Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Step back from the customer experience and look at queuing in purely operational terms.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Inside Retail

SEPTEMBER 30, 2024

Advanced technologies, such as AI and machine learning, enable brands to better understand consumer preferences and optimise their offerings for more personalised experiences, such as product recommendations. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Returns Planning 290

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location. Was it a specific promotion, product, or referral?

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Automation helps ensure a seamless customer experience. Global ecommerce sales are projected to exceed $7 trillion by 2025.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This means that the majority of customers think that businesses do not listen to their needs and opinions.

Customer Experience 81

Customer Experience Customer Retention Promotions Consumer 81

Retail TouchPoints

APRIL 5, 2024

They have drilled down to uncover their customers’ (gamers’) personal preferences and trigger points to build highly personalized customer relationship marketing strategies centered around engagement. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns. It’s not enough to blast a generic ad to a massive email database anymore.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

APRIL 8, 2021

That’s why it’s important for brands to launch a referral program, and incentivize current customers to promote their brand within their network. Customers are the best marketers and promoters of your product. Naturally, they have actual experience with using your product so they are perceived as more trustworthy.

Promotions 207

Promotions Customer Retention Marketing Consumer 207

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

AUGUST 15, 2022

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention.

Marketing 246

Marketing Customer Retention Location Consumer 246

Inside Retail

MAY 29, 2024

“Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.” The average rate of customer retention in e-commerce is around 38 per cent. million from customer experience time savings.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

“Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.” The average rate of customer retention in e-commerce is around 38 per cent. million from customer experience time savings.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. In-store promotional strategies also are still important to keep in mind.

Consumer 304

Consumer Marketing Customer Retention Advertising 304

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Returns 246

Returns Fulfillment Shipping Checkout 246

Inside Retail

SEPTEMBER 19, 2022

Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience. Data is key. The role of SMS. Don’t over-use the channel.”.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

365 Retail

MARCH 25, 2025

Retailers can take inspiration from how casinos use omnichannel strategies to enhance customer engagement. Features like live chat support, real-time promotions, and personalised recommendations help build strong relationships with customers. More and more, shoppers want quick and easy transactions.

Payment Services 52

Payment Services Customer Retention Accounting Promotions 52

Inside Retail

JUNE 22, 2023

And while some retailers made staff redundant across their store networks and head offices, Mansfield observed that brands that did well during the GFC offered additional training, recruited staff let go by other brands, and doubled down on their customer service and customer experience offerings.

Consumer 246

Consumer Customer Retention Accessories Marketing 246

Cisco Retail

JULY 16, 2021

Retailers must also use these digital channels to create personalized shopping experiences that are unique to every customer with targeted, data-driven marketing campaigns. Using RCS Business Messaging to create interactive customer experiences. Retention & loyalty. Purchase & conversion.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

365 Retail

MARCH 25, 2025

Customer service helps businesses mitigate this risk and build better relationships with customers. Increasing Revenue Revenue growth remains a strong indicator of effective customer experience management. Poor customer service, on the other hand, can completely destroy a companys image.

Payment Services 52

Payment Services Customer Retention Customer Experience Advertising 52

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Research from iVend shows that non-monetary rewards can double customer retention compared to dollars and cents.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 52

Customer Experience Customer Retention Promotions Fulfillment 52

Hyken

SEPTEMBER 15, 2023

And this doesn´t just impact initial interactions but contributes to customer retention, too. To keep new and current customers engaged, no business should leave out one of the most important pieces of the customer experience puzzle: email marketing.

Customer Experience 54

Customer Experience Marketing Customer Retention Promotions 54

Hyken

MAY 13, 2024

Each week, I read many customer service and customer experience articles from various resources. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. They expect you to be there, to know their history as a customer, and to treat them with priority and respect. Ease of use.

Merchant Services 65

Merchant Services Customer Retention Customer Experience Advertising 65

365 Retail

FEBRUARY 9, 2025

Data analytics enables retailers to identify patterns, predict future purchasing decisions, and personalise interactions at every stage of the customer journey. However, failing to act on these insights means missing valuable opportunities to build stronger relationships and enhance long-term customer retention.

Customer Retention 52

Customer Retention Consumer Advertising Marketing 52

Retail Focus

AUGUST 8, 2023

Outsourcing website development to professionals ensures that your online store is visually appealing, functional, and optimized for a seamless user experience. This can lead to increased conversions and higher customer retention rates. This leads to improved inventory turnover and reduced instances of overstock or stockouts.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. You need to leverage real-time data and insights to promote intelligent marketing, sales, merchandising, supply chain optimization, and retail strategies. Improve Customer Experience.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. In order to provide the best customer service, a well-managed store needs the best tools available. It helps you to keep track of inventory and keep your customers informed.

Management 110

Management Inventory Management Customer Retention Returns 110

Retail Gazette

DECEMBER 8, 2023

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. Promotion and loyalty solution Talon.One has just released its latest report: Loyalty Strategies for 2024.

Customer Retention 113

Customer Retention Promotions Checkout Accounting 113

Wiser

SEPTEMBER 27, 2023

” This question provides a quick snapshot of customer sentiment and overall satisfaction. ” This question measures the Net Promoter Score (NPS), an important metric for customer loyalty. ” This question assesses the customer’s perception of product/service quality.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Retention 110

Customer Retention Management Promotions Clienteling 110