Retail Focus

SEPTEMBER 17, 2024

In today’s competitive online retail market, customer retention is just as important as customer acquisition. By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business.

Customer Retention 130

Customer Retention Returns Shopping Promotions 130

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. For Rebel Sport, a key focus this year will be improving and personalising the online experience using CRO. billion delivery performance will directly influence repeat purchases.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Fulfillment Customer Experience 147

Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Step back from the customer experience and look at queuing in purely operational terms.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 110

Management Inventory Management Customer Retention Returns 110

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. The more add-ons you offer from other vendors, the more complex managing subscriptions can become.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Hyken

MARCH 3, 2025

Top Takeaways Striving for zero complaints is about aiming to continuously improve and provide value for the customer. While it may not be entirely realistic to have zero complaints, the aspiration drives companies to proactively identify and manage issues before they become a point of friction for the customers.

Customer Retention 65

Customer Retention Management Returns Customer Experience 65

Inside Retail

SEPTEMBER 30, 2024

Advanced technologies, such as AI and machine learning, enable brands to better understand consumer preferences and optimise their offerings for more personalised experiences, such as product recommendations. Dynamic subscription-management tools allow consumers to adjust their delivery schedules and product selections easily​.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Retail TouchPoints

JANUARY 3, 2024

From here, retailers can identify trends that lead to repeat purchases and higher satisfaction, powering return processes that are both efficient and aligned with customer preferences. So why do customers delay returns? Operational aspects of returns are just as crucial.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

APRIL 5, 2024

Yakuel led the CRM industry in making a powerful fundamental shift in marketing by always starting with the customer instead of a campaign or product. Customer-led marketing has been proven to deliver brands an average increase of 33% in customer lifetime value.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This means that the majority of customers think that businesses do not listen to their needs and opinions.

Customer Experience 81

Customer Experience Customer Retention Promotions Consumer 81

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

SEPTEMBER 21, 2021

Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Building Loyalty with Connected Consumer Experiences. Put Away the Crystal Ball, Retail’s Future is Clear.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

APRIL 23, 2021

Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. The industry employs more people than any other sector in the U.S.

Customer Retention 285

Customer Retention Marketing Management Fulfillment 285

Inside Retail

JULY 31, 2024

Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable.

Customer Experience 147

Customer Experience Customer Retention Marketing Management 147

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention. Ready to Transform Your Retail Operations?

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. View the session on demand. View the session on demand.

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Inside Retail

DECEMBER 21, 2022

With inventory availability being one of the top priorities for shoppers this holiday season, retailers must leverage their inventory management and customer experience tools to optimise their merchandise strategies. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Hyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. That said, you’ll enjoy this author’s version of how to WOW your customers. Here are my top five picks from last week.

Customer Retention 20

Customer Retention Customer Experience Target Market Marketing 20

Retail TouchPoints

JULY 26, 2023

By leveraging integration, retailers can sync customer data, such as names, orders and addresses, in real time between ERP, 3PL, warehouse management and other fulfillment systems. Against the backdrop of ever-evolving options for services and products, many brands may feel customer loyalty is a thing of the past.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 246

Marketing Customer Retention Location Consumer 246

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

MAY 8, 2024

Because to maximize the dollars you spend on driving traffic to your website, you really need to deliver an experience that encourages your customers to stay, convert and, perhaps most importantly, come back again and again.

Merchant Services 277

Merchant Services Advertising Customer Experience Marketing 277

Retail TouchPoints

FEBRUARY 2, 2021

Beyond planned promotional outreach, retailers can also utilize WhatsApp to upsell products based on customers’ shopping preferences, providing an outlet for even the most granular customer retention strategies.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

DECEMBER 20, 2021

The Mavely management team will continue to operate its business as its own entity within Rhyz, Inc., Smith: It gives our customers the ability to quickly share products and earn loyalty points as their friends and family purchase products. In the case of Mavely, we saw both options [come to fruition] with an acquisition.

Social Commerce 264

Social Commerce Customer Retention Marketing Consumer 264

Hyken

DECEMBER 9, 2022

We explore these questions and offer some tips on how to improve your customer journey. . What do customers expect from contact centers? . In order to provide an excellent customer experience, it’s important that your customer journey is aligned with customer expectations. Reduced customer churn .

Customer Retention 105

Customer Retention Customer Experience Accounting Fulfillment 105

Retail TouchPoints

APRIL 8, 2021

Naturally, they have actual experience with using your product so they are perceived as more trustworthy. What is more, people are 5X more likely to recommend your product to their friends and family when they have a good customer experience. Incentivizing customers with referral program rewards (i.e.

Promotions 207

Promotions Customer Retention Marketing Consumer 207

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Optimize Inventory Management. Improve Customer Experience.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

365 Retail

JANUARY 11, 2025

However, repacking is an essential customer experience touchpoint above the basics. Gains on this front enable businesses to concentrate on other aspects of importance for success in marketing, such as bringing their products to market and servicing customers, to name but two examples.

Inventory Management 52

Inventory Management Customer Retention Shipping Customer Experience 52

Retail TouchPoints

JULY 21, 2022

CMOs need to align with their CEO and CTO to collaborate on goals and ensure there are processes and systems in place for the secure collection and management of this data. Want to learn how you can collect more first-party data and bolster your marketing strategies to drive customer retention and loyalty?

Marketing 279

Marketing Advertising Consumer Customer Retention 279

Hyken

AUGUST 24, 2021

Managing Customer Success. Preventing Customer Churn. Shep Hyken interviews Philipp Wolf, CEO of Custify , a company that helps SaaS businesses deliver great results for customers. They discuss how to utilize customer information and behavior to help ensure customer success. It is a philosophy.

Customer Retention 122

Customer Retention Customer Experience Management 122