Inside Retail

MAY 3, 2024

Friis noted that people often have very personal reasons for getting a piercing, so providing a great customer experience is critical. The company has a Net Promoter Score (NPS) of well over 80, which Friis described as “very rare in the retail business”. Another example of this is the global cosmetics brand Lush.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Hyken

AUGUST 19, 2022

She shares how organizations can improve employee engagement and customer satisfaction. Additionally, including agents in the script writing process can help improve the overall script content and promote trust and positive relationships between front-line workers and managers. .

Customer Experience 73

Customer Experience Employee Engagement Management Fulfillment 73

Theatro

NOVEMBER 28, 2024

These personalized insights boosted sales figures and made the shopping experience more enjoyable for customers. For instance, if a customer had previously purchased a particular brand of clothing, Theatro could suggest complementary items or inform the associate about ongoing promotions for that brand.

Employee Engagement 75

Employee Engagement Inventory Management Management Store Operations 75

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Wiser

JULY 11, 2022

A retail strategy is the process that retailers use to promote their products or services in order to build awareness and generate sales. Maintaining Customer Loyalty. Tools like promotions, deals, and sales are a good way to keep shoppers coming back to your business, but losing customers is just as easy.

Employee Engagement 146

Employee Engagement Advertising Marketing Consumer 146

Hyken

APRIL 29, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is a ‘wow moment’ in customer interactions? How can organizations operationalize positive customer feedback? How can an organization create a workplace culture focused on providing an amazing customer experience?

Employee Engagement 65

Employee Engagement Customer Experience Promotions ATS 65

Retail TouchPoints

AUGUST 15, 2022

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Consumer 243

Hyken

AUGUST 14, 2023

Brands should aim to bridge the gap between their brand image and customer experience. If customers become excited about the product or brand, their expectations should be met or exceeded from the moment they interact with the business. Aligning the messaging and experience is crucial in maintaining customers’ enthusiasm.

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52

Small Biz Trends

JUNE 13, 2025

Focus on Customer Experience: Exceptional customer service and utilizing customer feedback are key to enhancing customer acquisition and retention in a competitive marketplace. Embrace Agile Leadership Embrace leadership styles that promote adaptability and encourage quick decision-making.

Inventory Management 70

Inventory Management Management Customer Retention Employee Engagement 70

Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Small Biz Trends

JUNE 10, 2025

Employees engage with innovative learning modules, including role-playing exercises that simulate real sales calls and presentations. Facilitates snippet sharing, promoting cross-functional collaboration. How does sales coaching software enhance customer service? What role does feedback play in sales coaching?

Management 101

Management Employee Engagement Accounting Promotions 101

Indigo 9 Digital

MARCH 17, 2022

With a little more than 10% of Trader Joe’s employees being with the company for 10 years or longer Trader Joe’s knows what it takes to attract an retain talent. If you are trying to increase employee engagement or attract better team members consider these strategies that Trader Joe’s uses with great success.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Theatro

JUNE 19, 2023

While there are many goods and services a store can offer, none of it can overcome a disconnected team that will undoubtedly frustrate employees and customers alike. Enhancing Customer Experience with In-Store Communication At the heart of any successful retail business lies exceptional customer service.

Employee Engagement 71

Employee Engagement Visual Merchandising Customer Experience Promotions 71

Theatro

JUNE 11, 2024

Paul De Freitas, Former Senior Director, noted the significant impact on customer feedback: “Our NPS scores in stores are unheard of in the retail world. We consistently produce 80% net promoter scores…supported by Theatro.” Employee Engagement: Easier access to information and improved communication has reduced turnover rates.

Employee Engagement 84

Employee Engagement Management Promotions Customer Experience 84

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Furthermore, digital technology has allowed companies to stay connected with customers and stakeholders in real time, responding to their needs quickly and accordingly.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Cisco Retail

DECEMBER 9, 2021

You get game-changing innovations added to the product roadmap, market-opening integrations expanding the portfolio, increased employee engagement and customer-focused success! Customer feedback + Strategic alignment. Is there a method to our madness? The recipe…. Diverse teams + Executive sponsorship.

Employee Engagement 98

Employee Engagement Promotions Marketing Customer Experience 98

Wiser

SEPTEMBER 27, 2023

” This question provides a quick snapshot of customer sentiment and overall satisfaction. ” This question measures the Net Promoter Score (NPS), an important metric for customer loyalty. ” This question assesses the customer’s perception of product/service quality.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Hyken

JUNE 25, 2021

If your CEO doesn’t demonstrate commitment to the transformation by being the role model for how to deliver a great experience, it won’t happen. Recognize the right behaviors and reinforce with incentives, promotions, metrics, and more. If she doesn’t live the core values, why should you? Actions always speak louder than words. .

Customer Experience 102

Customer Experience Employee Engagement Promotions ATS 102

Theatro

OCTOBER 6, 2022

Frontline workers who receive a clear roadmap to promotion and are incentivized to grow in their roles will become more motivated to do their best work every day. Keep Your Team Informed When people feel like an integral part of the team, engagement skyrockets. Thus, keeping your team updated about the latest company news is critical.

Employee Engagement 73

Employee Engagement Store Operations Promotions Management 73

Hyken

MAY 9, 2023

Top Takeaways: The Net Promoter Score (NPS) is the question that lets your customer rate the likelihood of them recommending your business on a scale of 0 to 10. A rating of 9 or 10 is a promoter. Customers are more likely to recommend you after a great experience. Be open to really listening to the customer.

Promotions 52

Promotions Employee Engagement Customer Experience Marketing 52

Retail Smart Guys

APRIL 21, 2025

Hiring the best employees can drive sales, elevate customer experience, and boost long-term growth. The Formula for Hiring Great People Define Your Ideal Employee Identify your companys goals, values, and culture to ensure you attract candidates who align with your vision. But how do you find and keep the right talent?

Employee Engagement 52

Employee Engagement Promotions Customer Experience Planning 52

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Hyken

MAY 4, 2023

Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. For instance, by analysing the most visited sections of your online store, you can strategize product placements and promotions.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Cisco Retail

JANUARY 18, 2022

Teams who live and breathe retrospective practices promote a culture of continuous improvement & learning. Embracing the concept of failing forward combines all of the strategies covered in this series; fosters a growth mindset and psychological safety, and promotes learning within the organization. .

Employee Engagement 52

Employee Engagement Promotions Accounting Planning 52

365 Retail

MARCH 20, 2024

This unique positioning allows them to identify and propose ways to simplify operations, streamline workflows, and enhance productivity through a more nuanced understanding of the challenges and opportunities faced by employees on a daily basis.

Employee Engagement 52

Employee Engagement Management Planning Promotions 52

365 Retail

JULY 13, 2021

Fashion brand Kooples for instance has improved visual merchandising and promotions compliance from 33 to by 90%. By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business. Store communications.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

365 Retail

MAY 30, 2024

Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience. They’re conversation pieces that can stimulate dialogue, promote intellectual curiosity, and create a dynamic and engaging environment. It’s more than art; it’s a conversation starter.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

Clover - Retail

MARCH 29, 2024

Assign mentors or buddies to support new employees. According to a study by the Association for Talent Development , employee engagement and retention increase by 50% when companies offer mentorship programs. Pair new employees with more experienced employees.

Planning 40

Planning Employee Engagement Inventory Management Point of Sale 40

Retail Focus

OCTOBER 21, 2022

And yet a third cite a lack of leadership experience in product (34%) and nearly a quarter cite a lack of leadership experience in technology (23%) as their top strategic concerns.

Employee Engagement 239

Employee Engagement Customer Experience Marketing ATS 239