Inside Retail

MAY 3, 2024

In the past 14 months, Australian piercing chain SkinKandy has opened 22 studios, bringing its current store count to 62, with another 10 locations set to open in the next three months. Friis noted that people often have very personal reasons for getting a piercing, so providing a great customer experience is critical.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. In situations where businesses and customers interact in ways other than face-to-face, many things are lost.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail Focus

JANUARY 10, 2022

Starbucks is a global leader in this respect, crunching disparate data streams such as location, demographics, nearby offices and colleges, to test the potential success of new stores. The company uses analytics to explore the impact of new processes on the business and employees. And finally – new income streams.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. Artificial intelligence alone won’t unlock your organization’s potential. In fact, the secret to your success is already in your grasp.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

365 Retail

JUNE 9, 2021

Leyland SDM has grown to become one of the most recognisable and trusted decorating and DIY brands in the capital with stores in prominent locations across the city. The post Leyland SDM boosts employee engagement and store efficiency with YOOBIC to support rapid business growth appeared first on 365 RETAIL | Retail News.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

A1 Retail

JUNE 9, 2021

Leyland SDM has grown to become one of the most recognisable and trusted decorating and DIY brands in the capital with stores in prominent locations across the city. YOOBIC gives us the capacity to drive our operations at scale by improving operational efficiency and communication across our network.

Employee Engagement 45

Employee Engagement Customer Experience Location Shopping 45

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. The Solution: Connecting the C-Store frontline with Theatro's Mobile Communication Platform.

Employee Engagement 92

Employee Engagement Fulfillment Customer Experience Management 92

Hyken

AUGUST 14, 2023

If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers. Onboarding processes that quickly integrate new employees into the company culture are essential. Brands should aim to bridge the gap between their brand image and customer experience.

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Amid the Covid-19 pandemic, the business pivoted from the corporate to the industrial sector, and is now located in sites such as Amazon and Officeworks. IR: Can you discuss how the business works?

ATS 130

ATS Employee Engagement Kiosk Planning 130

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 102

Employee Engagement Customer Experience Management Location 102

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience. Empower your employees with the tools to improve associate engagement and transform your retail operation.

Management 98

Management Payment Services Employee Engagement Store Operations 98

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement. The full RTS 2025 conference agenda, including timings, stage locations and speaker bios, can be viewed at: [link] 2.

Payment Services 59

Payment Services Employee Engagement Social Commerce Returns 59

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Whether that’s M&A activity or launching new products or re-envisioning the customer experience, it’s already clear what trends will be upon us.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Employee Engagement 56

Employee Engagement Customer Experience Returns Location 56

Cisco Retail

MARCH 8, 2022

Locating products in the stores and finding order information for customers can take much longer than it should. They also decrease employee engagement and satisfaction and increase turnover. These antiquated systems and processes make it harder for them to do their jobs. Product training and information.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. When customers need assistance, they expect fast, reliable service and they shouldn’t have to look all over the store for help.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Theatro

MAY 4, 2022

For example, specialty retailer, Home Depot (5 th ), typically has dozens of frontline employees on a single shift to cover their large format stores and provide customers with the assistance they expect. To support over 1,800 locations, this small team retailer might operate a store with as few as two people on the clock.

Employee Engagement 73

Employee Engagement Specialty Retailers Retail Marketing Marketing 73

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. It was critical that wait times were reduced for customers and associates alike.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Retail Gazette

MARCH 28, 2025

Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. In comparison, legacy scheduling systems and manual processes often lead to inefficiencies that drive up costs and frustrate employees. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 111

Employee Engagement Customer Experience Management Location 111

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. This Aircall post by Emily Gregor features seven tips for boosting employee engagement.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Theatro

JANUARY 27, 2025

With its ability to predict, assist, and optimize, GenAI is redefining workflows, enhancing task completion, and personalizing customer experiences in ways that are reshaping every customer touchpoint, both physical and digital, and the entire retail landscape.

Loss Prevention 59

Loss Prevention Customer Experience Employee Engagement Inventory Management 59