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We are already working with top retailers ready to invest in natural language processing capabilities and artificial intelligence to develop an employeeengagement plan that puts employees first. Where there’s a will, there’s a way. industry’s leading entrepreneurs, researchers, technical?experts,?and
By Tricia McKinnon For as much as we hear the words “the customerexperience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customerexperience.
That confirms what we already know, the customerexperience matters. But what constitutes a great customerexperience? When looking at an example of a great customerexperience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.
With its ability to predict, assist, and optimize, GenAI is redefining workflows, enhancing task completion, and personalizing customerexperiences in ways that are reshaping every customer touchpoint, both physical and digital, and the entire retail landscape.
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