Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Planning 311

Planning Consumer Shipping Shopping 311

Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., ACCESS Pop-Up center courtyard at night.

Shopping 267

Shopping Consumer Drop-Shipping Shipping 267

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 256

Consumer Shopping Shipping Marketing 256

Inside Retail

JANUARY 8, 2025

Online shopping has made it easier than ever for consumers to purchase goods, and consequently, return them,” Nicholas Woodward, country manager of Pack and Send, told Inside Retail. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor.

Returns 272

Returns Shipping Checkout Consumer 272

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Consumer 240

Consumer Shopping Shipping Returns 240

Retail Focus

JANUARY 8, 2025

Fewer orders, bigger baskets Although total orders were down by 15% compared to 2023, the higher AOV demonstrated consumers willingness to spend more strategically and free shipping thresholds, loyalty programmes, and bundle offers encouraged shoppers to increase basket sizes.

Consumer 147

Consumer Home Furnishings Drop-Shipping Beauty and Health 147

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 288

Consumer Returns Checkout Shopping 288

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 263

Returns Payment Services Shipping Fulfillment 263

Retail TouchPoints

DECEMBER 9, 2024

Rather than actively seeking out products, younger consumers more frequently discover them through engaging, immersive content on social media platforms like TikTok and Instagram. How do you create experiences that spark consumer interest before they know they want (or need) your product?

Consumer 228

Consumer Drop-Shipping Fulfillment Shipping 228

Inside Retail

AUGUST 14, 2024

Online shopping delivery lead times are getting longer – and getting more expensive – according to research from shipping software developer Shippit. The company’s State of Shipping Report found that the estimated delivery time has risen from two days in 2018 to 5.6 Concurrently, the cost of standard shipping grew from $9 to $10.26

Shipping 278

Shipping Promotions Returns Consumer 278

Retail TouchPoints

OCTOBER 21, 2024

” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’” Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

Consumer 221

Consumer Fashion Department Stores Marketing 221

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 241

Consumer ATS Location Apparel 241

Inside Retail

OCTOBER 24, 2024

Why automation is non-negotiable Australian consumers expect fast deliveries, error-free orders, and seamless shopping journeys. Case study: Subo Products’ Black Friday win Subo, an Australian e-commerce retailer, struggled with shipping large volumes of orders until it turned to ShipStation’s automation tools in 2020. A forecast $69.7

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

OCTOBER 12, 2023

These include a $10 monthly reward that can used for just about any purchase as well as 20% off CVS Health brand products, free one- to two-day shipping on online orders, free same- or next-day delivery on pharmacy orders and access to a 24/7 pharmacist helpline. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

Consumer 238

Consumer Beauty and Health Shipping ATS 238

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 311

Payment Services Shipping Fulfillment Finance 311

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

Customer Experience 242

Customer Experience Returns Shipping Consumer 242

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. But the new registry program isn’t just limited to Babies ‘R’ Us inventory.

ATS 238

ATS Shipping Checkout Accounting 238

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 303

Returns Drop-Shipping Merchant Services Shipping 303

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Over the past seven years, there has been a 71% increase in online searches for sustainable goods.

Drop-Shipping 310

Drop-Shipping Returns Supply Chain Management Shipping 310

Retail TouchPoints

AUGUST 3, 2021

Modular replacement parts are available, allowing consumers to repair broken items rather than simply tossing them away. Packaging is made from post-consumer paper, printed with vegetable-based inks and uncoated for 100% recyclability. for millennial and Gen Z consumers” with products people are “proud to use.”.

Consumer 333

Consumer Shipping Finance Planning 333

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.” in an interview with Retail TouchPoints.

Fulfillment 238

Fulfillment Shipping Supply Chain Management Consumer 238

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 236

Shipping Wholesale Fulfillment Consumer 236

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. Shaw: Its going to be very similar to what were doing on ships. We analyze every cruise line, ship and itinerary [in curating different assortments]. What will their memory be from there?

Shipping 238

Shipping Boutique Jewelry Apparel 238

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

Shipping 277

Shipping Checkout Consumer ATS 277

Retail TouchPoints

NOVEMBER 15, 2023

Customers generate a prepaid shipping label from Rebag.Thredup.com, then fill any shippable box or bag with apparel, shoes and accessories from any brand and ship it to ThredUp for free. For items that sell on ThredUp, customers will receive Rebag credit that can be used online and in store. ” . ”

Clienteling 283

Clienteling Marketing Accessories Jewelry 283

Inside Retail

OCTOBER 21, 2024

Based on a survey of 754 respondents, the study highlights several key areas where consumer expectations are rapidly changing, from delivery preferences and sustainability to the integration of advanced technologies in the shopping experience. One of the standout findings is the frequency of online shopping.

Shipping 246

Shipping Consumer Shopping Customer Experience 246

Inside Retail

JUNE 4, 2024

As of July 16, a range of Glossier products will be available in 70 Mecca stores across Australia and New Zealand for the first time ever – allowing consumers to shade-match and swatch-test products before checkout.

Wholesale 278

Wholesale Checkout Shipping Consumer 278

Retail TouchPoints

FEBRUARY 8, 2024

FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon. “At Fulfilled by Misfits is an emerging B2B offering that expands on our mission by helping consumer brands rapidly achieve a level of efficiency, cost savings and scale that would otherwise be out of reach.”

Fulfillment 229

Fulfillment Marketing Shipping Consumer 229

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. According to research from McKinsey, 71 per cent of consumers expect companies to deliver personalised interactions. Four key trends stand out as high-growth opportunities for online retailers.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

JANUARY 9, 2023

We had to ship out over 100,000 units, so it was kind of an unprecedented project in the industry just in the amount of the volume. In fact, getting the game ready to ship took nearly two years, and the company was sizing up the shipping challenges that have plagued the entire retail industry as it approached completion. “A

Fulfillment 56

Fulfillment Shipping Management Location 56

Retail TouchPoints

OCTOBER 31, 2024

Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers. Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We

Finance 240

Finance Accessories Shipping Planning 240

Retail TouchPoints

JUNE 9, 2023

The DC is capable of shipping 76 million units annually and will employ approximately 550 people during peak periods. has launched operations at the largest of its 46 global distribution centers, a new 1.2 million-square-foot facility in Ontario, Calif. in a statement.

Fulfillment 234

Fulfillment Shipping Outdoor Consumer 234

Retail TouchPoints

AUGUST 29, 2024

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. billion global consumers on retail sites. and globally, according to the Salesforce Shopping Index , which analyzes data from more than 1.5

Consumer 241

Consumer Shipping Accounting Planning 241

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? Checking inventory in a local store but not placing an order?

Fulfillment 227

Fulfillment Drop-Shipping Shipping Markdowns 227

Retail TouchPoints

APRIL 13, 2023

Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. For example, 16% of consumers purchased natural wine in 2021 and sparkling wines are also rising in popularity. Driving Direct-to-Consumer Wine Sales Many wine and spirits brands are capitalizing on a direct-to-consumer model.

Marketing 300

Marketing Shipping Consumer Advertising 300

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 290

Fulfillment Shipping Inventory Management Management 290