Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

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Consumer Shopping Shipping Marketing 290

Retail TouchPoints

DECEMBER 9, 2024

Rather than actively seeking out products, younger consumers more frequently discover them through engaging, immersive content on social media platforms like TikTok and Instagram. How do you create experiences that spark consumer interest before they know they want (or need) your product?

Consumer 262

Consumer Drop-Shipping Fulfillment Shipping 262

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Consumer Shopping Shipping Returns 264

Retail TouchPoints

OCTOBER 21, 2024

” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’” Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

Consumer 264

Consumer Fashion Department Stores Marketing 264

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Consumer Returns Checkout Shopping 299

Retail TouchPoints

OCTOBER 12, 2023

These include a $10 monthly reward that can used for just about any purchase as well as 20% off CVS Health brand products, free one- to two-day shipping on online orders, free same- or next-day delivery on pharmacy orders and access to a 24/7 pharmacist helpline. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

Consumer 288

Consumer Beauty and Health Shipping Location 288

Inside Retail

AUGUST 14, 2024

Online shopping delivery lead times are getting longer – and getting more expensive – according to research from shipping software developer Shippit. The company’s State of Shipping Report found that the estimated delivery time has risen from two days in 2018 to 5.6 Concurrently, the cost of standard shipping grew from $9 to $10.26

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Shipping Promotions Returns Consumer 278

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer ATS Location Apparel 264

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. But the new registry program isn’t just limited to Babies ‘R’ Us inventory.

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ATS Shipping Checkout Accounting 278

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. Freight Frustration Customers are also feeling the shift in the economy.

Customer Retention 278

Customer Retention Returns Merchant Services Shipping 278

Inside Retail

OCTOBER 24, 2024

Why automation is non-negotiable Australian consumers expect fast deliveries, error-free orders, and seamless shopping journeys. Case study: Subo Products’ Black Friday win Subo, an Australian e-commerce retailer, struggled with shipping large volumes of orders until it turned to ShipStation’s automation tools in 2020. A forecast $69.7

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.” in an interview with Retail TouchPoints.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

FEBRUARY 8, 2024

FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon. “At Fulfilled by Misfits is an emerging B2B offering that expands on our mission by helping consumer brands rapidly achieve a level of efficiency, cost savings and scale that would otherwise be out of reach.”

Fulfillment 277

Fulfillment Marketing Shipping Consumer 277

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 264

Shipping Wholesale Fulfillment Consumer 264

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Over the past seven years, there has been a 71% increase in online searches for sustainable goods.

Drop-Shipping 334

Drop-Shipping Returns Supply Chain Management Shipping 334

Retail TouchPoints

OCTOBER 31, 2024

Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers. Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic.

Merchant Services 286

Merchant Services Shipping Fulfillment Management 286

Retail TouchPoints

NOVEMBER 15, 2023

Customers generate a prepaid shipping label from Rebag.Thredup.com, then fill any shippable box or bag with apparel, shoes and accessories from any brand and ship it to ThredUp for free. For items that sell on ThredUp, customers will receive Rebag credit that can be used online and in store. ” . ”

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Clienteling Marketing Accessories Jewelry 306

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

Shipping 299

Shipping Checkout Consumer ATS 299

Retail TouchPoints

JUNE 9, 2023

The DC is capable of shipping 76 million units annually and will employ approximately 550 people during peak periods. has launched operations at the largest of its 46 global distribution centers, a new 1.2 million-square-foot facility in Ontario, Calif. in a statement.

Fulfillment 278

Fulfillment Shipping Outdoor Consumer 278

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

Shipping 248

Shipping Jewelry Consumer Wholesale 248

Retail TouchPoints

AUGUST 29, 2024

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. billion global consumers on retail sites. and globally, according to the Salesforce Shopping Index , which analyzes data from more than 1.5

Consumer 278

Consumer Shipping Accounting Planning 278

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

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Point of Sale Returns Checkout Shipping 242

Retail TouchPoints

OCTOBER 24, 2024

The pandemic really accelerated all of these numerous platforms where people can create and share content, [so that now] a consumer can come in at any point in time and easily buy in that second,” said Kaisy O’Reilly, Chief Marketing Officer at Stuart Weitzman during the IAB Connected Commerce Summit.

Merchant Services 261

Merchant Services Payment Services Checkout Shipping 261

Retail TouchPoints

DECEMBER 7, 2023

Wish’s goal for what it’s calling its new logistics-as-a-service (LaaS) product is to help merchants that don’t sell on Wish tap into the infrastructure the company has built for its own marketplace, enabling efficient shipping from Chinese manufacturers to points around the world.

Merchant Services 277

Merchant Services Shipping Consumer Shopping 277

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 331

Fulfillment Shipping Inventory Management Management 331

Inside Retail

OCTOBER 21, 2024

Based on a survey of 754 respondents, the study highlights several key areas where consumer expectations are rapidly changing, from delivery preferences and sustainability to the integration of advanced technologies in the shopping experience. One of the standout findings is the frequency of online shopping.

Shipping 246

Shipping Consumer Shopping Customer Experience 246

Inside Retail

JUNE 4, 2024

As of July 16, a range of Glossier products will be available in 70 Mecca stores across Australia and New Zealand for the first time ever – allowing consumers to shade-match and swatch-test products before checkout.

Wholesale 278

Wholesale Checkout Shipping Consumer 278

Retail TouchPoints

JULY 12, 2024

On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations. Second is that most customers ( 73% ) will jump ship and switch brands after just a single bad experience.

Shipping 286

Shipping Customer Experience Consumer Returns 286

Retail TouchPoints

DECEMBER 19, 2022

The ThredUP RaaS platform allows brands to tap into its Clean Out program, which helps consumers clean out their closets for retailer credit. customers can print a prepaid shipping label from torrid.thredup.com, fill a shippable box with apparel, shoes and accessories from any brand and send it to ThredUP free of charge.

Accessories 305

Accessories Apparel Shipping Fashion 305

Inside Retail

JANUARY 17, 2024

The dispute has led to a two to eight week backlog in shipments and 48,000 shipping containers standing idle nationwide, according to the Australian Retailers Association (ARA). Zahra called for urgent resolution of the dispute, to prevent any further adverse impacts for importers, retailers and consumers.

Shipping 278

Shipping Consumer Management 278

Retail TouchPoints

MAY 1, 2024

“Today’s customers expect more from the private brands they purchase — they want affordable, quality products to elevate their overall food experience,” said Scott Morris, SVP, Private Brands, Food and Consumables at Walmart in a statement. The launch of Bettergoods delivers on that customer need in a meaningful way.”

Shipping 261

Shipping Consumer ATS Customer Experience 261

Retail TouchPoints

JULY 22, 2024

Ecommerce has undergone a remarkable transformation in recent years, and warehouses must consistently deliver a seamless, end-to-end consumer experience to remain competitive in this evolving market. If you’re experiencing ongoing increases in the number of shipped orders, that’s a positive sign.

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Fulfillment Management Shipping Supply Chain Management 277