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FOR IMMEDIATE RELEASE 78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience and delayed purchases as economic pressures and tech annoyances loom large.
Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customizedexperience. These are just a few examples of what 5G can do for the retail customerexperience. 5G can Drive Consumer Engagement. Improved CustomerExperience.
He shares the four key areas that lead to elevated customerexperiences while growing rapidly. To thread this needle, we’ve identified four key areas that, since being addressed, have led to elevated customerexperiences: . Happy Enabled Employees = Happy Customers. Voice of Customer.
This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employeeengagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Here are five ways to turn disconnected customers into loyal customers: .
Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employeeengagement and loyalty.
We found that more than 70% of employees who say they have the perfect amount of tech tools plan on staying at their company long-term. The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups?
This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an EmployeeEngagement Platform. He shares how rewarding your customerexperience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customerexperience get them 5.7
The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customerexperience) have evolved. Let’s begin the countdown… 5.
While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.
Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .
The impacted roles, which include positions in customerexperience, employeeengagement, recruitment, and payroll, are part of the supermarkets restructuring efforts, The Grocer reported. Before any final decisions are taken, we will undertake a minimum 45-day consultation process.
This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customerexperience.
Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employeeengagement and shareholder value — even as their businesses struggle. Doing so also builds skills in planning for the future among its key people.
It recently signed a partnership with Charter Hall, and is looking to expand to 20 new sites as part of its growth plans. Here, we speak with Morsl CEO and founder Karla Borland about how Morsl came to be, why it pivoted and its plans for the upcoming year. What appealed to the participants involved about Morsl’s plans?
Spanish fashion retailer, Desigual , has increased employeeengagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.
This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employeeengagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.
The CustomerExperience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employeeengagement and a sense of community.
The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customerexperience.
Benefits Realized Through Digital Transformation in The Container Store Efficiency The introduction of Theatro’s solutions has transformed The Container Store’s operations in multiple ways: Enhanced Experience: Overhead paging distractions were eliminated, focusing only on relevant messages and requests.
We are already working with top retailers ready to invest in natural language processing capabilities and artificial intelligence to develop an employeeengagementplan that puts employees first. Where there’s a will, there’s a way. and visionaries from across the globe.
Increase customer satisfaction by up to 20%. Increase employeeengagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. All the elements work seamlessly together to help retailers plan, deliver and track their promotions.
Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customerexperience. With its Retail Smart Planning solution, Orquest is at the forefront of revolutionising workforce management. This has made workforce planning more complex than ever.
It is this trust between leadership and their employees that sets the tone for employeeengagement and performance. Furthermore, digital technology has allowed companies to stay connected with customers and stakeholders in real time, responding to their needs quickly and accordingly.
The retailer wanted to reimagine its customer service and its frontline employeeengagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.
The RIS News Software Leaderboard is a prestigious annual report conducted by an independent third-party research firm which recognizes retail technology companies based on scores from a customer satisfaction survey of more than 166 retail voters. For more information, visit [link]. Contacts Sydney Poteet 913-956-1501.
In addition, team members also gain immediate access to a suite of purpose-built applications designed to help them quickly find information, request assistance, and deliver game-changing customerexperiences all while working “Heads Up & Hands-Free.” The Results: The $100 Million Insight.
UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customerexperience.
Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.
Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customerexperience. Having a partner that brings a wealth of experience can aid in strategic planning, ensuring financial sustainability during expansion phases.
Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.
He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customerexperience is getting every team on the same page. . Teams struggled to share information, which damaged how customers saw us. I saw this at my startup JustReachOut.
An accountability mindset in customer service empowers employees to actively choose behaviors that improve customerexperience and ensure success. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
Hold the team accountable to walk away with a clear action plan based on what is learned and dedicate time to achieving agreed-upon outcomes. Whether celebrating successes, failures, individuals, or teams, we ultimately want the recognition to support employeeengagement, team empowerment, and transformation goals.
Furniture retail leaders recognize the need for modern Enterprise Resource Planning systems to streamline operations and drive growth. Introduction of the Implementation Project Plan Your dedicated Project Manager will introduce you to your comprehensive project plan. Today, I lead our team of talented Project Managers.
While providing a high-quality customerexperience has always been a challenge for retailers, doing it has arguably become even more difficult in 2022. You can improve retention by developing growth plans for employees and providing them with the opportunity to learn the skills they need to move to the next level.
Defining professional roles in retail First, use your business plan mission and vision to determine what sets your retail business apart and how your staff will contribute to that. Explain potential career development plans and opportunities for career growth. Assign mentors or buddies to support new employees.
At Theatro, we’ve been busy supporting customers across the retail landscape, both those that have been operating through this unique period and those planning their reopenings. First, frontline associates are central to evolving plans both because they define the customerexperience and because they are retail’s largest expense.
Let’s explore the key factors that are necessary to improve agent experiences and create a satisfying flexible work environment that motivates agents as well as creates a sense of community: The Growing Challenge of Agent Engagement and Retention Almost half of customer contact agents report not feeling satisfied in their current positions.
By creating a structured plan, you ensure that maintenance activities are not overlooked or neglected amidst the daily hustle of retail operations. By leveraging data analysis in your proactive maintenance approach, you empower yourself with the insights needed to continuously improve operations and enhance the overall customerexperience.
Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customerexperience. The right artwork can subtly steer emotions and decisions, enhancing the overall customerexperience. So, selecting the right sculpture not only captivates customers but also motivates staff.
Resistance from traditional management structures, cultural shifts required to accommodate new voices, and the logistics of integrating recommendations into the strategic planning process are some hurdles that organisations may face.
Despite these benefits, the path to successful GENAI integration is fraught with challenges, primarily due to inadequate planning and execution. This focus on augmentation rather than automation kept the human element at the core of the retail experience.
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