Retail TouchPoints

SEPTEMBER 25, 2023

Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more sustained attention. Retailers have to right-size consumer expectations. We’re now battle-tested.”

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

MARCH 30, 2023

The Private Label Manufacturers Association reported that sales of private label consumer packaged goods soared 11% last year to nearly $230 billion. Sales of store brand products often rise during periods of economic hardship, and it’s clear that double-digit inflation has spurred consumers to turn to cheaper alternatives to save money.

Consumer 256

Consumer Supply Chain Management Management Returns 256

Inside Retail

MARCH 17, 2025

Our customer expects things quicker, the process to be more seamless, the ability to do returns, and better advice all of which has a cost associated, Millar said. For David Ibanez, operations manager of Australian apparel retailer Showpo, the main driver in supply-chain management is all about reducing costs and making it more efficient.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

OCTOBER 28, 2022

CRM modules can also help you manage customer complaints and returns more efficiently as well as track the success of marketing campaigns, making sure future ones achieve even greater success. Trying to do so manually can be a very time-consuming and error-prone process. This is where business intelligence (BI) comes into play.

Supply Chain Management 278

Supply Chain Management Inventory Management Management Accounting 278

Inside Retail

AUGUST 25, 2021

As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm. Sporadic outbreaks aside, the supermarket industry was returning to something close to normality. Scope a project with us.

Consumer 147

Consumer Supply Chain Management Returns Supermarket 147

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Since supply chains consume resources on a large scale, they are also responsible for a disproportionately large share of the world’s carbon emissions.

Planning 246

Planning Drop-Shipping Supply Chain Management Returns 246

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Nowadays, the experience of browsing virtual re-creations of physical stores couldn’t be more important for consumers. If loyal consumers were becoming harder to retain, then COVID-19 has only made them more fickle.

Retail Trends 243

Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JULY 22, 2024

Ecommerce has undergone a remarkable transformation in recent years, and warehouses must consistently deliver a seamless, end-to-end consumer experience to remain competitive in this evolving market. Many WMS systems are designed for B2B operations, which typically manage large, recurring orders.

Fulfillment 277

Fulfillment Management Shipping Supply Chain Management 277

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. Unfortunately for retailers, fast fulfillment is rapidly moving from a differentiating “perk” to a consumer expectation. “On Until someone invents a Star Trek -style replicator (“Tea.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

M19 Retail

OCTOBER 11, 2024

Why Your Supply Chain Management System Depends on the Right Retail Inventory Management Software In today’s complex retail environment, managing a supply chain management system is no small feat.

Supply Chain Management 52

Supply Chain Management Inventory Management Management Markdowns 52

Retail TouchPoints

AUGUST 4, 2020

In the early weeks of the pandemic, consumers hoarded toilet paper in massive quantities. While manufacturers were able to quickly ramp up production, toilet paper simply could not move efficiently through supply chains to reach end consumers. The Flour Shortage: How Packaging Impacts Supply Chains.

Fulfillment 226

Fulfillment Supply Chain Management Space Planning Returns 226

Retail TouchPoints

SEPTEMBER 18, 2023

Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Inside Retail

MARCH 26, 2024

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. Returns aren’t great for consumers or vendors. Also, certain product categories are more complex to process when returned.

Returns 130

Returns Supply Chain Management Accessories Customer Experience 130

Retail Focus

SEPTEMBER 7, 2021

Sales peaks such as Black Friday and the growing trend of pre-Christmas discounts are defined by low prices, which has a huge impact on consumer demand. A fundamental starting point for peak-readiness is knowing that your existing supply chain management strategy is working properly. What is driving consumer returns?

Inventory Management 147

Inventory Management Supply Chain Management Shipping Planning 147

Retail Focus

NOVEMBER 3, 2023

By adopting the latest digital technologies, retailers can keep pace with the ever-evolving nature of consumer expectations. Consumer behaviors tend to move with the current times, hence opting for the new digital space. Efficiency Consumer behaviors show that they prefer conducting business with retailers simply.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Management 130

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Preparing for the rush. New customer expectations.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Wiser

DECEMBER 20, 2023

Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t. With this knowledge, brands and retailers can tailor their future strategies to align with consumer behavior and preferences. The appeal of online shopping is multifaceted.

Retail Trends 147

Retail Trends Promotions Supply Chain Management Consumer 147

Retail TouchPoints

APRIL 19, 2021

Whilst news of a trade deal came as a huge relief, consumer rights when shopping online have not come out unscathed at the hands of Brexit. Unsurprisingly, customers facing unexpected charges upon delivery are often refusing to accept deliveries of products, and this is causing 30% of orders to be returned , according to Statista data.

Fulfillment 165

Fulfillment Supply Chain Management Management Promotions 165

Inside Retail

JANUARY 30, 2024

Evri’s partners will gain valuable insights into the Chinese market, including consumer behaviour, marketing and pricing strategies, product selection advice, and online operational strategies tailored to the unique demands of the Chinese market.

Merchant Services 130

Merchant Services Inventory Turnover Inventory Management Supply Chain Management 130

365 Retail

JUNE 8, 2022

But with great gains come great returns. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. Here, we outline five fundamental approaches to building an efficient returns strategy to recoup at-risk revenue.

