Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

Customer Experience 304

Customer Experience Consumer Shopping Marketing 304

Retail TouchPoints

FEBRUARY 7, 2025

These two realities are converging and inspiring manufacturers, wholesalers and mass marketplaces alike to modernize their tech stacks and implement more robust customer experiences that are more aligned with modern B2C behaviors. Want to learn more?

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Planning 285

Planning Customer Experience Markdowns Kiosk 285

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

OCTOBER 31, 2024

With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days. These are just a few examples of how retailers can use mobile wallets to elevate the customer experience and provide the convenience and rewards that high-value, loyal customers crave.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

DECEMBER 26, 2024

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. By making customers lives easier, grocers can make shopping feel like less of a chore.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

FEBRUARY 7, 2025

We chose Grocery TV because they share our commitment to the customer experience, said Joell Robinson, Senior Director at Giant Eagle in a statement. Giant Eagle will leverage the Grocery TV content management system to manage in-store messaging across different store zones.

Advertising 243

Advertising Supermarket Customer Experience Management 243

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. We’re staying true to what our Clients love – quality, simplicity and making sure every visit is a great experience.”

Kiosk 262

Kiosk Customer Experience Location Planning 262

Retail TouchPoints

JANUARY 10, 2025

REI also will continue to enhance both the online and in-store customer experience with investments in areas including personalization and visual merchandising. The retailer will now focus on core areas of its business as well as investing in tools to more effectively manage inventory.

Visual Merchandising 274

Visual Merchandising Outdoor Apparel Customer Experience 274

Retail TouchPoints

JANUARY 24, 2025

From the official arrival of agentic AI to RFID, supply chain efficiency and evolved payment experiences, new trends are emerging and converging to level up customer experiences. 40,000 members of the retail industry gathered in New York City to explore what’s new and what’s next.

Customer Experience 299

Customer Experience Marketing Management ATS 299

Retail TouchPoints

FEBRUARY 19, 2025

With experience working for brands like Apple and Starbucks , both of which have carved unique spaces in the realm of store design and experience strategy, Kondrat found that the best spaces had a sound operational foundation, and that these operations, teams and processes were standardized across all locations as the businesses grew.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

OCTOBER 17, 2024

Elevating the Customer Support Experience Customer support in retail is as important as ever: Research found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.

Customer Experience 308

Customer Experience Shopping Marketing Promotions 308

Retail TouchPoints

FEBRUARY 25, 2025

The initial phase of the rollout will focus on optimizing in-store operations and customer experience, followed by the implementation of loss prevention and supply chain solutions.

Loss Prevention 240

Loss Prevention Fast Fashion Marketing Store Operations 240

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

NOVEMBER 13, 2024

It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mapping the customer experience is essential to successful development. Intentional pathways create a holistic guest experience. Mercedes-Platz, Berlin.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

FEBRUARY 28, 2025

. “Her recent success as CEO of J.McLaughlin and her impactful tenure at Ralph Lauren speaks to her ability to build and scale businesses, enhance customer experience, and deliver shareholder value. ”

Apparel 221

Apparel Customer Experience Consumer ATS 221

Retail TouchPoints

FEBRUARY 6, 2025

Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience. Freedom Furnitures digital transformation is ongoing, and Mitchell said she values the contributions of the solution providers she works with: Coveo has been an excellent partner, she said.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty. Dev Nag is the CEO and Founder of QueryPal.

Customer Experience 147

Customer Experience Accounting Promotions Planning 147

Retail TouchPoints

JANUARY 30, 2025

The Driving Force of Customer Experience Much of this urgency comes from the pressing need to improve customer experience (CX): 79% of executives are investing heavily in technologies that elevate CX, which is the bare minimum in todays omnichannel world. Whether by carrot or stick, all signs point to upgrading.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Retail TouchPoints

MARCH 5, 2025

However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance. Cook has been with Davids Bridal for more than five years, starting as EVP and Chief Marketing Officer.

Finance 214

Finance Advertising Customer Experience Marketing 214

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Returns Fulfillment Shipping 320

Retail TouchPoints

JANUARY 23, 2025

Retailers need to embrace technologies like artificial intelligence to deliver a better customer experience and to optimize pricing to remain relevant and avoid ongoing closures. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

OCTOBER 24, 2024

“PetSmart has a strong position with its broad assortment of pet products and service offerings, the Treats Rewards program that offers exceptional value for pet parents, and an omnichannel customer experience that allows pet parents to engage with the brand in the manner most convenient to them.”

Department Stores 259

Department Stores Outdoor Customer Experience Shopping 259

Retail TouchPoints

NOVEMBER 29, 2024

Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Inside Retail

OCTOBER 24, 2024

Enhancing customer experience through automation Automation goes beyond operational efficiency – it elevates the customer experience. Pro Tip: ShipStation’s automation features, like order tagging and address validation, streamline operations and ensure precise inventory control, cutting down on fulfilment errors.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264