Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. competitive market.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. When executed well, these experiences enable businesses to differentiate themselves and gain a sustainable market advantage.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Here are five ways to turn disconnected customers into loyal customers: .

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. It’s about using technology to bring the benefits of that experience to the physical location.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. The other opportunity is taking SkinKandy’s team of experiential piercers with safety, compliance and technical expertise to a mass-market retail environment. “I The company is going through what CEO Dain Friis describes as a “v ery rapid expansion ”. “We’ve

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. Since the European pilot program, BSH has expanded the training program into the U.S.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. In essence, the fears and concerns of consumers conflict directly with their desire for individualized, value-driven experiences supported by AI.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 68

Customer Experience Employee Engagement Returns Planning 68

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. This is something that will not only affect employee morale, but customer experience as well.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail TouchPoints

NOVEMBER 16, 2023

However, there are other, more impactful steps brands can take to grow their market share across the healthy eating and wellness sector. The Opportunity for Healthy Private-Label Ranges While we have seen the offerings of private-label brands evolve, most need to catch up from a branding and marketing perspective.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Retail Focus

JANUARY 10, 2022

By enabling execs to tap into insights from colleagues across different departments, ASOS has eliminated isolated pockets of data and fostered a culture of data-driven decision-making, continuous experimentation and always-on marketing – all supported by tracking tools and real-time dashboards. And finally – new income streams.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Inside Retail

FEBRUARY 9, 2022

A retail business is far more than a store front, a website, and a social media post or marketing email – although often these elements are all the end customer perceives. Offering an exceptional customer experience is non-negotiable, but it starts with an exceptional employee experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 277

Finance Employee Engagement Supermarket Management 277

Wiser

JULY 11, 2022

This can be done in many ways, including both paid and organically generated marketing advertisements. Tools like promotions, deals, and sales are a good way to keep shoppers coming back to your business, but losing customers is just as easy. Employee Turnover. 1: Identify Your Target Market. Finding the Right Software.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Hyken

AUGUST 14, 2023

If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers. Onboarding processes that quickly integrate new employees into the company culture are essential. Brands should aim to bridge the gap between their brand image and customer experience.

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52

Retail TouchPoints

OCTOBER 31, 2023

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Theatro

NOVEMBER 21, 2024

During this period, Theatro achieved significant growth by revolutionizing the retail customer experience with voice-controlled, hands-free mobile devices for store associates. Theatro is an established leader in innovative communication solutions, boosting operational efficiency and employee engagement.

Telecommunications 82

Telecommunications Employee Engagement Customer Experience Marketing 82

Storis

SEPTEMBER 16, 2024

By providing intuitive and user-friendly software solutions, organizations can enhance employee productivity, streamline workflows, and foster a positive work environment, which translates directly to positive customer experiences.

Employee Engagement 52

Employee Engagement Customer Experience Marketing 52

Retail Gazette

JANUARY 23, 2025

The impacted roles, which include positions in customer experience, employee engagement, recruitment, and payroll, are part of the supermarkets restructuring efforts, The Grocer reported. The news of the job cuts was met with widespread support for the impacted staff on social media.

Supermarket 124

Supermarket Employee Engagement Grocer Management 124

Inside Retail

JANUARY 12, 2023

As reported by Inside Retail , micro-market start-up Morsl has raised $5 million in a series-A capital round, which will be used to accelerate growth and development. Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time.

ATS 130

ATS Employee Engagement Kiosk Planning 130

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

And workforce engagement has become paramount to retaining frontline associates in a tight labor market. Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience.

Management 98

Management Payment Services Employee Engagement Store Operations 98

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Hyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? Read the article and find out.

Customer Retention 19

Customer Retention Customer Experience Consumer Marketing 19

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Whether that’s M&A activity or launching new products or re-envisioning the customer experience, it’s already clear what trends will be upon us.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Cisco Retail

DECEMBER 9, 2021

You get game-changing innovations added to the product roadmap, market-opening integrations expanding the portfolio, increased employee engagement and customer-focused success! Customer feedback + Strategic alignment. We have 48 hours, customer input, and executive-led sponsorship…Let’s hack! The recipe….

Employee Engagement 98

Employee Engagement Promotions Marketing Customer Experience 98

Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . Teams struggled to share information, which damaged how customers saw us. I saw this at my startup JustReachOut.

Marketing 59

Marketing Customer Experience Employee Engagement Planning 59

Cisco Retail

JULY 27, 2021

This post was authored by Ines Mateus a Customer Experience Intern from Portugal. . Suddenly, I stumbled across a 12-month Program Marketing Internship in the Cisco Customer Experience Center in Lisbon, Portugal. I’ve always put instinct over logic, and when it comes to job hunting, I’m no different.

Employee Engagement 103

Employee Engagement Customer Experience Marketing ATS 103

Indigo 9 Digital

MARCH 17, 2022

With a little more than 10% of Trader Joe’s employees being with the company for 10 years or longer Trader Joe’s knows what it takes to attract an retain talent. If you are trying to increase employee engagement or attract better team members consider these strategies that Trader Joe’s uses with great success.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Hyken

SEPTEMBER 15, 2024

Each week, I read many customer service and customer experience articles from various resources. Beat Your Best Quality Scores – 15 Quick Wins by Megan Jones (Call Centre Helper) Improving quality scores in customer service is an ongoing process that requires dedication, effective communication, and continuous training.

Customer Experience 73

Customer Experience Employee Engagement Consumer Marketing 73

Cisco Retail

JUNE 21, 2021

We are already working with top retailers ready to invest in natural language processing capabilities and artificial intelligence to develop an employee engagement plan that puts employees first. Where there’s a will, there’s a way. and visionaries from across the globe.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. “How satisfied are you with the after-sales service?”

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Cisco Retail

MARCH 8, 2022

The tightening labor market has become more favorable for employees, allowing them to be more discriminating in which jobs they take and giving them leverage in salary and benefits negotiation. For retailers, this tight labor market is forcing them to completely rethink the employee experience. In the U.S.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130