Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail Gazette

JANUARY 23, 2025

The impacted roles, which include positions in customer experience, employee engagement, recruitment, and payroll, are part of the supermarkets restructuring efforts, The Grocer reported. Before any final decisions are taken, we will undertake a minimum 45-day consultation process.

Supermarket 124

Supermarket Employee Engagement Grocer Management 124

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 109

Employee Engagement Customer Experience Management Location 109

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Doing so also builds skills in planning for the future among its key people.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Inside Retail

JANUARY 12, 2023

It recently signed a partnership with Charter Hall, and is looking to expand to 20 new sites as part of its growth plans. Here, we speak with Morsl CEO and founder Karla Borland about how Morsl came to be, why it pivoted and its plans for the upcoming year. What appealed to the participants involved about Morsl’s plans?

ATS 130

ATS Employee Engagement Kiosk Planning 130

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 101

Employee Engagement Customer Experience Management Location 101

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 93

Employee Engagement Returns Customer Experience Planning 93

Theatro

JUNE 11, 2024

Benefits Realized Through Digital Transformation in The Container Store Efficiency The introduction of Theatro’s solutions has transformed The Container Store’s operations in multiple ways: Enhanced Experience: Overhead paging distractions were eliminated, focusing only on relevant messages and requests.

Employee Engagement 79

Employee Engagement Management Promotions Customer Experience 79

Cisco Retail

JUNE 21, 2021

We are already working with top retailers ready to invest in natural language processing capabilities and artificial intelligence to develop an employee engagement plan that puts employees first. Where there’s a will, there’s a way. and visionaries from across the globe.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

I Vend

DECEMBER 13, 2022

Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. All the elements work seamlessly together to help retailers plan, deliver and track their promotions.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Retail Gazette

MARCH 28, 2025

Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. With its Retail Smart Planning solution, Orquest is at the forefront of revolutionising workforce management. This has made workforce planning more complex than ever.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Furthermore, digital technology has allowed companies to stay connected with customers and stakeholders in real time, responding to their needs quickly and accordingly.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Theatro

DECEMBER 21, 2022

The RIS News Software Leaderboard is a prestigious annual report conducted by an independent third-party research firm which recognizes retail technology companies based on scores from a customer satisfaction survey of more than 166 retail voters. For more information, visit [link]. Contacts Sydney Poteet 913-956-1501.

Employee Engagement 52

Employee Engagement Customer Experience Planning 52

Theatro

MAY 19, 2022

In addition, team members also gain immediate access to a suite of purpose-built applications designed to help them quickly find information, request assistance, and deliver game-changing customer experiences all while working “Heads Up & Hands-Free.” The Results: The $100 Million Insight.

Store Operations 73

Store Operations Customer Experience Planning Employee Engagement 73

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Having a partner that brings a wealth of experience can aid in strategic planning, ensuring financial sustainability during expansion phases.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . Teams struggled to share information, which damaged how customers saw us. I saw this at my startup JustReachOut.

Marketing 59

Marketing Customer Experience Employee Engagement Planning 59

Hyken

JANUARY 15, 2024

An accountability mindset in customer service empowers employees to actively choose behaviors that improve customer experience and ensure success. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  

Accounting 73

Accounting Customer Experience Employee Engagement Planning 73

Cisco Retail

JANUARY 18, 2022

Hold the team accountable to walk away with a clear action plan based on what is learned and dedicate time to achieving agreed-upon outcomes. Whether celebrating successes, failures, individuals, or teams, we ultimately want the recognition to support employee engagement, team empowerment, and transformation goals.

Employee Engagement 52

Employee Engagement Promotions Accounting Planning 52

Storis

MARCH 19, 2024

Furniture retail leaders recognize the need for modern Enterprise Resource Planning systems to streamline operations and drive growth. Introduction of the Implementation Project Plan Your dedicated Project Manager will introduce you to your comprehensive project plan. Today, I lead our team of talented Project Managers.

Home Furnishings 52

Home Furnishings Management Planning Accounting 52

Theatro

AUGUST 15, 2022

While providing a high-quality customer experience has always been a challenge for retailers, doing it has arguably become even more difficult in 2022. You can improve retention by developing growth plans for employees and providing them with the opportunity to learn the skills they need to move to the next level.

Management 52

Management Checkout Planning Employee Engagement 52

Clover - Retail

MARCH 29, 2024

Defining professional roles in retail First, use your business plan mission and vision to determine what sets your retail business apart and how your staff will contribute to that. Explain potential career development plans and opportunities for career growth. Assign mentors or buddies to support new employees.

Planning 40

Planning Employee Engagement Inventory Management Point of Sale 40

Hyken

APRIL 14, 2023

Let’s explore the key factors that are necessary to improve agent experiences and create a satisfying flexible work environment that motivates agents as well as creates a sense of community: The Growing Challenge of Agent Engagement and Retention Almost half of customer contact agents report not feeling satisfied in their current positions.

Management 55

Management Employee Engagement Planning Customer Experience 55

Theatro

MAY 4, 2020

At Theatro, we’ve been busy supporting customers across the retail landscape, both those that have been operating through this unique period and those planning their reopenings. First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

CJ Retail Solutions

NOVEMBER 11, 2024

By creating a structured plan, you ensure that maintenance activities are not overlooked or neglected amidst the daily hustle of retail operations. By leveraging data analysis in your proactive maintenance approach, you empower yourself with the insights needed to continuously improve operations and enhance the overall customer experience.

Point of Sale 52

Point of Sale Accounting Employee Engagement Shopping 52

365 Retail

MAY 30, 2024

Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience. The right artwork can subtly steer emotions and decisions, enhancing the overall customer experience. So, selecting the right sculpture not only captivates customers but also motivates staff.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

365 Retail

MARCH 20, 2024

Resistance from traditional management structures, cultural shifts required to accommodate new voices, and the logistics of integrating recommendations into the strategic planning process are some hurdles that organisations may face.

Employee Engagement 52

Employee Engagement Management Planning Promotions 52

Theatro

NOVEMBER 28, 2024

Despite these benefits, the path to successful GENAI integration is fraught with challenges, primarily due to inadequate planning and execution. This focus on augmentation rather than automation kept the human element at the core of the retail experience.

Employee Engagement 70

Employee Engagement Inventory Management Management Store Operations 70