Customer Experience Related Topics 
Retail TouchPoints
APRIL 22, 2024
In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.
Retail TouchPoints
MAY 23, 2024
Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping.
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Retail TouchPoints
OCTOBER 24, 2024
“With this collaboration, we are committed to Kroger’s initiatives to optimize associate time, reduce waste from overproduction and ultimately deliver a uniquely valuable customer experience,” said Julie Varga, VP and General Manager of Identification Solutions at Avery Dennison in a statement.
Retail TouchPoints
JANUARY 30, 2024
Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.
Speaker: Jennifer Wright and Nick Barron
Industry experts Jennifer Wright and Nick Barron will focus on elevating the experiences that customers demand - meeting them wherever they are, with personalized interactions that leave a lasting impression.
Inside Retail
JULY 28, 2024
Australian-founded health and wellness brand Kic has launched a Kic Concierge service which includes a hotline and quiz and optimises the customer experience journey and product offering with application programming interface (API) technology. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.
Retail TouchPoints
JANUARY 19, 2024
To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.
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Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. A composable commerce stack enables brands to take control of their omnichannel journeys, accelerating their ability to innovate customer experiences and commercial models.
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Explore how advanced search, content management, and payments integrations can give business users on Salesforce B2C Commerce greater control and agility, accelerate your digital roadmap, improve your site speed, and enhance your customer experiences. Modernizing your commerce experience doesn’t have to mean starting over.
Speaker: Jason Cottrell and Brian Walker
As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail. You'll learn to: Utilize tech enhancements for a flexible digital approach.
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Uncover gaps and strengthen your foundation for AI-driven efficiencies that streamline operations and elevate customer experiences. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point. Download the model, share it with your team, and take the first step toward impactful AI adoption today.
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As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. Orium's Data & AI Maturity Model offers a clear starting point.
Speaker: Becky Parisotto and John Vurdelja
Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for everyday products. Prepare your team to navigate seasonal peaks and meet specialized delivery expectations without missing a beat.
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Experts from Bloomreach and Orium will teach you how to build seamless journeys with highly personalized interactions—across in-store, email, web, and more—by leveraging data at crucial touchpoints to create a unified customer experience. Watch now!
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. But can retailers actually deliver? So what are the potential solutions?
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