Retail TouchPoints

JANUARY 2, 2025

At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% This spending growth demonstrates the adaptability of both consumers and retailers and the overall strength of the economy. last year). in 2024 versus a 16.2%

Consumer 278

Consumer Returns Jewelry Promotions 278

Retail Focus

DECEMBER 3, 2024

Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.

Consumer 261

Consumer Retailing Pricing Returns Promotions 261

Inside Retail

FEBRUARY 25, 2025

“In Victoria, sales have not yet fully recovered, but availability and customer metrics are returning to pre-disruption levels with ongoing efforts to regain customers.” per cent amid strikes, changing consumer habits appeared first on Inside Retail Australia. ” New Zealand food sales inched 0.9 per cent to $3.08

Consumer 243

Consumer Net Profit Supermarket Wholesale 243

Inside Retail

FEBRUARY 3, 2025

Several retailers have been warned by Australia’s consumer watchdog over potentially misleading and problematic terms and conditions for product returns and warranties. The post ACCC calls out online retailers with problematic product return, warranty terms appeared first on Inside Retail Australia.

Returns 191

Returns Consumer 191

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 157

Returns Wholesale Management Shipping 157

Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5%

Returns 157

Returns Accounting Customer Experience Consumer 157

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns 157

Returns Supply Chain Management Customer Experience Finance 157

Retail TouchPoints

OCTOBER 21, 2024

Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.

Store Operations 261

Store Operations Returns Management Consumer 261

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. With the rise of ecommerce, direct-to-consumer (DTC) retailers are particularly vulnerable as their online-only presence provides fertile ground for fraudulent activities.

Returns 274

Returns Accounting Payment Services Location 274

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% As a result of this burgeoning problem, retailers have started to incorporate return fees.

Returns 273

Returns Fulfillment Inventory Management Apparel 273

Inside Retail

FEBRUARY 4, 2025

For the fiscal third quarter, the company forecasts continued volatility and low visibility amid challenges in its Asia travel retail business, soft consumer sentiment in China and Korea, and global geopolitical uncertainty. The Americas revenue fell 2 per cent to $1.22 billion, while Africa decreased 6 per cent to $1.49

Returns 162

Returns Promotions Consumer Management 162

Retail Wire

DECEMBER 26, 2023

Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.

Returns 297

Returns Consumer 297

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 316

Management Returns Fulfillment Shipping 316

Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. The Reliance-Shein partnership, while promising for business, brings environmental concerns to the forefront.

Returns 130

Returns Fast Fashion Fashion Consumer 130

Retail TouchPoints

JANUARY 17, 2025

Consumers came out to spend this holiday season and clearly underscored the solid growth in the U.S. While the shorter holiday shopping calendar likely influenced the continued trend of more online shopping, there was also a return to in-person shopping experiences and a focus on early buying, Kleinhenz added.

Home Furnishings 268

Home Furnishings Sporting Goods Accessories Consumer 268

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. By understanding and implementing these standards, cosmetic manufacturers and retailers can navigate compliance effectively and strengthen consumer trust.

Consumer 292

Consumer Accounting Management Returns 292

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services 232

Payment Services Returns Accounting Shipping 232

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel 273

Apparel Consumer Payment Services Promotions 273

Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Real-Time Shelf Monitoring Manual shelf checks are time-consuming and prone to errors.

Management 130

Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

MAY 24, 2024

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds.

Consumer 261

Consumer Payment Services Returns Accounting 261

Retail TouchPoints

NOVEMBER 22, 2024

While events like Black Friday and Cyber Monday are still expected to attract crowds and drive online traffic, competition for consumers’ carefully guarded share of wallet will be fiercer than ever. To maximize holiday sales, joining established external loyalty programs can be a strategic move for retailers.

Target Market 273

Target Market Marketing Marketing Spend Returns 273

Inside Retail

DECEMBER 2, 2024

million amid ongoing weak consumer sentiment due to cost of living pressures. “The business has strong fundamentals and is well positioned to benefit as consumer confidence returns,” said Xavier Simonet, Collins Food MD and CEO. KFC Australia’s revenue increased 2.7 per cent to $536.8 per cent to $142.1

Returns 264

Returns Consumer 264

Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. The holiday season brings a surge in shopping, both in-store and online.

Management 307

Management Returns Department Stores Merchandise Store 307

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

Returns 259

Returns Merchant Services Payment Services Fashion 259

Inside Retail

FEBRUARY 11, 2025

It all adds up to a nasty bite to the pocketbook of consumers everywhere who are looking to shower one of the worlds favourite romantic gifts on their loved ones. per cent, a return to more normal historical trends after a 5.6 Consumer confidence is weak and getting worse. per cent compared with the same month a year ago.

Consumer 130

Consumer Department Stores Specialty Store Apparel 130

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

FEBRUARY 24, 2025

During her tenure she made a concerted effort to refresh the brand with a focus on younger consumers and enhanced omnichannel capabilities. A co-branded fashion line and a new service to accept Shein returns at Forever 21 stores followed, but they evidently havent been enough to bolster the Forever 21 business.

Fast Fashion 274

Fast Fashion Fashion Brand Management Returns 274

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%

Returns 284

Returns Accounting Shopping ATS 284

Retail TouchPoints

SEPTEMBER 25, 2024

Because while they may feel they are communicating something weighty, it doesn’t mean consumers will hear it, let alone act. Additionally, consumers still have pandemic-related and sustainability concerns, ranging from reluctance to shop in crowded stores to environmental issues around the use of cardboard and plastic-heavy displays.

Consumer 260

Consumer Point of Sale Returns Marketing 260

Inside Retail

MARCH 2, 2025

Rising operational costs, increased global competition, and shifting consumer behaviours are among the contributing factors. Shein uses advanced data analytics to predict trends and manufacture new designs with speed, while Temu’s aggressive pricing strategies have captured cost-conscious consumers.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

FEBRUARY 14, 2025

Indeed, 30% of consumers said they buy from online marketplaces a few times a month, while another 20% buy from them a few times a week, according to Bizrate Insights. However, 70% of consumers prefer shopping with specialized marketplaces over their mass counterparts, according to Boston Consulting Group.

Fulfillment 210

Fulfillment Shipping Advertising Management 210

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 273

Payment Services Checkout Wholesale Consumer 273

Retail TouchPoints

NOVEMBER 13, 2024

The retailer is offering free returns on all Amazon Haul purchases over $3 within 15 days of delivery, and shoppers can drop off these returns at more than 8,000 drop-off locations, including Amazon Fresh, Whole Foods Market, UPS, Staples and Amazon Lockers.

Drop-Shipping 279

Drop-Shipping Checkout Shipping Returns 279

Retail TouchPoints

FEBRUARY 25, 2025

For retailers primarily targeting Gen Z and millennial consumers which now make up over 40% of the population applying gen AI in the research phase of the purchase journey is a good place to focus attention. Price has been a top driver for many consumers for decades.

Accessories 175

Accessories Promotions Returns Consumer 175

Retail TouchPoints

DECEMBER 27, 2024

The ease of online shopping is partly driven by flexible return policies. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit. Across generations, 24% of online clothing purchases are returned.

Returns 274

Returns Promotions Shopping Shipping 274

Inside Retail

DECEMBER 4, 2024

Another highlight is the return of the Fashion Forecourt, a fashion-centric social and hospitality destination located outside the Royal Exhibition Building on Museum Plaza. Now in its 29th year, the festival is run by a not-for-profit organisation with a consumer model and is open for everyone to attend.

Fashion 262

Fashion Returns Consumer Location 262