Retail TouchPoints

JANUARY 7, 2025

Also, adhere rigidly to the number of days post-purchase the consumer is given to make their return and avoid cash refunds wherever possible. Address this by conducting thorough inspections of returned items, even during peak store hours when thieves are more likely to try fraudulent activities.

Returns 278

Returns Fulfillment Management Finance 278

Retail TouchPoints

FEBRUARY 26, 2025

Following the bankruptcy of Quiksilver store operator Liberated Brands earlier this month, Quiksilver owner Authentic Brands Group has moved swiftly to ensure that Quiksilver-branded apparel is still available to consumers. and Canada.

Wholesale 268

Wholesale Apparel Store Operations Management 268

Inside Retail

MARCH 23, 2025

The merger, if completed, would not only make Couche-Tard a leading convenience-store operator within North America but also meaningfully enhance its presence in the Asian convenience-store market, Archana Rao, associate director at S&P Global Ratings, told Inside Retail.

Finance 263

Finance Store Operations Planning Management 263

Retail TouchPoints

JANUARY 9, 2025

The store serves not only as a place for product sales and services but as a base camp that should equip and inspire consumers for exploration, said Martina Cerletti, Retail Marketing Director for The North Face EMEA in an interview with Retail TouchPoints.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Vision AI is becoming more central to creating that retail experience consumers desire.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

JANUARY 23, 2025

Inflation and a growing preference among consumers to shop online to find the cheapest deals took a toll on brick-and-mortar retailers in 2024, said Deborah Weinswig, CEO of Coresight Research in a statement.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. This technology complements in-store experiences by allowing customers to quickly visualize variations not on display, such as different colors or sizes. The result?

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

FEBRUARY 19, 2025

Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences. Kondrat and Partner Libby Shani have developed a scalable four -step process that can help any brand develop a store operations strategy: 1.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I just ask that the consumers be patient with us. We’re consumers also; we get it. We do our best to make sure we provide for the consumer.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Inside Retail

APRIL 6, 2025

Once seen as a staple of urban retail, department stores in China are undergoing a transformative reinvention. With malls, e-commerce giants, and niche retailers vying for consumer attention, these legacy institutions must reimagine their purpose in an increasingly digital and experience-driven retail environment.

Department Stores 130

Department Stores Net Profit Store Operations Store Layout 130

Retail TouchPoints

FEBRUARY 4, 2025

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. Thats why our flagship program is in-store sales and education support.

Payment Services 214

Payment Services Consumer Store Operations Customer Experience 214

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. One area of focus will be content moderation.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Retail TouchPoints

JANUARY 9, 2025

A Robust Portfolio of Fashion Brands With a range of offerings including formal fashion from Brooks Brothers, casual apparel for younger consumers from Aropostale, outdoor apparel and gear from Eddie Bauer and everyday fashion for the whole family from JCPenney, Catalyst Brands will boast expansive reach across multiple market and customer segments.

Apparel 290

Apparel Inventory Management Outdoor Fashion 290

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 289

Accessories Fashion Apparel Consumer 289

Retail TouchPoints

FEBRUARY 10, 2025

To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg. This includes improved operational capabilities with the expansion of our distribution centers in the U.S.,

Planning 297

Planning Point of Sale Customer Experience Location 297

Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer ATS Location Apparel 264

Retail TouchPoints

MARCH 12, 2025

We now operate a total of 2,205 Ross Dress for Less and dds Discounts locations across 44 states, the District of Columbia and Guam, Lietz added. For FY 2024, which ended Feb. 1, 2025, Ross generated $21.1 billion in sales, a 3.7% increase over the $20.4 billion in FY2023 sales.

Location 273

Location Planning Marketing Consumer 273

Retail TouchPoints

FEBRUARY 20, 2025

Ulta Beauty has partnered with retail connectivity solution Lucky to make DTC beauty brands in-store inventory available to shoppers in real time, allowing customers to choose same-day pickup or delivery of makeup, skincare, haircare and fragrance products from Ulta Beautys 1,400+ stores when ordering directly on the brands websites.

Consumer 272

Consumer Shopping Marketing Store Operations 272

Inside Retail

APRIL 2, 2025

In 2023, T2 made the decision to close its northern hemisphere stores, now focusing its efforts on a more concentrated presence with 61 stores operating between Australia, New Zealand and Singapore. To visually see those ingredients is a really important part of the consumer journey.

Management 200

Management Beauty and Health Consumer Store Operations 200

Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. The retail vacancy rate was 4.1%

Department Stores 147

Department Stores Consumer Location Planning 147

Retail TouchPoints

NOVEMBER 26, 2024

We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

Consumer 277

Consumer Shopping Visual Merchandising Store Operations 277

Retail TouchPoints

FEBRUARY 5, 2025

The Nashville-based retailer, which operates across 10 states in the Midwest and Southeast, declared bankruptcy earlier this week and plans to shutter its store fleet by the end of February. The sale is being managed by Hilco Consumer Retail in a joint venture with Gordon Brothers and will include store fixtures and equipment.

Apparel 191

Apparel Consumer Planning Management 191

Retail TouchPoints

FEBRUARY 14, 2025

Its differentiated and elevated positioning within the market and its alignment with our strategic initiatives of expanding in international markets, accessories categories and direct-to-consumer channels make this a highly attractive and complementary addition to our portfolio.

Accessories 279

Accessories Department Stores Finance Fashion 279

Retail TouchPoints

DECEMBER 23, 2024

The decision to cease operations was made following exhaustive efforts by the Company to find a path forward that would allow continued operations in an immensely challenging environment driven by inflationary pressures on costs and consumer spending, among other factors, according to a company statement.

Wholesale 278

Wholesale ATS Consumer Store Operations 278

Retail TouchPoints

MARCH 17, 2025

Retailers are well aware that having too much inventory in the wrong store, or not enough in the right one, affects not just sell-through but labor costs and store operations. They dont listen to consumers or market signals; we find over and over again that they dont do this right.

Markdowns 216

Markdowns Inventory Management Marketing Consumer 216

Retail TouchPoints

APRIL 4, 2025

Finally, many retailers operate in a siloed manner. When inventory management, marketing, supply chain and in-store operations dont speak the same language and rely on separate data streams and objectives, theres a loss of agility. Disconnected teams mean fragmented decision-making.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

NOVEMBER 26, 2024

Abandoning DEI will have long-term consequences on business success — ultimately shirking fiduciary responsibility to employees, consumers and shareholders,” read the letter. The Founder and President of the National Black Farmers Association , John Boyd Jr.,

Marketing 278

Marketing Consumer Store Operations 278

Retail TouchPoints

JANUARY 6, 2025

The cashless convenience stores will have a community focus, supporting local partners and minority- and women-owned businesses by featuring their products and other healthy options for student consumers.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

DECEMBER 5, 2024

She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Co-founder Thomas Vellios will continue as Chairman of the Five Below board and work with the executive team to drive the retailers strategic priorities. Park has been CEO of Forever 21 since 2022.

Social Commerce 289

Social Commerce Fast Fashion Fashion Planning 289

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

FEBRUARY 17, 2025

Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. A multi-channel retailer and North Americas leader in womens apparel and lingerie with more than $1.75

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores. Coral Coast targeted First Nations consumers who received Centrelink payments.

Payment Services 297

Payment Services Target Market Store Operations Location 297

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253