Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022.

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. RTP: What about the many areas supporting the customer experience?

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. POS systems, payment systems, fulfillment and supply chain systems all need to connect better together to provide that seamless customer experience, said Rodrigo.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Considering that endcap displays generate 70% of grocery and department store spend, the ROI of a solution that provides intelligent insights can be fast and decisive.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 290

Department Stores Shopping Merchandise Store Store Operations 290

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located.

Department Stores 278

Department Stores Location Shopping Consumer 278

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 260

Department Stores Shipping Location Store Operations 260

Retail TouchPoints

OCTOBER 10, 2024

It’s been demonstrated many times, including at Siman Group , which operates 15 large department stores across Central America. Additionally, Siman can now perform weekly stock counts of more than 250,000 items per store; previously, counts had been limited to twice annually due to the pre-RFID complexity involved.

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Planning 290

Planning Department Stores Wholesale Location 290

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 233

Department Stores Planning ATS Returns 233

Retail TouchPoints

FEBRUARY 3, 2023

Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

MARCH 1, 2024

That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori. “We We also get end-to-end accountability in the supply chain.” Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman.

Department Stores 274

Department Stores Wholesale Finance Apparel 274

Inside Retail

NOVEMBER 16, 2023

Natira Boonsri named as CEO of Central & Robinson Department Stores By Tong Van Central Retail Corporation (CRC) has appointed the Chirathivat family’s heir Natira Boonsri as CEO of Central & Robinson Department Stores. Boonsri has about 20 years of experience in department store management.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

Supermarket 213

Supermarket Beauty and Health Department Stores Accessories 213

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Returns 306

Returns Apparel Store Layout Specialty Retailers 306

Retail TouchPoints

SEPTEMBER 21, 2020

The collaboration includes an exclusive collection of Nordstrom Made “VOTE” apparel, and the department store will donate a portion of the proceeds from the merchandise sales to the two organizations. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. “When they go shopping, they want to be treated specially.

Specialty Retailers 278

Specialty Retailers Department Stores Consumer Advertising 278

Retail TouchPoints

JANUARY 25, 2023

Creating New Value with In-Store Experiences Each of the approaches discussed above leverages store space to offer customers an experience they can’t get online, which can encourage them to keep coming back. These experiences aren’t mutually exclusive, either.

Store Layout 230

Store Layout Sporting Goods Consumer Location 230

Inside Retail

JUNE 27, 2024

For example, one key difference between “malls today compared to yesteryear is that the anchor stores are different,” Saunders pointed out. “In In the past, the big department stores were the main attractions. That is less so today. Mall owners must curate an ecosystem of interesting brands – both large and small.”

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. Success requires organisation-wide agility and focus Delivering great customer experiences across the entire buying journey is challenging.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

OCTOBER 1, 2020

Nordstrom has launched BEAUTYCYCLE, a recycling program that allows customers to bring their empty beauty product packaging to any of the retailer’s full-line stores or Nordstrom Local service hubs in the continental U.S. Through the initiative, Nordstrom aims to take back 100 tons of hard-to-recycle beauty packaging by 2025.

Accessories 218

Accessories Location Management Department Stores 218

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

365 Retail

SEPTEMBER 15, 2021

Department store digital pioneer Fiona Lay has been appointed as Digital Director. My focus will be to accelerate and enhance customer experience, as well as drive awareness and consideration for this unique platform.”. Secret Sales has also recruited Sarah Savva as External Relationships Director.

Fashion 64

Fashion Department Stores Finance Customer Experience 64

Retail TouchPoints

NOVEMBER 19, 2024

Many people will be left to handle a store, understaffed, underpaid and without the chance of getting to spend time visiting family.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Returns 334

Returns Merchant Services Shipping Department Stores 334

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. growth at Bloomingdale’s stores during the same period. This was compared to a 3.3%

Department Stores 279

Department Stores Checkout Location Planning 279

Retail TouchPoints

SEPTEMBER 28, 2020

While Amazon and many big box retailers have announced their seasonal hiring plans, department stores and fashion chains have been notably, but not unexpectedly, quiet. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

Fulfillment 306

Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

JUNE 10, 2024

It took those years of being on the road in department stores and pop-up shops, asking ‘Why did you make this choice? The benefits were clear, however: “A QR code unlocks content [for the customer], and we can access customer information even if they bought [the bag] at a department store,” noted Minkoff. “We

Jewelry 275

Jewelry Department Stores Customer Retention Fashion 275

Retail TouchPoints

JUNE 9, 2023

Don’t go to a department store or a name brand store and pay through the nose.” Maxx don’t have to communicate their value via a “soft sell” of the brand name — it’s already assumed [by consumers]. A good message from these retailers would be “We have the brands you want, and they’re at the price you want.

ATS 277

ATS Advertising Promotions Consumer 277

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Self-serve kiosks and mobile apps integrate digital technology for a well-rounded and exciting customer experience.

Customer Experience 52

Customer Experience Payment Services Shipping Fulfillment 52

Retail TouchPoints

AUGUST 5, 2020

In interviews with The Rainbow Group , a shopping center company and department store in China, they reported that they quickly upgraded their digital capacity, rebranded the company as a digital-first brand and changed their go-to-market strategy, all in 60 days.

Supermarket 264

Supermarket Returns Shopping Department Stores 264

Retail Prophet

APRIL 11, 2025

He also set his sights on Saks biggest rival, Neiman Marcus, completing the deal last year, creating by far the largest luxury department store operator in North America. The problem, however, was that the dilapidated state of its stores along with scant staffing levels belied the upmarket fashion message entirely.

Payment Services 40

Payment Services Department Stores Fashion Management 40