Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Here are five ways to turn disconnected customers into loyal customers: . Avoid data silos

Customer Experience 89

Customer Experience Employee Engagement Advertising Consumer 89

Inside Retail

MAY 3, 2024

Friis noted that people often have very personal reasons for getting a piercing, so providing a great customer experience is critical. Being a leader in the piercing industry is attractive to prospective employees, Friis said, as are the opportunities for career advancement both nationally and internationally.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc.

Employee Engagement 230

Employee Engagement Management Point of Sale Planning 230

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization.

Customer Experience 259

Customer Experience Employee Engagement Promotions Outdoor 259

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them.

Consumer 216

Consumer Customer Experience Fulfillment Employee Engagement 216

Theatro

NOVEMBER 7, 2022

The post 12 Keys That Business Leaders Should Consider To Improve Customer Experience appeared first on Theatro. Link to the Article.

Customer Experience 97

Customer Experience Employee Engagement Management 97

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 69

Customer Experience Employee Engagement Returns Planning 69

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 74

Customer Experience Employee Engagement Management Fulfillment 74

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

Employee Engagement 254

Employee Engagement Store Operations Consumer Management 254

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Improved employee wellbeing and retention: As well as understanding the needs and wants of customers, integrated data software can optimise internal processes. And finally – new income streams.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. Retailers are leveraging advanced media players and content management tools to make this possible.

Kiosk 238

Kiosk Advertising Consumer Employee Engagement 238

Retail TouchPoints

MAY 27, 2022

Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad. We are, of course, interested in selling more of our products, and equipping [store] staff with the right product knowledge has been proven to offer a significant increase in sales.”.

Employee Engagement 246

Employee Engagement Point of Sale Consumer Management 246

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. This is something that will not only affect employee morale, but customer experience as well.

Employee Engagement 146

Employee Engagement Customer Experience Returns ATS 146

Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 228

Finance Employee Engagement Supermarket Management 228

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 110

Employee Engagement Customer Experience Management Location 110

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Managers’ effectiveness in communicating daily announcements such as health and safety or sales goals. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. As Managing Director for SAP Labs U.S. Artificial intelligence alone won’t unlock your organization’s potential. Let’s talk about your data.

Employee Engagement 214

Employee Engagement Consumer Marketing Management 214

Inside Retail

APRIL 3, 2023

Rather than defining ROI in purely monetary terms, Newman believes businesses should broaden their understanding of ROI to include initiatives that will have a positive impact on the customer experience. Return on integrity Sixty-eight per cent of customers wouldn’t buy from businesses with poor ethics, Newman said.

Returns 130

Returns Customer Experience Employee Engagement Management 130

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5.

Advertising 222

Advertising Store Operations Merchant Services Wholesale 222

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 102

Employee Engagement Customer Experience Management Location 102

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail Customer Experience

OCTOBER 25, 2023

Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike.

Employee Engagement 84

Employee Engagement Apparel Management 84

Inside Retail

JANUARY 12, 2023

Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events. Compared to traditional vending machines, we also offer an enhanced customer experience, where customers can view before purchasing and pick up the fresh food.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Mass Relators

JUNE 20, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in DG’s nonconsumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Indigo 9 Digital

MARCH 17, 2022

With a little more than 10% of Trader Joe’s employees being with the company for 10 years or longer Trader Joe’s knows what it takes to attract an retain talent. If you are trying to increase employee engagement or attract better team members consider these strategies that Trader Joe’s uses with great success.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Theatro

JUNE 11, 2024

These methods not only caused inefficiencies but also hindered the quality of customer interactions. As Anne Lindsey-May, the General Manager, expressed, “Our reliance on walkie talkies led to broadcast communication, causing listening fatigue and poor communication, which were cumbersome and insufficient.”

Employee Engagement 79

Employee Engagement Management Promotions Customer Experience 79

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Pre-social media, companies were largely able to manage the reputations they let out into the public sphere, but digitisation means that anyone, from anywhere can comment on a brand.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 93

Employee Engagement Returns Customer Experience Planning 93

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 92

Employee Engagement Management Location Customer Experience 92

Hyken

JULY 8, 2024

When mistakes occur in the workplace, especially in customer-facing roles, the manner in which employees manage these situations can impact a customer’s perception of the business. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Accounting 125

Accounting Customer Experience Employee Engagement Management 125

Theatro

NOVEMBER 28, 2024

Use a Phased “Crawl, Walk, Run” Strategy for Implementing GenAI for Retail Theatro’s phased strategy begins with small, manageable projects that deliver quick wins and build trust in Implementing GenAI for Retail solutions. A phased approach is less risky and allows for manageable investment in technology and training.

Employee Engagement 70

Employee Engagement Inventory Management Management Store Operations 70

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Hyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Employee Engagement 69

Employee Engagement Shipping Returns Customer Experience 69

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. When customers need assistance, they expect fast, reliable service and they shouldn’t have to look all over the store for help.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52