Customer Experience Customer Retention Target Market 
Hyken
AUGUST 8, 2022
Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. That said, you’ll enjoy this author’s version of how to WOW your customers. Here are my top five picks from last week.
I Vend
MARCH 14, 2022
According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing. They quote research that shows that ‘ businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates ’. How does omnichannel retailing create a strong brand?
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RETAIL MANAGEMENT SOFTWARE
FEBRUARY 10, 2022
ChainDrive point of sale solution allows you to pull up customers’ previous transactions, replicate their past orders, quickly find their delivery information, cash register notes, and more. For example, your sales associate won’t have to walk to the store entrance every time while a customer enquires about a product.
Storis
SEPTEMBER 16, 2024
Delivering personalized customer experiences is paramount to setting your brand apart. One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations.
Retail Next
SEPTEMBER 24, 2019
Market Research – Market research allows data collection using a market research platform to identify if your products are satisfying the needs of shoppers and customers. It involves targeting the right audience, asking them the right questions, gathering valuable insights and taking corrective measures.
Storis
DECEMBER 2, 2024
Strategies for Retailers to Capitalize on the Housing Market Rebound To effectively harness the anticipated surge in demand, furniture and appliance retailers should consider implementing the following strategies: Customer Experience Management (CXM) Systems : Capture data on your new audience in your CXM platform to nurture potential buyers.
I Vend
JULY 9, 2024
Customer engagement Customer engagement and experience is essential to business success in retail – in fact 81% of businesses say that it is a key competitive differentiator – because of the way that it drives customer retention and average spend and increased profits.
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