Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities. View the session on demand.

Point of Sale

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

Mobile point of sale is relatively new technology, but it is quickly becoming essential or retailers who want to remain competitive in an ever-increasing rapidly evolving retail environment. For starters, your sales staff won’t have to walk to the front of the store every time a customer asks about a product.

Point of Sale

CJ Retail Solutions

AUGUST 11, 2024

From first visual displays to the point of sale, brands need to guarantee consistent representation at every customer touchpoint. Through this integration, customers are given a consistent and memorable brand experience, which increases their trust & loyalty. The final touch is the point-of-sale.

Point of Sale

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

A complete point of sale system is one of your biggest assets in the retail industry. You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. Will your point of sale work across multiple platforms?

Point of Sale

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Instant Product Search.

Payment Services

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Research from iVend shows that non-monetary rewards can double customer retention compared to dollars and cents.

Customer Retention

I Vend

OCTOBER 6, 2022

A retail business without a point of sale system seems unthinkable. Retail technology drives growth, through enhanced customer experience and increased sales. Sell goods that are not in the store – using the mobile POS to find and order it from another store, saving what would otherwise have been a lost sale.

Inventory Management

I Vend

MARCH 14, 2023

Retailers have to find a way to make the shopping experience more human, engaging and personalised and many are turning to the smart use of retail technology, specifically mobile point of sale, or mPOS. Mobile POS allows store associates to get alongside customers as they are making their buying decisions.

Shopping

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. In order to provide the best customer service, a well-managed store needs the best tools available. It helps you to keep track of inventory and keep your customers informed.

Management

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services

I Vend

AUGUST 19, 2024

‘ It’s easier to love a brand when the brand loves you back’ – so says marketing guru, Seth Godin, and his pithy summary encapsulates why more and more retailers are focusing on customer appreciation strategies to grow revenue and profits in their business. Why is customer appreciation important?

Point of Sale

Retail Next

SEPTEMBER 24, 2019

Point of Sale Data Collection – Retail customer data collected at the point of sale is not only a perfect solution to inventory management but has other great benefits too that just shouldn’t be missed. Improve shopper experience by understanding tastes and preferences in product.

Point of Sale

I Vend

AUGUST 4, 2025

Over 72% of them see mPOS systems as essential for customer convenience and operational efficiency.1 1 This has led to mPOS software becoming the fastest growing segment in the overall point of sale market2 and is driving the projected doubling of mPOS transactions from US$12.5 trillion in 2025 to $24.5 trillion by 20303.

Payment Services

Storis

SEPTEMBER 17, 2024

At the heart of modern retail strategy lies the concept of unified commerce solutions—integrative systems that ensure a consistent and seamless customer journey across all channels. Today’s retail customers value experience and service. Creating Tech-Driven Experiences Gone are the days of mundane shopping trips.

Customer Retention

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

Managing inventory, processing sales efficiently, and providing a seamless customer experience are just a few critical tasks. A specialized Point of Sale (POS) system can be a game-changer for sporting goods retailers. Here are the must-have features: 1.

Sporting Goods

CJ Retail Solutions

AUGUST 17, 2024

All things considered, the use of technology in retail merchandising has improved how goods are presented and offered while also giving customers greater choice & control over their purchasing journey. Using Social Media to Engage with Customers.

Marketing

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed.

Merchant Services

Storis

APRIL 12, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services

Storis

APRIL 18, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services

Storis

APRIL 12, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed.

Merchant Services

Star Miconics

MARCH 29, 2024

Discover Star 1D/2D Scanners Beyond Point of Sale: The Expanding Role of Barcode Scanners Today’s barcode scanners have transcended their original use as mere checkout tools. Furthermore, they have become indispensable in inventory management, helping to identify sales trends and tracking items throughout the supply chain.

Payment Services

CJ Retail Solutions

DECEMBER 4, 2024

Key Takeaways Regular maintenance is crucial for retail success as it ensures that equipment and facilities are in optimal condition to support operations and customer experience. Cleanliness plays a significant role in shaping the customer experience, as it influences perceptions of the store and impacts customer satisfaction.

Inventory Management

I Vend

JULY 9, 2024

Customer engagement Customer engagement and experience is essential to business success in retail – in fact 81% of businesses say that it is a key competitive differentiator – because of the way that it drives customer retention and average spend and increased profits.

Inventory Management

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services