Retail TouchPoints

DECEMBER 26, 2022

online shoppers expect free two- to three-day shipping.”. Single- or even two-warehouse fulfillment approaches force brands to choose between 1. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2.

Fulfillment 157

Fulfillment Drop-Shipping Shipping Inventory Management 157

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 180

Fulfillment Drop-Shipping Shipping Customer Retention 180

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 279

Returns Merchant Services Drop-Shipping Shipping 279

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website.

Payment Services 257

Payment Services Drop-Shipping Fulfillment Shipping 257

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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Fulfillment Drop-Shipping Customer Experience Promotions 202

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints.

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Drop-Shipping Fulfillment Customer Experience Shipping 278

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 258

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? Buy online, return in-store.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I These sites will automatically feature seller-curated drop ship items as ecommerce listings.

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Drop-Shipping Shipping Fulfillment Management 203

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S.

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Drop-Shipping Checkout Shipping Returns 221

Retail TouchPoints

JANUARY 12, 2025

With certain brands and styles, the demand for a pair of shoes far outweighs the available inventory, and when these styles drop, theres often a rush by resellers to buy up multiple quantities for resale, according to Walker. Its important for us to do everything in our power to get those shoes, to customers, he added.

Sporting Goods 217

Sporting Goods Drop-Shipping Shipping Checkout 217

Retail TouchPoints

MARCH 30, 2021

The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience. We’re always testing new, innovative ideas to deliver the goods our customers want,” said Jerome Griffith, CEO of Lands’ End in a statement.

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Drop-Shipping Fulfillment Shipping Customer Experience 187

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 123

Customer Experience Drop-Shipping Employee Engagement Accounting 123

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. Reducing the costs of online fulfillment and returns will be a key focus in doing so. billion in 2023 — accounting for 8.5%

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Shipping Drop-Shipping Returns Comparison Shopping 210

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 273

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Sustainability is not only about the resilience of business but also of the planet.

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Planning Drop-Shipping Supply Chain Management Returns 243

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We

Returns 233

Returns Drop-Shipping Wholesale Shipping 233

Retail TouchPoints

NOVEMBER 3, 2020

Retailers that buy a bit more selectively can put less product in the store, and hold back more for direct-to-consumer (DTC) fulfillment. RTP: Even with a longer holiday season, we keep hearing about the potential for delayed deliveries and fulfillment challenges. The worst thing you can do is take the order and not be able to ship it.

Drop-Shipping 177

Drop-Shipping Merchant Services Fulfillment Shipping 177

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 250

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. How do you create experiences that spark consumer interest before they know they want (or need) your product? This new drop culture, where excitement builds around smaller, curated releases throughout the year, has become the new norm.

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Consumer Drop-Shipping Fulfillment Shipping 228

Retail TouchPoints

FEBRUARY 3, 2023

It’s essential to have the proper fulfillment and inventory flows in place to protect your brand from overselling, late shipments and other costly mishaps. Drop shipping and print-on-demand are good options for smaller stores to avoid inventory issues.

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Merchant Services Payment Services Marketing Drop-Shipping 226

Retail TouchPoints

DECEMBER 8, 2023

How do these brands turn around these drops so quickly? This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. The success of any pop culture-related merch drop is not just production speed.

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Drop-Shipping Apparel Accounting Shipping 234

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

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Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items.

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Advertising Drop-Shipping Checkout Supermarket 235

Retail TouchPoints

AUGUST 22, 2022

The platform is commission-based and most orders are fulfilled via drop shipping, although BOPIS options are a growing offering. SPO also has access to RGG warehouses as part of the Simon partnership, so the platform is now also doing some managed fulfillment for brands and shipping on their behalf.

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Fulfillment Drop-Shipping Shopping Consumer 246

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 215

Returns Drop-Shipping ATS Shipping 215

Retail TouchPoints

OCTOBER 17, 2023

Its current business model is based on owning very little inventory and relying on its suppliers to drop-ship orders to customers. Bed Bath & Beyond has a great customer base and a great name, but had a business model that pulled it down over time. RTP: What do you see for the future of the new BB&B?

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Drop-Shipping Outdoor Shipping Checkout 250

Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible. In November and December, Adobe Analytics reported that online shopping grew 32.2%

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Drop-Shipping Shipping Beauty and Health Fulfillment 148

Inside Retail

FEBRUARY 6, 2023

Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order.

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Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. With the launch of this network with our partner PackageHub, we have access to their network of premium drop-off locations across the U.S.”

Returns 144

Returns Drop-Shipping Merchant Services Fulfillment 144

Retail TouchPoints

JUNE 1, 2021

Lands’ End makes a number of requirements of the third-party sellers its selects to participate in its marketplace, according to Sarah Rasmusen, the company’s EVP and Chief Customer Officer in an interview with Retail TouchPoints.

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Drop-Shipping Shipping Consumer Department Stores 290

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all.

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Returns Drop-Shipping Consumer Management 334

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities.

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Returns Drop-Shipping Customer Experience Customer Retention 251

Retail TouchPoints

JUNE 25, 2024

The revised FLX Rewards program will include three tiers: Xtra Savings: Members can redeem points ( 100 points per $1 spent) for FLX Cash, providing discounts of $5, $10 or $20 off, and gain access to member-exclusive discounts and offers; Xtra Access: Exclusive member opportunities such as sneaker Launch Reservations that put members first in line (..)

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Drop-Shipping Planning Returns Shipping 195

Retail TouchPoints

AUGUST 15, 2022

In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Drop-Shipping Shipping Outdoor Customer Retention 191