Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. For the short term, employees and customers will have to weather having as little direct contact as possible.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 67

Customer Experience Employee Engagement Returns Planning 67

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Consumer 243

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Ben Schein has 20 years of experience leading business intelligence (BI), analytics and finance teams.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. Artificial intelligence alone won’t unlock your organization’s potential. In fact, the secret to your success is already in your grasp.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Inside Retail

APRIL 3, 2023

In tough economic times, business leaders are generally looking to rein in spending, so it’s understandable that they require a high return on investment before they give any capital expenditure the green light. You need to work out what is relevant for your customers.”

Returns 130

Returns Customer Experience Employee Engagement Management 130

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. Fragmented communications, disjointed workflows, and ill-informed teams.

Employee Engagement 92

Employee Engagement Fulfillment Customer Experience Management 92

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience. Empower your employees with the tools to improve associate engagement and transform your retail operation.

Management 98

Management Payment Services Employee Engagement Store Operations 98

Cisco Retail

JUNE 21, 2021

Specifically, for retail at the NRF Retail Converge virtual tradeshow, we’re focused on what powering an inclusive recovery can do for our customers, our partners, our sellers at Cisco — and our retailers as well, as we all gradually return to work and adapt to this new environment. Where there’s a will, there’s a way.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 96

Employee Engagement Returns Customer Experience Planning 96

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Furthermore, digital technology has allowed companies to stay connected with customers and stakeholders in real time, responding to their needs quickly and accordingly.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

I Vend

DECEMBER 13, 2022

Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Increase sales conversion by 10-15%.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. It’s the experience that drives engagement. Yes, it’s the article is that short!).

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

Hyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Employee Engagement 67

Employee Engagement Shipping Returns Customer Experience 67

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Hyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Employee Engagement 58

Employee Engagement Shipping Returns Customer Experience 58

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Accounting Inventory Management 52

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Digital analytics can also help in identifying bottlenecks in the shopping experience, enabling retailers to make the necessary changes.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Theatro

DECEMBER 20, 2023

The 2024 Leaderboard results are a strong indication of Theatro’s dedication to innovation, performance, return on investment, and service quality. .” Theatro achieved top 5 rankings in 29 of the 31 evaluated categories, demonstrating its impact in providing exceptional value and advancing retail technology adoption.

Employee Engagement 52

Employee Engagement Returns Store Operations Customer Experience 52

Theatro

MAY 19, 2022

In addition, team members also gain immediate access to a suite of purpose-built applications designed to help them quickly find information, request assistance, and deliver game-changing customer experiences all while working “Heads Up & Hands-Free.”

Store Operations 79

Store Operations Customer Experience Planning Employee Engagement 79

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Hyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Here are 11 ways to deliver a service experience that makes customers come back.

Customer Experience 55

Customer Experience Employee Engagement Returns Consumer 55

365 Retail

MARCH 21, 2023

Sizer leverages computer vision and AI to solve the sizing gap in digital fashion retail – helping fashion retailers increase sales and reduce returns by matching shoppers’ exact body measurements against garment data to deliver accurate, data-driven sizing recommendations.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

365 Retail

JULY 13, 2021

This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was. By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

365 Retail

MAY 30, 2024

Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience. The right artwork can subtly steer emotions and decisions, enhancing the overall customer experience. So, selecting the right sculpture not only captivates customers but also motivates staff.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

CJ Retail Solutions

NOVEMBER 11, 2024

This can lead to higher employee morale and retention rates, as team members feel valued and supported in their roles. Additionally, a well-maintained store can enhance your brand image, as customers are more likely to return to a clean, organized, and functional space.

Point of Sale 52

Point of Sale Accounting Employee Engagement Shopping 52

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52