Returns 52

Returns Inventory Management Supply Chain Management Management 52

Inside Retail

NOVEMBER 28, 2022

Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce. While social commerce can provide greater reach and deeper engagement with customers, it also presents issues around supply-chain management. More sales means more returns .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Inside Retail

SEPTEMBER 16, 2022

Russel Creedy, group CEO, joined the business in 2001 as supply chain manager and served as GM for Pizza Hut in New Zealand. We were lucky in a way to find David already back in Australia, as Covid saw him return to Australia and his native Queensland… He brings real excitement and energy to our business.”.

Beauty and Health 130

Beauty and Health Supply Chain Management Management Returns 130

Independent Retailer

APRIL 20, 2021

It has changed the way consumers shop and interact with companies, which means retailers are stepping up their game to meet these rapid changes. They could offer a better deal or discount that draws consumers into the store or to their ecommerce site. Supply Chain Management. by Shannon Flynn.

Supply Chain Management 107

Supply Chain Management Advertising Point of Sale Customer Experience 107

Inside Retail

SEPTEMBER 14, 2023

Embracing WMS and capitalising on new advancements in big data, AI, and robotics can lead to transformative effects in supply chain management. This critical intervention for The Iconic is an example of digital innovation driving changes in the supply chain. Data underpins everything we do at The Iconic.

Fulfillment 130

Fulfillment Supply Chain Management Planning Management 130

365 Retail

OCTOBER 1, 2022

For the last decade, sustainability has been growing in the consumer consciousness; nearly 70% say it is important to buy from brands committed to sustainability. Research suggests that these high prices put consumers off sustainable options , so what do retailers do? An unhealthy cycle of returns . Empower balanced change.

Supply Chain Management 72

Supply Chain Management Returns Fast Fashion Consumer 72

Nvidia

JANUARY 24, 2022

And consumer pocketbooks and paychecks are getting squeezed by rising prices. The $9 trillion logistics industry is responding by investing in automation and using AI and big data to gain more insights throughout the supply chain. Leaning In. 26, at 2 p.m.

Supply Chain Management 113

Supply Chain Management Management Shipping Returns 113

Inside Retail

APRIL 25, 2023

Rather, it is in constant flux, with innovations shifting the way that industry players operate, and changing the way that consumers and traders interact with one-another. From a back-of-house perspective, AI and machine learning technology is also able to power supply chain management and easily detect fraud.

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Meanwhile, others are returning to a more traditional wholesale approach to increase their visibility in the eyes of consumers. Convenient fulfilment.

Consumer 59

Consumer Wholesale Supply Chain Management Fulfillment 59

I Vend

APRIL 2, 2025

Omnichannel Integration Your customers no longer differentiate between shopping online and in-store and often want to use a blend of channels within the one transaction such as ordering online and collecting in the store (click and collect), buying online and returning in the store (BORIS) or ordering in-store for home delivery.

Management 52

Management Payment Services Inventory Management Point of Sale 52

I Vend

SEPTEMBER 14, 2023

We’ve looked at the importance of a customer-centric approach, data-based decisions, omnichannel, supply chain management and your team. According to Forbes, 66% of consumers ‘expect companies to understand their unique needs and expectations’ and 52% ‘expect all offers to be personalised ** ’.

Payment Services 105

Payment Services Supply Chain Management Store Operations Point of Sale 105

Independent Retailer

AUGUST 1, 2022

According to the Adobe Digital Economy Index , consumers now spend an average of $6.7 Some analysts have predicted that it could take until mid-2024 for supply chains to return to relative normal, but that period of ‘normal’ could be short-lived since McKinsey reports that significant disruptions to manufacturing production now occur every 3.7

Inventory Management 96

Inventory Management Management Inventory Turnover Supply Chain Management 96

A1 Retail

SEPTEMBER 4, 2023

Part of Reconomy, a leading provider of tech-enabled solutions for the circular economy, Advanced Supply Chain (ASC) delivers a range of supply chain services for leading retailers and consumer brands.

Supply Chain Management 59

Supply Chain Management Fulfillment Inventory Management Returns 59

365 Retail

JULY 11, 2022

It will obviously bring you considerable returns on investment. . Supply chain management. . Consumers are now ready to pay more for sustainable goods. . Blockchain Enhance Consumer Trust. We have already talked about supply chain management and product authenticity. Setting trades.

Fashion 59

Fashion Supply Chain Management Finance Customer Experience 59

Wiser

JUNE 13, 2024

If your product isn’t easily found by consumers, it might as well not exist. The Domino Effect of Poor Visibility Imagine a scenario where a consumer needs a specific product, say a pair of running shoes. Studies show that the vast majority of consumers don’t look past the first page of search results.

Inventory Management 78

Inventory Management Supply Chain Management Advertising Promotions 78

RETAIL MANAGEMENT SOFTWARE

OCTOBER 8, 2024

As the holiday season approaches, retailers face the dual challenge of managing increased consumer demand while navigating potential disruptions in their supply chains. Supply Chain Challenges Retailers Face During the Holiday Season 1.

Supply Chain Management 52

Supply Chain Management Inventory Management Fulfillment Management 52