Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. ” Righting the Under Armour Ship Plank has played a central role in the growth and evolution of the Under Armour brand and its products since he founded the company in 1996.

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Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

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Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. As it turns out, this is quite an expensive problem to solve. According to Insider , total retail returns were projected to grow 2.2%

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Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? The picture gets even blurrier when you try to define what exactly constitutes a digital transaction.

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Retail TouchPoints

APRIL 4, 2022

But as consumers, businesses and markets settle into something like a new routine, what changes will commerce experience in the year ahead? B2C and B2B Experiences Will Keep Converging and Optimizing. The past two years have shown us that assuming things will change is a safe bet.

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Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Retail TouchPoints

DECEMBER 8, 2023

How do these brands turn around these drops so quickly? This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. The success of any pop culture-related merch drop is not just production speed.

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Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I These sites will automatically feature seller-curated drop ship items as ecommerce listings.

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Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S. Return Meets the Resale Economy.

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Retail TouchPoints

SEPTEMBER 5, 2024

Kohl’s has always been committed to families by providing the product they want at a great value, said Christie Raymond, Chief Marketing Officer of Kohl’s in a statement. Setting a Foundation for Future Growth This is Kohl’s latest effort to right the business ship. and a comparable sales decrease of 5.1%. and 4.8% , respectively.

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Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

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Returns Drop-Shipping Shipping Consumer 249

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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Fulfillment Drop-Shipping Customer Experience Promotions 177

Retail TouchPoints

OCTOBER 17, 2023

Its current business model is based on owning very little inventory and relying on its suppliers to drop-ship orders to customers. Bed Bath & Beyond has a great customer base and a great name, but had a business model that pulled it down over time. We think there’s a market there and that we can expand it.

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Retail TouchPoints

AUGUST 22, 2024

I got a view of everything around Sephora; I got to see what it was like to do digital marketing, the ecommerce business, the forecasting and planning business,” Turley said in an interview with Retail TouchPoints. “I We’ve also made sure our site and in-store inventory are real-time, and that convenience is part of all our marketing stories.

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Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

JUNE 25, 2024

The revised FLX Rewards program will include three tiers: Xtra Savings: Members can redeem points ( 100 points per $1 spent) for FLX Cash, providing discounts of $5, $10 or $20 off, and gain access to member-exclusive discounts and offers; Xtra Access: Exclusive member opportunities such as sneaker Launch Reservations that put members first in line (..)

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Retail TouchPoints

JUNE 15, 2023

What goes into a memorable product drop/promotion: “One St. What goes into a memorable product drop/promotion, part two: “Who else hates not being able to order a breakfast sandwich because it’s two minutes after 12 noon? Shipping shirts from the U.S. I want to get it right the next time, and I love the unpredictability.

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Retail TouchPoints

JANUARY 2, 2024

While financial benefits are still top of mind — largely thanks to inflation pressures and tightened household budgets — consumers are increasingly seeking services and experiences that truly reflect their journey and growing relationship with a brand. That number dropped slightly, to 48% , in 2023. A major reason for this drop?

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Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

JUNE 4, 2020

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. With curbside pickup, retailers are able to ensure both safety and provide a convenience, while getting customers what they order on their personal timetable.

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Drop-Shipping Shipping Customer Experience Consumer 249

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

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Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Inside Retail

FEBRUARY 8, 2024

So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So

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Drop-Shipping Shipping Marketing Consumer 279

Retail TouchPoints

OCTOBER 11, 2024

With advertisements played on a loop or schedule, 7-Eleven can understand which ads customers watch the longest, thus determining which ads are most effective and informative for their customers and which advertisements may need to be adjusted or reformatted. Vision AI is supporting the retail industry in this way, too.

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Retail TouchPoints

NOVEMBER 10, 2022

We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members. RTP: Sephora is known for having a rich customer experience. Shoppers can interact in real time with a live beauty adviser — someone you can talk with and have that one-on-one experience.

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Consumer Drop-Shipping Customer Experience Accounting 269

Inside Retail

JULY 25, 2021

“Historically, the art world has been synonymous with exclusivity and for the most part, inaccessible to a mass consumer base,” Tom Woodger, vice president of cultural marketing at StockX, told Inside Retail. “In According to research published on Statista, the global online art market was estimated to be worth US$4.82

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Retail TouchPoints

DECEMBER 9, 2024

This new drop culture, where excitement builds around smaller, curated releases throughout the year, has become the new norm. Drop culture taps into the emotional immediacy that drives passive shopping. Instead, a more flexible approach such as drop zone warehousing is needed.

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Consumer Drop-Shipping Fulfillment Shipping 262

Retail TouchPoints

DECEMBER 26, 2022

online shoppers expect free two- to three-day shipping.”. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2. Shipping everything via ground, which results in slow delivery times. What are your expectations for speed of delivery and the cost of shipping? billion by 2027.

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Retail TouchPoints

AUGUST 2, 2023

DTC is still very much alive and well, but digital-first companies are having to adapt to a new normal where competition is fiercer, financial pressure is ever-present and the marketing tactics that used to work so well are no longer cost-efficient. What that does is it allows you to put that money back into marketing and grow the business.”

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Wholesale Drop-Shipping Marketing Accounting 246

Inside Retail

APRIL 23, 2023

And then we tried it with Advantage+, and we ended up getting a CPA of $15 or $16, which is a major drop, and allowed us to be profitable again,” he said. Avoid common mistakes that harm conversion When it comes to converting customers, retailers should be looking to reduce any barriers to purchase.

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Retail TouchPoints

DECEMBER 3, 2020

RetailNext found that Black Friday store traffic dropped by 48% year over year, with jewelry (-53.5%), footwear (-52.8%) and apparel (-50.2%) seeing the most significant drops. As we get past those final shipping deadlines, curbside pickup is going to become the preferred and predominant way to get those online orders.”

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Drop-Shipping Consumer Merchant Services Shipping 203

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 178

Retail TouchPoints

MARCH 2, 2022

Some retailers lament the woes of Amazon and other marketplaces cutting into their sales, profit, market share and valuation. Level 2 — Dropship: Drop shipping adds third-party products without the need to physically or financially carry the products.

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Drop-Shipping Shipping Specialty Retailers Management 246

Retail TouchPoints

AUGUST 27, 2024

“With so many things happening over the last two years — the pandemic, political pressures, social justice protests, geopolitical and supply chain challenges — everyone stayed at a perfect moderate level of anxiety,” said Ericka McCoy, Chief Marketing Officer at analyst firm Resonate in an interview with Retail TouchPoints.

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Retail TouchPoints

OCTOBER 19, 2022

Results include both new and pre-owned options, and customers can filter their search across stores by color, size, features, customer ratings, store availability and shipping options. And Klarna isn’t the only payments provider eyeing super-app status — earlier this week PayPal launched a unified rewards program for its users.

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Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

JULY 3, 2024

That’s been a really exciting opportunity for us, to be able to bring this organic-first lifestyle to parents across a wider total addressable market than what were able to do with direct to consumer. As we have surveyed our customers, they’ve told us to ‘sell us more and tell us more.’ How do we think about ourselves?

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