail

MAY 30, 2024

Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience. This combination of commerce and culture elevates the shopping experience, enticing high-end clientele through the doors and compelling them to stay longer.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52