Inside Retail

SEPTEMBER 19, 2022

Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience. To win in retail, you can’t just have a winning online store. Data is key.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Hyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. How Brands Can Optimize Their Customer Retention Strategy by The Drum (The Drum) How do brands play the loyalty long-game more effectively at a time when customer retention is more important than ever?

Customer Retention 12

Customer Retention Customer Experience Department Stores Management 12

I Vend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing.

Customer Retention 98

Customer Retention Department Stores Discount Store Target Market 98

Retail TouchPoints

JUNE 10, 2024

It took those years of being on the road in department stores and pop-up shops, asking ‘Why did you make this choice? The products’ place as a luxury purchase means that many customers are “only buying two bags a year as investment pieces,” which was good for customer retention but not as good for purchase frequency.

Jewelry 275

Jewelry Department Stores Customer Retention Fashion 275