Retail TouchPoints

NOVEMBER 5, 2024

Strategies to Improve Authentication Practices To improve authentication practices and encourage customers to adopt more secure login methods, consider the following strategies that balance security with user convenience and education. This can help mitigate the risk of breaches and improve customer retention.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. This is perhaps the most crucial test of your overall returns experience. In the long term, though, you’re probably losing that customer.

Customer Experience 221

Customer Experience Returns Customer Retention Shopping 221

Retail TouchPoints

JANUARY 23, 2025

The most successful customer service strategies will likely employ a hybrid approach that provides chatbot interactions for specific use cases such as: Simple, routine inquiries Basic information gathering/FAQs Initial triage of customer issues After-hours basic support Voice communication, on the other hand, will be prioritized for: Complex problem (..)

Customer Retention 274

Customer Retention Consumer Promotions Customer Experience 274

Retail TouchPoints

MARCH 12, 2025

Now, with the Federal Trade Commission’s recent finalization of the “Negative Option Rule,” businesses offering recurring billing face a pivotal moment that demands both operational changes and fresh thinking about customer retention.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail Focus

SEPTEMBER 17, 2024

In today’s competitive online retail market, customer retention is just as important as customer acquisition. By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business.

Customer Retention 130

Customer Retention Returns Shopping Promotions 130

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 299

Customer Retention Fulfillment Customer Experience Marketing 299

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. This results in siloed communication and a disjointed customer experience. Not to mention a more cohesive journey across multiple channels helps create more engaging, personalized experiences. The benefits of going omnichannel? Aberdeen Group ).

Customer Retention 328

Customer Retention Customer Experience Consumer Shopping 328

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Inside Retail

JULY 18, 2024

Unified commerce will be an irrefutable growth driver, empowering retailers to sell better across multiple channels, while offering the best customer experiences and gaining access to unified datasets for the strongest business decisions,” he continues. Online, we offer 8am-8pm customer support and seven-day social replies.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Retail Customer Experience

APRIL 23, 2024

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability to analyze extensive data, allowing retailers to deliver tailored products based on individual preferences and interactions.

Customer Experience 115

Customer Experience Customer Retention 115

Inside Retail

MAY 13, 2024

Amid significant shifts in shopper buying behaviours throughout last year and already this year, retailers are working hard to stay in front of existing customers and attract new ones. Economic uncertainty and customer purchasing habits are weighing heavily on marketing leaders’ minds. However, the acquisition is only half the story.

Marketing 287

Marketing Marketing Spend Customer Retention Advertising 287

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Payment Services 277

Payment Services Customer Experience Customer Retention Consumer 277

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Retail Focus

MARCH 25, 2025

For example, limited-time offers, flash sales, or bonus point events can prompt customers to act quickly, resulting in more frequent interactions with the brand and greater overall engagement. When a brand creates a loyal customer community, it often leads to organic growth through word-of-mouth marketing.

Payment Services 130

Payment Services Customer Retention Returns Customer Experience 130

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. For Rebel Sport, a key focus this year will be improving and personalising the online experience using CRO. billion delivery performance will directly influence repeat purchases.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

JANUARY 29, 2024

On the strategic side, 41% of retailers identified reacting more quickly to business and market changes as an important omnichannel objective, followed closely by the 40% that cited providing a seamless customer experience across all channels.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 276

Customer Retention Jewelry Fulfillment Outdoor 276

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 262

Customer Retention Consumer Marketing Visual Merchandising 262

Retail TouchPoints

FEBRUARY 7, 2024

Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience. Site crashes, lagging and glitching chip away at the online experience and disrupt what could have been a successful initiative. Focus on customer retention.

Customer Retention 287

Customer Retention Customer Experience Advertising Consumer 287

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Returns Planning 290

Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Maximizing Floor Space and Staffing Resources.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This means that the majority of customers think that businesses do not listen to their needs and opinions.

Customer Experience 81

Customer Experience Customer Retention Promotions Consumer 81

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Automation helps ensure a seamless customer experience. Global ecommerce sales are projected to exceed $7 trillion by 2025.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” A clear and seamless returns experience is critical.

Planning 290

Planning Shipping Returns Customer Retention 290

Hyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Florida Butcher Shop Installs Vending Machine to Serve Customers 24/7 by Retail Customer Experience.

Customer Retention 132

Customer Retention Customer Experience Shopping 132

Hyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Too many times we focus on being competitive with our competition, versus being competitive for the customer.

Customer Retention 134

Customer Retention Customer Experience Consumer ATS 134

Retail TouchPoints

JANUARY 3, 2024

Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities. Streamlined returns not only improve the customer experience, but also widen the customer base — attracting those who might have avoided online shopping due to complex return processes.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail Customer Experience

DECEMBER 22, 2023

This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due to cart abandonment.

Customer Retention 76

Customer Retention 76

Inside Retail

DECEMBER 12, 2024

Exclusive offers: Offer returning customers early access to sales or loyalty points to reward their repeat business. Segmentation ensures that communications are relevant to each customer group, increasing the likelihood of engagement. Post-holiday is the perfect time to review customer feedback and identify areas for improvement.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Hyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. That said, you’ll enjoy this author’s version of how to WOW your customers. Here are my top five picks from last week.

Customer Retention 20

Customer Retention Customer Experience Target Market Marketing 20

Hyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important?

Customer Retention 117

Customer Retention Business Communication Marketing Consumer 117

Hyken

MARCH 3, 2025

Customers with consistently positive experiences are more likely to share them with friends and family. Companies that focus on reducing complaints and enhancing the customer experience often see higher retention rates and increased revenue. Customer retention isn’t just about keeping one customer.

Customer Retention 65

Customer Retention Management Returns Customer Experience 65