Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Maximizing Floor Space and Staffing Resources.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Automation helps ensure a seamless customer experience. Global ecommerce sales are projected to exceed $7 trillion by 2025.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. The End of Black Friday as we Know it: How to Plan for the Unplannable.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Inside Retail

SEPTEMBER 30, 2024

Advanced technologies, such as AI and machine learning, enable brands to better understand consumer preferences and optimise their offerings for more personalised experiences, such as product recommendations. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

APRIL 23, 2021

Implementing automation software leads to better planning in marketing and sales. Data collected through these platforms helps retailers analyze and plan their sales strategies better, leading to better lead conversion and customer service. Healthy and timely customer service is crucial to customer retention and business growth.

Customer Retention 285

Customer Retention Marketing Management Fulfillment 285

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. 17% of holiday gift sales this season will be resale,” said Garf.

Returns 246

Returns Fulfillment Shipping Checkout 246

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Inside Retail

MAY 5, 2022

In this climate, retail marketers need to adopt strategies beyond search and social, to achieve or improve true brand loyalty and customer retention. Brands need to be present on more channels than ever before and understand their customers deeply to ensure they deliver exceptional customer experiences. .

Customer Retention 147

Customer Retention Advertising Marketing Consumer 147

Retail TouchPoints

FEBRUARY 2, 2021

Integrating chatbots in a brand’s WhatsApp platform allows customers with simple inquiries to consult chatbots, freeing up agents’ time to handle complex requests, which can be fast-tracked thanks to their lighter workload. It’s not enough to blast a generic ad to a massive email database anymore.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. We also have other brands like Simply, Bare and SunChips that offer products with less sodium, real fruit and a great taste.

Consumer 304

Consumer Marketing Customer Retention Advertising 304

Inside Retail

FEBRUARY 8, 2022

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

Customer Retention 130

Customer Retention Customer Experience Consumer Shopping 130

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. greater than their investment.

Customer Retention 111

Customer Retention Planning Returns Customer Experience 111

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Cisco Retail

NOVEMBER 10, 2021

Accommodating customer needs. Improving the customer experience is also a key business priority noted in Figure 2. As midsize/small SPs struggle with customer churn and customer retention, devising strategies to improve customer service is radically important. Business and Operational Challenges.

Customer Experience 145

Customer Experience Customer Retention Marketing Accounting 145

Hyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones. (The

Customer Retention 86

Customer Retention Returns Customer Experience Marketing 86

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 52

Customer Experience Customer Retention Promotions Fulfillment 52

Retail Focus

AUGUST 8, 2023

Outsourcing website development to professionals ensures that your online store is visually appealing, functional, and optimized for a seamless user experience. This can lead to increased conversions and higher customer retention rates.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

Cisco Retail

FEBRUARY 18, 2022

Retailers are moving from managing individual shopping experiences to managing a customer experience spanning multiple shopping trips and channels. Attracting and Engaging Customers. While not everyone is always connected, retailers must plan their engagement strategies for everyone on the spectrum of connectivity.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Retention 55

Customer Retention Customer Experience Fulfillment Advertising 55

Inside Retail

OCTOBER 5, 2023

Customer experience Man hopes that the collaboration will boost customer retention and loyalty. He believes it will enable DFI to cater to a broader spectrum of customers; from those confined to their homes to individuals who value the convenience of home delivery.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Consumer 130

Retail Minded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. Unlike other businesses, an unprecedented influx of ecommerce during quarantining (and little time to prepare) forced Sonos to accelerate their plans.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Subscription-based loyalty programs can create a sense of exclusivity and commitment among customers, leading to greater loyalty. Retailers can leverage subscription loyalty programs to create a recurring revenue stream, boost customer retention and build long-term loyalty.

Customer Retention 110

Customer Retention Management Promotions Clienteling 110

Cisco Retail

JUNE 8, 2022

report, they say paying close attention to customers is a competitive advantage: customer-obsessed companies demonstrate 2.5 times better customer retention. The Customer Intelligence Trifecta. Customer-first in action. Customer-First in Action. times higher revenue growth and 2.2

Customer Retention 92

Customer Retention Customer Experience Consumer Planning 92

365 Retail

AUGUST 5, 2022

A solid business plan, idea, and funds help form the company’s foundation. Business leaders looking for ways to build customer loyalty and improve retention should keep reading. We will provide valuable tips that might be worth implementing to help make a positive difference in the company’s customer experience.

Customer Retention 110

Customer Retention Returns Fulfillment Customer Experience 110

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

ChainDrive point of sale solution allows you to pull up customers’ previous transactions, replicate their past orders, quickly find their delivery information, cash register notes, and more. For example, your sales associate won’t have to walk to the store entrance every time while a customer enquires about a product.

Point of Sale 98

Point of Sale Customer Retention Management Promotions 98

Inside Retail

AUGUST 3, 2022

“We can build an immersive experience for brands, curate different products in this space, and visitors can also have the opportunity to purchase them right there,” Eremyan told Inside Retail. We did it before the pandemic, and there was a boom in the experience economy then, so the timing was perfect,” said Eremyan.

Customer Retention 130

Customer Retention Customer Experience Promotions Consumer 130

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience. Take care of employees and they stay.

Customer Experience 77

Customer Experience Shipping Planning Returns 77

I Vend

MARCH 14, 2022

Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so. There’s a lot to play for, and strong branding can help ensure they come out on top.

Customer Retention 98

Customer Retention Department Stores Discount Store Target Market 98

Hyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. What Can Disneyland Teach Us about the Customer Journey? I’ll sum it up this way: Don’t plan your customers’ journey without knowing the customers’ journey. Here are my top five picks from last week.

Checkout 61

Checkout Customer Experience Customer Retention Accounting 61

Storis

SEPTEMBER 12, 2024

10 Innovative Ways Furniture and Appliance Retailers Can Drive Customer Retention Post-purchase customer experiences foster brand loyalty and drive repeat business. At STORIS, we believe the close of the first sale is just the start of a long-term customer relationship.

Customer Retention 52

Customer Retention Customer Experience Planning Management 52

V Count

MAY 5, 2021

Sales per employee Measuring sales per employee is a valuable metric to consider when planning your staff’s schedules and initiatives. This metric can be used when planning your store layout. Improve space planning & store layout. Organizing and holding events to attract customers. net sales/number of employees.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52