Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. Department stores may face large amounts of packaging materials, unsold goods and returned items, while ecommerce retailers often deal with higher volumes of cardboard boxes, bubble wrap and plastic packaging.

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Retail TouchPoints

JUNE 1, 2022

The shop-in-shop retail approach can yield benefits for both the host retailer and the hosted brand, but there are certainly challenges to entering into this type of partnership. How is it appealing to the customer? Would standing out or blending within the host environment drive the most traffic to the shop-in-shop?

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Shopping Location Jewelry Customer Experience 299

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

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Payment Services Department Stores Shipping Customer Experience 147

Retail TouchPoints

AUGUST 18, 2022

One year after Kohl’s and Sephora launched their Sephora at Kohl’s shop-in-shop collaboration, the retailers plan to roll out the successful concept to all 1,100 Kohl’s locations. Currently available in 600 Kohl’s stores across the U.S., the partnership is projected to reach $2 billion in annual sales by 2025.

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Location Shopping ATS Department Stores 279

Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. Home to Apple’s London Campus, a 2229sqm food hall and a glass chimney lift, Battersea Power Station also has housing and hundreds of shops located in its historic turbine halls.

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Specialty Store Customer Experience Shopping Department Stores 130

Inside Retail

JULY 23, 2024

The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate department store behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. billion deal.

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Inside Retail

JANUARY 14, 2025

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value. First and foremost, it places a major emphasis on customer experience for my team to step up and deliver across the nameplates we support, he said.

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Retail TouchPoints

APRIL 3, 2025

When retailers closed stores, however, online sales in a given area decreased by 11.5%, with some categories including home (32.2%) and department stores (26.1%) seeing even greater declines. Emerging retailers saw even greater gains, of 13.9%.

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Department Stores Consumer Location Planning 147

Retail TouchPoints

MAY 15, 2024

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. In any effort to adaptively reuse or reposition a shopping mall, a significant challenge lies in dispelling the perception of a suburban mall atmosphere.

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Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Current Saks.com CEO Marc Metrick will become Saks Global’s new CEO.

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Inside Retail

FEBRUARY 2, 2023

The biggest swing occurred in department store spending, which saw a 14.3 Especially in department stores, where the consumer appetite to spend appears to have fallen so dramatically between November and December? After almost a year of consecutive increases, the retail industry saw a 3.9 per cent in August, 2022.

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Inside Retail

OCTOBER 2, 2023

Major department store, tick. We’ve all encountered those shopping centres that look and feel the same, no matter where you are in the world. Platform is the antithesis of a cookie-cutter shopping centre – indeed, it acts as a platform for independent brands to thrive. Global fast-fashion retailer, tick. Cinema, tick.

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Shopping Outdoor Fast Fashion Fashion 264

Inside Retail

DECEMBER 15, 2022

Sydney Airport and Heinemann will jointly introduce Australia’s first domestic terminal “department store” concept next July at T2 and T3. In addition to its international duty-free stores, the domestic terminal shops also include delivery and click-and-collect services.

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Department Stores Accessories Apparel Customer Experience 130

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Whether it’s a small boutique or a major department store chain, all businesses can harness the potential of this powerful technology.

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Payment Services Shopping Checkout Kiosk 290

Inside Retail

OCTOBER 12, 2021

Australian department store David Jones has become the latest retailer to sell pre-owned clothing following the announcement of its partnership with Sydney-based luxury reseller Blue Spinach last week. It also offers second-hand items in its London flagship store through a partnership with online resale platform Vestiaire Collective.

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Department Stores Accessories Fashion Returns 130

Retail Gazette

DECEMBER 8, 2024

John Lewis Partnership is expanding its collaboration with Caff Nero by introducing branded cafs to several of its department stores and supermarkets. The retail giant said the cafs aim to offer an enhanced customer experience, providing an opportunity for shoppers to relax with their drink and enjoy a snack or meal.

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Department Stores Supermarket Customer Experience Location 114

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. RTP: What about the many areas supporting the customer experience?

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Point of Sale Payment Services Customer Experience Department Stores 279

Inside Retail

AUGUST 24, 2022

Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. The post Woolworths flags concerns across supply chain, customer experience appeared first on Inside Retail.

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Inside Retail

DECEMBER 20, 2022

A fundamental question about the future of David Jones was put to rest this week, after the retailer’s parent company Woolworths Holdings announced the sale of the department store chain to Australian private equity firm Anchorage Capital Partners on Monday. We’ve seen a general consumer trend away from department stores.”.

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Department Stores Supermarket Management Marketing 246

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

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Net Profit Department Stores Promotions Checkout 276

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

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Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

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Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

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Department Stores Shopping Merchandise Store Store Operations 290

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

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Department Stores Location Shopping Consumer 278

Retail TouchPoints

NOVEMBER 21, 2022

Bloomingdale’s has launched a multi-brand virtual shopping experience for the holidays with dedicated spaces featuring Chanel , Ralph Lauren and Nespresso. Developed by Emperia , the virtual store is available via the Bloomingdale’s website on desktop and mobile.

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Department Stores Fashion Shopping Customer Experience 306

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Considering that endcap displays generate 70% of grocery and department store spend, the ROI of a solution that provides intelligent insights can be fast and decisive.

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Merchant Services Kiosk Point of Sale Department Stores 327

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. Jim Huether, CEO of Hyperice says: “Harrods’ is the world’s most iconic department store. Today, the company is a holistic high-performance wellness brand with numerous product lines and categories.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Inside Retail

JANUARY 4, 2024

As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? Today’s consumers are craving a truly unique shopping experience.

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Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

AUGUST 8, 2024

Heritage luxury department store Bloomingdale’s is staking a claim in the resale market by partnering with luxury resale platform Rebag. While more than 2,500 of these items will be for sale on Bloomingdales.com, the remaining goods will be featured (and for sale) in five Bloomingdale’s stores nationwide. .”

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Clienteling Jewelry Accessories Department Stores 278

Inside Retail

FEBRUARY 5, 2025

Like many legacy retailers, the Australian department store chain founded in 1838 faces the challenge of its updating backend systems to create a seamless experience for its customers. The app is just one of the ways David Jones aims to bridge the gap between online and in-store transactions.

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Department Stores Customer Experience Shopping ATS 130

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the department store CEO is taking the win as a sign of more growth to come. “We

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Department Stores Inventory Management Planning Returns 264

Inside Retail

SEPTEMBER 20, 2024

Myer’s executive chair Olivia Wirth gave her first full-year earnings report to investors on Friday since officially stepping into the top job at the department store chain on June 4. Here, she explains her plans to ramp up the retailer’s online presence and customer experience in greater detail. million members and 4.4

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Promotions Department Stores Customer Experience Returns 264

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

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Specialty Retailers Department Stores Fashion Shopping 263

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. and globally.

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Department Stores Wholesale Consumer Fashion 264

Retail Wire

JUNE 16, 2021

Neiman Marcus has said that it will invest $500 million to remodel stores, speed deliveries of online orders and acquire new technology focused on improving the shopping experience for its well-heeled customers.

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Customer Experience Department Stores Fashion Shopping 100

Retail TouchPoints

MARCH 7, 2022

With industries around the world showing interest in the metaverse, retail leaders are facing the exciting opportunity to follow suit and provide customers with the ease of online shopping without compromising the benefits of the physical experience.

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Department Stores Accessories Shopping Management 358

Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. Space and Atmosphere. Photo courtesy of: Shutterstock.

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