Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We

Returns 277

Returns Drop-Shipping Wholesale Shipping 277

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 262

Returns Drop-Shipping ATS Shipping 262

Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

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Drop-Shipping Shipping Returns Consumer 256

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 289

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S. Return Meets the Resale Economy.

Returns 326

Returns Merchant Services Drop-Shipping Consumer 326

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 124

Customer Experience Drop-Shipping Employee Engagement Accounting 124

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. First, she has to figure out the return policy, which can be buried in fine print.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

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Returns Drop-Shipping Shipping Consumer 237

Retail TouchPoints

DECEMBER 17, 2024

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves. This helps you provide transparency on shipping windows based on inventory supply.

Fulfillment 160

Fulfillment Drop-Shipping Customer Experience Promotions 160

Retail TouchPoints

NOVEMBER 9, 2021

Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season. Improve the process with dedicated people and dedicated in-store locations that don’t interfere with in-store shoppers,” said Driscoll.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

MARCH 30, 2022

Whether its next-day, same-day or Express delivery, the customer expects their orders to arrive quickly, and we’re continuously working on redefining delivery timelines expressed in minutes rather than days.”. Walmart has used stores to fulfill pickup and delivery orders for years,” said Dunn.

Fulfillment 298

Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Retail TouchPoints

APRIL 27, 2021

The integration will give Adobe merchants access to FedEx post-purchase logistics intelligence that can help them drive demand, reduce cost and gain customer insights. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

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Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

DECEMBER 9, 2024

This new drop culture, where excitement builds around smaller, curated releases throughout the year, has become the new norm. Drop culture taps into the emotional immediacy that drives passive shopping. Instead, a more flexible approach such as drop zone warehousing is needed.

Consumer 249

Consumer Drop-Shipping Fulfillment Shipping 249

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible. In November and December, Adobe Analytics reported that online shopping grew 32.2%

Drop-Shipping 166

Drop-Shipping Shipping Beauty and Health Fulfillment 166

Retail TouchPoints

DECEMBER 6, 2021

Designing a photoshoot for a furniture collection is typically an expensive, logistics-heavy procedure that involves months spent coordinating teams of people, products and locations. The platform lets creators drag and drop the pieces throughout the space to get the exact look they want, and the creators also can switch between view modes.

Drop-Shipping 264

Drop-Shipping Home Furnishings Shipping Management 264

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 168

Returns Drop-Shipping Store Operations Shipping 168

Retail TouchPoints

JULY 3, 2024

Beginning with a single “guide shop” in Chicago’s Lincoln Park neighborhood, the babywear retailer “actually had 18 physical retail locations in our first three years,” said Founder and CEO Monica Royer. Royer admitted that the retailer has not put much effort into merchandising this wider assortment so far, but that that may change.

Drop-Shipping 264

Drop-Shipping Shipping Shopping Marketing 264

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result.

Drop-Shipping 258

Drop-Shipping Shipping Management Accounting 258

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all.

Returns 336

Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

AUGUST 12, 2024

For example, many consumers associated memberships with access, either through unique benefits, physical locations or even product drops. “A A membership is like being a part of a group,” said one respondent. Membership is the key to friendship, and [with a] subscription, you’re just a user,” said another.

Drop-Shipping 263

Drop-Shipping Consumer Jewelry Convenience Products 263

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ The stores give them the chance to try and see and experience our brand in real life.”

Wholesale 246

Wholesale Drop-Shipping Marketing Accounting 246

Inside Retail

FEBRUARY 6, 2023

Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order.

Drop-Shipping 130

Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

NOVEMBER 3, 2020

Because of the dramatic increase in online/DTC sales, the order profile has changed more to shipping individual packages to consumers. However, most of the automation in DCs is geared toward shipping to stores or other wholesale partners. The worst thing you can do is take the order and not be able to ship it.

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Drop-Shipping Merchant Services Fulfillment Shipping 188

Retail TouchPoints

APRIL 16, 2024

TerraCycle will launder usable bags and donate them for reuse by charity partners; bags that are too damaged for reuse will be recycled into raw formats that manufacturers can use to make products such as plastic shipping pallets or outdoor furniture. “We

Drop-Shipping 130

Drop-Shipping Shipping Outdoor Consumer 130

Retail TouchPoints

AUGUST 22, 2022

Woodbury Commons in NY, one of Simon’s Premium Outlets locations. And the best of everything from Simon, utilizing their great relationships with these premier luxury brands as well as their millions of customers who have signed up across billions of shopping visits each year at their locations.”. SPO isn’t Stingy with its Data.

Fulfillment 246

Fulfillment Drop-Shipping Shopping Consumer 246

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. It’s a nightmare.

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Management Payment Services Drop-Shipping Marketing 278

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payment Services 268

Payment Services Customer Experience Consumer Advertising 268

365 Retail

NOVEMBER 6, 2023

In a significant move aimed at enhancing customer experience and convenience, the Post Office has entered into a partnership with leading parcel delivery company DPD. DPD parcel recipients can already collect their parcels from Post Office branches and regard them as safe and trusted locations for a wide range of services.

Drop-Shipping 111

Drop-Shipping Shipping Location Returns 111

Retail TouchPoints

JUNE 10, 2020

Due to the coronavirus, retailers saw a drop in returns abuse in the early part of 2020, driven primarily by the drop in transactions overall. Wardrobing has a negative impact on the merchants — driving up shipping and replacement costs while also impacting what can be returned and sold at full price.

Returns 160

Returns Merchant Services Drop-Shipping Customer Experience 160

Retail TouchPoints

SEPTEMBER 9, 2020

The platform also wanted to create a positive customer experience for sellers. These include whether the visitor has been on the site before, which pages they visited and how long they stayed, as well as the individual’s location, browser, and whether they are using a desktop or mobile device. That’s where Worthy comes in.

Jewelry 245

Jewelry Drop-Shipping Consumer Accounting 245

Inside Retail

MAY 18, 2021

This is backed by and recorded via live maps, ETA notifications, vehicle monitoring, real-time track and trace, customer to driver messaging and a tailored suite of business critical reporting tools. Customer experience. For today’s customers, one of the top priorities is information.

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Drop-Shipping Customer Experience Shipping Management 147

Retail Focus

JUNE 9, 2023

What this highlights is an opportunity for the retail industry that is waiting to be grabbed – combining physical stores and digital technology to provide enhanced or brand-new and innovative customer experiences. And, a brand that is leading the pack is Gymshark.

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Drop-Shipping Customer Experience Apparel Shipping 130

Inside Retail

MAY 16, 2023

The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. Once the service becomes available at a local store, customers can use it via the Target app. Can customers drop-off anytime or do they have to select a service window/time?

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Cisco Retail

APRIL 22, 2021

Reflecting on the nexus of Cisco’s product takeback and reuse program a year and a half after we relaunched it, Cisco VP of Global Distribution Sales Andrew Sage explains, “We wanted to make it as easy for our customers and partners to [send back old equipment] as it is to take recycling to the end of the driveway.”

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Drop-Shipping Returns Shipping Management 135