Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Returns 246

Returns Fulfillment Shipping Checkout 246

Inside Retail

MAY 29, 2024

Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. People expect a good experience and you have to really stand out to be celebrated online. International insights.

Shipping 162

Shipping Customer Retention Customer Experience Consumer 162

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Inside Retail

FEBRUARY 28, 2022

When your shipping needs are complex, we make things simple. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Sustainable shipping and delivery options. Expert shipping services for clients of all sizes.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Inside Retail

DECEMBER 21, 2022

So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? With inventory availability being one of the top priorities for shoppers this holiday season, retailers must leverage their inventory management and customer experience tools to optimise their merchandise strategies.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

MAY 23, 2024

Unlike omnichannel strategies that expand selling channels and customer experiences, unified commerce integrates every part of the retail process into a single platform. This includes backend operations and customer-facing systems like POS, providing a seamless experience for both customers and businesses.

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Retail Customer Experience

DECEMBER 24, 2024

By focusing on customer retention through strategies like personalized communication, exclusive perks, free shipping, and referral programs, you can turn seasonal shoppers into loyal customers who keep coming back all year round.

Customer Retention 80

Customer Retention Shipping 80

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Outsourcing this critical function frees up valuable time and resources, enabling retailers to concentrate on sales and customer service.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

365 Retail

JANUARY 11, 2025

However, repacking is an essential customer experience touchpoint above the basics. Gains on this front enable businesses to concentrate on other aspects of importance for success in marketing, such as bringing their products to market and servicing customers, to name but two examples.

Inventory Management 52

Inventory Management Customer Retention Shipping Customer Experience 52

Inside Retail

SEPTEMBER 19, 2022

Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience. Answering customer service questions such as what your store hours are or what your return policy is.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Cisco Retail

FEBRUARY 18, 2022

Retailers are moving from managing individual shopping experiences to managing a customer experience spanning multiple shopping trips and channels. Attracting and Engaging Customers. Now, retailers are looking at returns and exchanges as opportunities to begin the next shopping experience as customers enter the store.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Improve Customer Experience. Increase Customer Retention Rate.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. My Comment: Brittany Hodak is one of the newer “stars” of the customer service and experience world.

Customer Retention 73

Customer Retention Customer Experience Shipping Returns 73

Rangeme

JULY 29, 2022

With supply chain disruptions making waves in even mainstream media, you might have thought consumers would loosen their expectations for fast and free shipping. According to consumers, promising fast shipping sells. Better Customer Retention. The promise of fast shipping entices shoppers to add more items to their cart.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail Minded

FEBRUARY 8, 2023

“A utomation frees up your human capital to do the work they do best, taking multiple small and or competing considerations into account, giving your customers a human touch in those times of high touch need, like a customer service issue or a high cost high consideration purchase decision.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Retail Minded

MARCH 31, 2021

If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . For online brands, these delivery mistakes will not win you any favor with customers – it will quickly erode their trust in your brand and you can count out any repeat business.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Independent Retailer

NOVEMBER 28, 2022

There are three areas where brands can tailor their customers’ experience to achieve this: Rewarding your best customers: Offering an extended return window or free returns to your VIP customers is a clear way to create a more profitable post-holiday return season because it continues to reinforce their loyalty to your brand.

Returns 98

Returns Customer Retention Wholesale Customer Experience 98

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience. Take care of employees and they stay.

Customer Experience 77

Customer Experience Shipping Planning Returns 77

A1 Retail

OCTOBER 13, 2022

Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. By diversifying shipping options, offering real-time customer alerts, and promoting hybrid shopping. Broadening delivery partnerships.

Drop-Shipping 52

Drop-Shipping Merchant Services Shipping Customer Retention 52

Hyken

FEBRUARY 13, 2023

This is where the customer finds out if their expectations meet reality or exceed them, or the stage where they find out that they are not getting what they thought they paid for. This is why a great onboarding experience is critical to customer retention. Customers know the difference.

Customer Retention 52

Customer Retention Shipping Marketing Customer Experience 52

Retail Minded

SEPTEMBER 30, 2023

It must address a specific pain point of your target audience, like package loss or theft, and offer an irresistible solution, like shipping protection. This could range from unparalleled quality, pioneering technology, or unparalleled customer service. The essence of a potent USP lies in its exclusivity and relevance.

Customer Retention 96

Customer Retention Consumer Marketing Shipping 96

Hyken

FEBRUARY 26, 2023

Each week, I read many customer service and customer experience articles from various resources. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company.

Customer Retention 40

Customer Retention Customer Experience Shipping Consumer 40

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

365 Retail

JUNE 5, 2024

When trying to figure out what are the right rewards for your customers, choose something that aligns with their regular purchasing habits – for instance, if you run a coffee business, it makes sense to provide signature drinks as a reward. The post Customer Loyalty Programs in Retail appeared first on Retail News and Events.

Customer Retention 52

Customer Retention Customer Experience Marketing Accounting 52