Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

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Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Retail TouchPoints

FEBRUARY 23, 2023

Brands have long recognized the power of celebrities to influence the buying decisions of consumers. And these capabilities are available with little to no upfront investment in inventory and no obligation to manage the picking, packing and shipping of the products. But here’s where the playing field is being leveled.

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Inside Retail

JANUARY 8, 2025

Online shopping has made it easier than ever for consumers to purchase goods, and consequently, return them,” Nicholas Woodward, country manager of Pack and Send, told Inside Retail. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor.

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Inside Retail

SEPTEMBER 12, 2021

Online shopping habits have changed a lot in the last few years, with the acceleration caused by the Covid-19 crisis shifting the way consumers view the channel. Despite the changes, however, the vast majority of Australians still think of the act of shopping as going into a physical store: 77 per cent, in fact.

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Shopping Shipping Management Consumer 292

Retail TouchPoints

JANUARY 10, 2022

The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The consumers’ concern about health and safety is still there, just like it was a year ago,” said McCall. These consumer data points are a perfect indicator of this.”.

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Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

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Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Consumer Returns Checkout Shopping 288

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

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Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

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Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. To seize this massive opportunity, retailers must ensure smooth, scalable shopping experiences, and automation is the way forward. The key to thriving?

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Retail TouchPoints

DECEMBER 9, 2024

The way we shop is transforming, driven largely by millennials and Gen Z as they shift from active to passive shopping. Rather than actively seeking out products, younger consumers more frequently discover them through engaging, immersive content on social media platforms like TikTok and Instagram.

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Consumer Drop-Shipping Fulfillment Shipping 228

Retail TouchPoints

MAY 9, 2023

Amazon has debuted a new immersive shopping functionality called Amazon Anywhere that allows customers to discover and buy physical products from Amazon within virtual environments such as video games, augmented reality applications and mobile apps.

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Shopping Accessories Accounting Apparel 260

Retail Focus

JANUARY 8, 2025

New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives.

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Consumer Home Furnishings Drop-Shipping Beauty and Health 147

Inside Retail

AUGUST 14, 2024

Online shopping delivery lead times are getting longer – and getting more expensive – according to research from shipping software developer Shippit. The company’s State of Shipping Report found that the estimated delivery time has risen from two days in 2018 to 5.6 during the six-year period.

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Shipping Promotions Returns Consumer 278

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Live Shopping is Here to Stay. Though a relatively new channel for retailers in the U.S.,

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Consumer Shopping Shipping Accounting 247

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

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Shopping Checkout Consumer Visual Merchandising 268

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. Klarna’s new intelligent search tool compares thousands of websites to help consumers find the best price for any product and lists the results in an “orderly overview.”

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Merchant Services Shopping Drop-Shipping Consumer 255

Inside Retail

NOVEMBER 28, 2023

In-store shopping has rebounded post-pandemic. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores. However, post-pandemic physical shopping is a different beast to the olden days. However, post-pandemic physical shopping is a different beast to the olden days.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 249

Retail TouchPoints

SEPTEMBER 29, 2021

Shopping has been happening organically on TikTok for a while. This week, the social media platform introduced a sweeping set of new tools and advertising products — including product links , live shopping and even a full-service commerce solution — all aimed at expanding TikTok’s reach from culture and creation into commerce.

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Inside Retail

OCTOBER 2, 2023

We’ve all encountered those shopping centres that look and feel the same, no matter where you are in the world. But there are some visionary developments that seek to stretch the definition and model of traditional shopping centres – delivering environments that celebrate innovation, wellbeing , community and, critically, creativity.

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Retail TouchPoints

NOVEMBER 15, 2023

Rebag customers can now resell gently worn items on ThredUp to earn Rebag shopping credit, and ThredUp customers can now shop select Rebag inventory directly on Thredup.com. For items that sell on ThredUp, customers will receive Rebag credit that can be used online and in store. ” .

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Clienteling Marketing Accessories Jewelry 283

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. Whether it’s eating better, working out more, cleaning out their makeup bags or refreshing their home décor, consumers are motivated to reset.

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Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. RTP: How will Starboard be supporting these resort retail shops?

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Shipping Boutique Jewelry Apparel 238

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. You’re Losing Money on Every Order Due to High Shipping Costs.

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Shipping Fulfillment Inventory Management Customer Experience 307

Inside Retail

OCTOBER 21, 2024

Based on a survey of 754 respondents, the study highlights several key areas where consumer expectations are rapidly changing, from delivery preferences and sustainability to the integration of advanced technologies in the shopping experience. One of the standout findings is the frequency of online shopping.

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Shipping Consumer Shopping Customer Experience 246

Inside Retail

JUNE 4, 2024

As of July 16, a range of Glossier products will be available in 70 Mecca stores across Australia and New Zealand for the first time ever – allowing consumers to shade-match and swatch-test products before checkout.

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Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

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Shipping Wholesale Fulfillment Consumer 236

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ According to Freed, making a website accessible to people with disabilities should be a similar process to improving the user interface for all consumers.

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Shopping Checkout Accounting Shipping 313

Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. So which categories will they shop for this year? Here’s what our analysis revealed.

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Home Furnishings Shipping Outdoor Consumer 266

Retail TouchPoints

OCTOBER 12, 2023

These include a $10 monthly reward that can used for just about any purchase as well as 20% off CVS Health brand products, free one- to two-day shipping on online orders, free same- or next-day delivery on pharmacy orders and access to a 24/7 pharmacist helpline. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

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Consumer Beauty and Health Shipping ATS 238

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

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