Retail TouchPoints

OCTOBER 31, 2024

With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days. These are just a few examples of how retailers can use mobile wallets to elevate the customer experience and provide the convenience and rewards that high-value, loyal customers crave.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

JUNE 14, 2024

Providing shoppers with convenient services is critical to Kohl’s ongoing commitment to the customer experience,” said Gregg Barta, EVP of Supply Chain and Logistics at Kohl’s in a statement. After shoppers bring the item and code to any Kohl’s store, the consolidated returns are forwarded to Inmar for final destination dispositioning.

Returns 304

Returns Customer Experience Shopping ATS 304

Retail Wire

SEPTEMBER 23, 2024

White Castle has updated its Craver Nation rewards program and added more enhancements to its customer experience.

Customer Experience 278

Customer Experience 278

Retail TouchPoints

SEPTEMBER 27, 2024

Although Amazon has requested rights to sell Aerie merchandise, AEO has intentionally declined so Aerie can foster its own brand identity and customer experience,” the complaint states. The fitness brand created a “Dupe Swap” at its store in Los Angeles, turning a possible negative brand moment into an exciting customer experience.

Advertising 290

Advertising Customer Experience Finance Apparel 290

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience.

Jewelry 289

Jewelry Customer Experience Consumer Planning 289

Retail TouchPoints

SEPTEMBER 17, 2024

Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base. Technology advancements, a refreshed brand identity and a new marketing campaign showing how Stitch Fix solves common shopping complaints are being rolled out.

Merchant Services 290

Merchant Services Accessories Apparel Shipping 290

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. We’re staying true to what our Clients love – quality, simplicity and making sure every visit is a great experience.”

Kiosk 260

Kiosk Customer Experience Location Planning 260

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Inside Retail

SEPTEMBER 16, 2024

“We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.” ” The new KFC Oran Park has created 70 new jobs for the local area.

Customer Experience 299

Customer Experience Location ATS 299

Retail TouchPoints

AUGUST 5, 2024

Major retailers like Walmart have been experimenting with this brand of conversational commerce for years at this point with the hopes of transforming the customer experience. It’s also important to integrate chatbots across all your digital channels to provide a seamless and consistent customer experience.

Customer Experience 278

Customer Experience Shopping Management Promotions 278

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

AUGUST 13, 2024

Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks. These tasks require human judgment, empathy and creativity to navigate effectively, ensuring positive customer experiences and upholding ethical standards.

Markdowns 309

Markdowns Loss Prevention Customer Experience Inventory Management 309

Retail TouchPoints

OCTOBER 17, 2024

Elevating the Customer Support Experience Customer support in retail is as important as ever: Research found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.

Customer Experience 308

Customer Experience Shopping Marketing Promotions 308

Retail TouchPoints

JULY 12, 2024

On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations. However, delighting customers is possible by focusing on other aspects of delivery and how they tie into the overall customer experience.

Shipping 286

Shipping Customer Experience Consumer Returns 286

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 177

Fulfillment Drop-Shipping Customer Experience Promotions 177

Retail TouchPoints

NOVEMBER 29, 2024

Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

NOVEMBER 13, 2024

It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mapping the customer experience is essential to successful development. Intentional pathways create a holistic guest experience. Mercedes-Platz, Berlin.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

SEPTEMBER 3, 2024

Visual storytelling helps bring the brand mission and vision to life, but technology can unlock the effectiveness of human, physical experiences, according to Angela Gearhart, Executive Practice Director – Connected Customer Experience at AAG Consulting.

Customer Experience 275

Customer Experience Consumer Shopping Marketing 275

Retail TouchPoints

AUGUST 19, 2024

By implementing solutions that take the time and effort away from employees, workers can instead focus on high-value tasks that enable better customer experiences, explained Sara Del Fabbro, Deputy COO at Ingka Group at this summer’s Retail Innovation Conference & Expo.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 284

Shopping ATS Visual Merchandising Location 284

Inside Retail

JULY 31, 2024

Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. That’s where technology does play an important role,” Kontopoulos said.

Fast Fashion 279

Fast Fashion Customer Experience Fashion Fulfillment 279

Retail TouchPoints

AUGUST 16, 2024

As the company pointed out in its announcement, much of the pharmacy chain’s turnaround plan is focused on the front-of-store and omnichannel customer experience, where both Koller and Sudhakar will play a large part. Both executives will move into their new roles later this month.

Beauty and Health 289

Beauty and Health Customer Experience Planning Management 289

Retail TouchPoints

NOVEMBER 26, 2024

In today’s digital world, things change quickly – from brand messaging to new customer mailing addresses to promotional sales – and having a backend platform that can make changes once they appear everywhere is a solid advantage.

Consumer 290

Consumer Customer Experience Marketing Promotions 290

Retail TouchPoints

AUGUST 15, 2024

Ace Hardware will invest more than $1 billion in opening new stores and remodeling existing stores over the next five years, and Venhuizen indicated that the Elevate Acestore model will “be at the heart of this investment.”

Outdoor 316

Outdoor Customer Experience Shopping Consumer 316

Retail TouchPoints

OCTOBER 24, 2024

“PetSmart has a strong position with its broad assortment of pet products and service offerings, the Treats Rewards program that offers exceptional value for pet parents, and an omnichannel customer experience that allows pet parents to engage with the brand in the manner most convenient to them.”

Department Stores 259

Department Stores Outdoor Customer Experience Shopping 259

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 264

Payment Services ATS Customer Experience Boutique 264

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. The challenge, however, is dealing with too much of a good thing.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Inside Retail

AUGUST 19, 2024

His relentless dedication to quality, creativity, customer experience, and his visionary leadership has driven the company’s growth and established it as a leader in the stationery and lifestyle sectors,” said Forsyth. “Scott has decided it’s time for him to pursue new ventures.

Wholesale 272

Wholesale Customer Experience Management ATS 272