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Rethinking Retail Returns

Retail TouchPoints

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. of all purchased goods were returned to retailers. of all purchased goods were returned to retailers.

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

Geekplus robots are now in use at all three of Happy Returns’ Hubs. Image courtesy Happy Returns) Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor. Were inside one of the three Happy Returns Hubs across the U.S. The rate of goods returned in the U.S.

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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. The value of merchandise being fraudulently returned to retailers hit an all-time-high in 2024 at over $100 billion , up four-fold compared to just four years ago, according to industry sources.

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After the Christmas high comes the returns, here’s how to break the cycle

Inside Retail

Christmas and end-of-year sales are big business for retailers but they also drive enormous returns. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor. This helps lower material use and reduce space in delivery trucks, ultimately lowering emissions.”

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.

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How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns

Retail TouchPoints

Retailers might want to grimly add and product returns to that list of lifes inevitabilities. consumers returned $890 billion in merchandise in 2024, equaling 16.9% Charges for returns should be on an exception basis only. of all purchases.

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Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

Retail TouchPoints

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9%

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A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.