Retail TouchPoints

MAY 11, 2021

With that in mind, here are five essential KPIs you can use to measure how good your returns experience is, so that you can make sure you are improving customer retention and lifetime value. This is perhaps the most crucial test of your overall returns experience. Return Rate and Negative Reviews.

Customer Experience 221

Customer Experience Returns Customer Retention Shopping 221

Retail Focus

SEPTEMBER 17, 2024

In today’s competitive online retail market, customer retention is just as important as customer acquisition. By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business.

Customer Retention 130

Customer Retention Returns Shopping Promotions 130

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. This results in siloed communication and a disjointed customer experience. Not to mention a more cohesive journey across multiple channels helps create more engaging, personalized experiences. Customers also expect omnichannel experiences.

Customer Retention 328

Customer Retention Customer Experience Consumer Shopping 328

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Inside Retail

JULY 18, 2024

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. During the past year, Shopify has observed marked changes in consumer shopping behaviours, which are driving a shift for retailers.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. For Rebel Sport, a key focus this year will be improving and personalising the online experience using CRO. billion delivery performance will directly influence repeat purchases.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. Focus on customer retention.

Customer Retention 287

Customer Retention Customer Experience Advertising Consumer 287

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 262

Customer Retention Consumer Marketing Visual Merchandising 262

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Inside Retail

MARCH 19, 2024

“Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. A clear and seamless returns experience is critical. The ease of returns has become a basic expectation among consumers shopping online.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Returns Planning 290

Retail TouchPoints

JANUARY 3, 2024

This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Step back from the customer experience and look at queuing in purely operational terms.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Retail TouchPoints

APRIL 5, 2024

If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Additionally, while most retail shoppers might spend minutes to hours shopping, iGamers can be much more engaged, with that engagement continuing to grow.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Inside Retail

SEPTEMBER 30, 2024

Advanced technologies, such as AI and machine learning, enable brands to better understand consumer preferences and optimise their offerings for more personalised experiences, such as product recommendations. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Hyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Florida Butcher Shop Installs Vending Machine to Serve Customers 24/7 by Retail Customer Experience.

Customer Retention 132

Customer Retention Customer Experience Shopping 132

Retail TouchPoints

SEPTEMBER 21, 2021

The thought was, if you can get people shopping online on BFCM for some crazy deal, you can make them repeat customers. But now just about everyone who would shop online is shopping online already.”. Building Loyalty with Connected Consumer Experiences. Put Away the Crystal Ball, Retail’s Future is Clear.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Do I get upgraded or enhanced service [compared to] someone who shops with you just one or twice?”

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Inside Retail

DECEMBER 12, 2024

Exclusive offers: Offer returning customers early access to sales or loyalty points to reward their repeat business. Segmentation ensures that communications are relevant to each customer group, increasing the likelihood of engagement. Post-holiday is the perfect time to review customer feedback and identify areas for improvement.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 The brick-and-mortar store remains a crucial part of the shopping equation, even for online purchases. billion consumers worldwide.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Assistive customer service.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Hyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. That said, you’ll enjoy this author’s version of how to WOW your customers. Here are my top five picks from last week.

Customer Retention 20

Customer Retention Customer Experience Target Market Marketing 20

Retail TouchPoints

SEPTEMBER 19, 2022

Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. Customer interactions with frontline workers leave lasting impressions — positive or negative — and determine the customers’ likelihood to shop with a business again.

Marketing 246

Marketing Customer Retention Location Consumer 246

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail Focus

MAY 30, 2024

In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastructures to deliver exceptional cross-channel shopping experiences to customers.

Management 147

Management Customer Retention Fulfillment Customer Experience 147

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

AUGUST 15, 2022

Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Inflation and the threat of a recession are bringing discounts to the forefront. Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

MAY 5, 2022

In this climate, retail marketers need to adopt strategies beyond search and social, to achieve or improve true brand loyalty and customer retention. Brands need to be present on more channels than ever before and understand their customers deeply to ensure they deliver exceptional customer experiences. .

Customer Retention 147

Customer Retention Advertising Marketing Consumer 147

Inside Retail

MAY 29, 2024

“Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.” The average rate of customer retention in e-commerce is around 38 per cent. million from customer experience time savings.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

“Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.” The average rate of customer retention in e-commerce is around 38 per cent. million from customer experience time savings.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

365 Retail

JANUARY 23, 2025

Retail businesses have begun to see the benefits of gamification as well, taking inspiration from these gaming tactics to enhance customer experiences and create a stronger connection with their brands. These developments are sure to increase customer retention and satisfaction, ultimately driving sales and growth.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Customer Experience 52