Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Current Saks.com CEO Marc Metrick will become Saks Global’s new CEO.

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Inside Retail

JULY 23, 2024

The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate department store behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. billion deal.

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Inside Retail

FEBRUARY 2, 2023

The biggest swing occurred in department store spending, which saw a 14.3 Especially in department stores, where the consumer appetite to spend appears to have fallen so dramatically between November and December? I think we’ll start to see a return to normality,” Mortimer told Inside Retail. “I

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Inside Retail

OCTOBER 12, 2021

Australian department store David Jones has become the latest retailer to sell pre-owned clothing following the announcement of its partnership with Sydney-based luxury reseller Blue Spinach last week. It also offers second-hand items in its London flagship store through a partnership with online resale platform Vestiaire Collective.

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Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I At Burberry he will report to Chair Murphy and the Board of Directors.

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Department Stores Fashion Returns Customer Experience 278

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the department store CEO is taking the win as a sign of more growth to come. “We

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Inside Retail

SEPTEMBER 20, 2024

Myer’s executive chair Olivia Wirth gave her first full-year earnings report to investors on Friday since officially stepping into the top job at the department store chain on June 4. Here, she explains her plans to ramp up the retailer’s online presence and customer experience in greater detail.

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Promotions Department Stores Customer Experience Returns 264

Retail TouchPoints

OCTOBER 12, 2021

The store window has always been prime real estate for brand storytelling, but this is especially true during the holiday season. That is why we plan to celebrate the creative professionals who master the art of window dressing once again with the design:retail Winning Windows awards program.

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Returns Specialty Retailers Department Stores Planning 182

Inside Retail

JUNE 2, 2021

Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transactional e-commerce site. “A Here are three key takeaways.

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Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. According to the survey, 35% of consumers will be most comfortable shopping at department stores following the pandemic, whereas only 16%.

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Returns Apparel Store Layout Specialty Retailers 306

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

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Inside Retail

FEBRUARY 5, 2025

Like many legacy retailers, the Australian department store chain founded in 1838 faces the challenge of its updating backend systems to create a seamless experience for its customers. The app is just one of the ways David Jones aims to bridge the gap between online and in-store transactions.

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Department Stores Customer Experience Shopping ATS 130

Inside Retail

JANUARY 4, 2024

Its unparalleled boost to customer experience, ability to automate tasks and drive better decision-making are key influencers in this rise. That search is effectively always learning and always trying to predict the right results, for the right customer, at the right time. appeared first on Inside Retail Australia.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Some of our investments have been acquisitions, digital partnerships and platform enhancements.

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Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

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Retail Gazette

OCTOBER 19, 2023

Fenwick has returned to profit, boosted by the sale of its New Bond Street store for £430m, Retail Week reports. The sale of the department store retailer’s 130-year old flagship last December enabled the business to report pre-tax profits of £57.1m last year, compared to a loss of £5.2m a year earlier.

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Returns Department Stores Customer Experience Planning 110

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

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Department Stores Planning ATS Returns 233

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. I think malls offering those amenities is very important.

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Retail TouchPoints

OCTOBER 6, 2022

The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear. YOY growth this holiday season, whereas department stores will only see a 0.3% It can be done in-store, it can be done by SMB retailers — but it does take some practice.”. “You

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Retail TouchPoints

NOVEMBER 6, 2023

Shoppers browsing on Nordstrom.com will be able to filter product results by same-day and next-day pickup availability, and select the Nordstrom, Nordstrom Local or Nordstrom Rack store where they would like to pick up their order. Cardmembers in select markets will have access to free two-day shipping.

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Shipping Department Stores Fulfillment Shopping 255

Retail TouchPoints

MARCH 7, 2022

We have fundamentally restructured our business to drive sustainable and profitable growth, while providing a strong return to shareholders. These omnichannel efforts will be backed up by the rollout of self-serve buy online, pick up in-store (BOPIS) to all stores this year, as well as continued testing of self-serve returns and check-out.

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Retail TouchPoints

MAY 5, 2021

As we continue making progress in the control of the virus, our collective hope for a return to ‘normal’ grows. As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers.

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Inside Retail

SEPTEMBER 27, 2021

We envisioned a label in which shoppers could ‘see’ what they were buying properly, rather than touring packets of folded linen in department stores. That’s where my decade of experience in the fashion design (industry) was put to good use, leading to an experimental design approach that borrows from the world of clothes.

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Fashion Department Stores Returns Shopping 246

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. ’ ” said Anderson.

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Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

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Payment Services Apparel Inventory Management Department Stores 263

Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. They should not think of live commerce as merely another way to meet customer expectations.

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Theatro

JANUARY 25, 2023

adults to share their experiences and views on the current state of in-store retail. Here are the results of our retail customer experience survey. Key Findings Americans prefer shopping in retail stores to shopping online, for reasons like being able to see and feel products before buying them. adults on Jan.

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Retail TouchPoints

JANUARY 4, 2021

This new ability mimics the experience of engaging with a physical object more closely than 2D pictures, and it has been suggested this could not only drive sales and conversions but cut down on returns.

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Merchant Services Department Stores Shopping Management 317

Retail TouchPoints

MARCH 3, 2023

As we look to 2023 and beyond, we believe our five growth vectors, which include our private brands reimagination, off-mall expansion, online marketplace, luxury brands acceleration and personalized offers and communication will further solidify our modern department store positioning.”

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Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” It’s been demonstrated many times, including at Siman Group , which operates 15 large department stores across Central America.

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Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

MARCH 1, 2024

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023. We also get end-to-end accountability in the supply chain.”

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Department Stores Wholesale Finance Apparel 274

Retail TouchPoints

APRIL 5, 2022

This category includes department stores, specialty and softline brands. According to the NRF , the total rate of returns in 2021 was just over 16% — up 6 percentage points from 2020 — and the online portion accounted for almost 21% , or about $218 billion. Fashion apparel. Digital Pure Play.

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Merchant Services Beauty and Health Returns Consumer 272

Inside Retail

JUNE 17, 2021

People from the retail industry would need to change their customer experience and make it more interesting [for their consumers].”. According to an Alibaba study, gamification is one of the best ways in building a good digital experience for consumers. The first ad told the story of a hare giving a present to his best friend.

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Payment Services Fashion Department Stores Consumer 211

Retail TouchPoints

FEBRUARY 10, 2023

In 1999, the company was acquired by Louis Vuitton Möet Hennessy , but perhaps its biggest brush with fame occurred in 1997 when Princess Diana made a surprise visit to the brand’s newly opened counter at the famed Harrod’s department store.

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Marketing Promotions Department Stores Returns 301

Retail Gazette

MARCH 13, 2025

The department store’s executive director Peter Ruis has previously joked “its been a bit Blur v Oasis in terms of M&S and us” – so do the Partnership’s latest results set the stage for this rivalry to ramp up?

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Department Stores Grocer Supermarket Fashion 68

Inside Retail

DECEMBER 13, 2021

But physical stores aren’t going away. More than half (52 per cent) of consumers in the US plan to make the majority of their department store purchases in shops this holiday season. Stores are still relevant and the best place for consumers to experience a brand. Deliver better customer experiences.

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Payment Services Returns Customer Experience Consumer 130

Retail TouchPoints

JUNE 1, 2022

In August 2021, as more shoppers were returning to brick-and-mortar retail, Ulta Beauty joined forces with Target to create a shop-in-shop experience within the big box retailer’s stores. “It’s also about determining where the shop-in-shop will be seen and where it will drive the most traffic.

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Shopping Location Jewelry Customer Experience 299