Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. Reshaping Holiday Shopping Behaviors QR codes adorn product tags, shelf displays and even staff badges, transforming every surface into an interactive touch point. The result?

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Inside Retail

NOVEMBER 25, 2024

Together we aim to strengthen our presence in the region offering consumers our world-renowned brands.” Rising demand The strategic alliance coincides with a substantial expansion of Southeast Asia’s watch and jewellery sector, attributed to the region’s enhanced consumer purchasing power and increased tourism activity.

Accessories 246

Accessories Point of Sale Marketing Consumer 246

Retail TouchPoints

SEPTEMBER 25, 2024

Because while they may feel they are communicating something weighty, it doesn’t mean consumers will hear it, let alone act. Additionally, consumers still have pandemic-related and sustainability concerns, ranging from reluctance to shop in crowded stores to environmental issues around the use of cardboard and plastic-heavy displays.

Consumer 263

Consumer Point of Sale Returns Marketing 263

Retail TouchPoints

DECEMBER 30, 2022

In the early days and now, criminals stole cardholder data from internet-connected point-of-sale (POS) systems to make their own fraudulent transactions. If a criminal wants to skim data from a consumer’s web browser they merely have to get the consumer’s browser to load and execute their own JavaScript.

Merchant Services 330

Merchant Services Payment Services Consumer Location 330

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. stores to cross every item off their lists.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. For instance, most consumers are willing to tip at restaurants for table service and food delivery.

Consumer 240

Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

DECEMBER 18, 2024

ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics.

Accounting 278

Accounting Point of Sale Consumer Planning 278

Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

DECEMBER 11, 2024

It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. consumers already are Prime members , so the customer base is large even if that ends up being the case. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Developing a feedback loop.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. Everyone wants to reduce complexity at the front end of stores, and ultimately the best way to do that would be to turn trolleys into a point of sale (POS). There are at least 15 smart trolley companies out there.

Consumer 289

Consumer Supermarket Beauty and Health Management 289

Retail TouchPoints

JANUARY 6, 2025

The cashless convenience stores will have a community focus, supporting local partners and minority- and women-owned businesses by featuring their products and other healthy options for student consumers.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. What this meant was that [as far as the consumer was concerned], it was OK to be in a store and not find something that was in the catalog. Thats not the case anymore.

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Consumers 1.

Merchant Services 294

Merchant Services Payment Services Point of Sale Consumer 294

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

FEBRUARY 19, 2025

Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences. A great experience, like a physical retail environment, can change someones day, she said in an interview with Retail TouchPoints. Olfactory storefront.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

JULY 8, 2022

Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Giving consumers a positive BNPL experience includes offering high approval rates, transparent terms and attractive rates. Empower Your Customers.

Merchant Services 277

Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

APRIL 1, 2025

This innovative store is a great example of how a personalized shopping experience can be across in-store and online touch points, making the shoppers life that much easier at the point of sale.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

FEBRUARY 9, 2022

Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions. Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring.

Payment Services 299

Payment Services Point of Sale Checkout Consumer 299

Retail TouchPoints

JUNE 8, 2020

In a pandemic, that turns point-of-sale terminals where people swipe or dip cards into “bus depots,” where virus particles can stop off and then catch a ride on new cards and new hands to keep spreading. How can consumers stay safe while using contactless payments?

Payment Services 226

Payment Services Consumer Point of Sale Promotions 226

Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. The new law, scheduled to take effect Jan. This straightforward approach is easy to follow and will help dramatically reduce plastic bag pollution.”

Point of Sale 262

Point of Sale Checkout Consumer ATS 262

Retail TouchPoints

OCTOBER 17, 2023

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. This will enable the creation and execution of innovative promotion types, along with unified promotional execution across all of our direct-to-consumer channels, enhancing customer engagement.”

Point of Sale 268

Point of Sale Promotions Checkout Consumer 268

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

Consumer 275

Consumer Inventory Management Point of Sale Location 275

Retail TouchPoints

FEBRUARY 17, 2025

As digital commerce expands and consumers increasingly demand same-day or next-day delivery options, implementing advanced solutions like voice picking technology can transform how retail distribution centers operate. billion in revenue built a new fulfillment center of more than 650,000 square feet to support its direct-to-consumer channel.

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

APRIL 11, 2025

For 2025 and beyond, the emphasis on change in strategy to ensure a healthy consumer base for UK retailers is, unsurprisingly, requiring retail leaders to invest more in digital retail than ever before. Retail sales, adjusted for the inclusion of Black Friday, fell by 0.3%

Payment Services 147

Payment Services Point of Sale Clienteling Customer Experience 147

Retail TouchPoints

APRIL 7, 2025

The appeal of 3DS for consumers is that it protects them by making it harder for bad actors to use their cards fraudulently. it may take pressure from retailers and consumers on the card issuers and payment service providers to make this happen. Consumers got accustomed to and comfortable with fingerprint and face-scan technology.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. When done correctly, a streamlined returns process not only fosters goodwill but also drives repeat sales.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

Point of Sale 298

Point of Sale Customer Experience Checkout Consumer 298

Retail TouchPoints

AUGUST 22, 2023

Associates will need to install the mobile Point of Sale App on their iPhones to use it. Giving consumers the ability to simply tap-and-go is very exciting,” said Max Neukirchen, Global Head of Payments and Commerce Solutions at J.P. Morgan Payments in a statement.

Merchant Services 246

Merchant Services Payment Services Point of Sale Checkout 246

Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. Traditionally, U.S.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Inside Retail

MAY 1, 2024

Positioned as a mass brand, Hairification was conceptualised to fill the gap in the market for efficacious hair growth products with grocery store accessibility and price point. Consumers are driving this shift by applying the same standards they have for their makeup, skincare, sunscreen and tanning products to hair care.

Beauty and Health 263

Beauty and Health Point of Sale Consumer Marketing 263

Retail TouchPoints

FEBRUARY 20, 2025

McIntosh took Retail TouchPoints behind the scenes of Instacarts evolution, from online delivery company to full-fledged technology partner helping to reshape one of consumers most fundamental shopping occasions and where its looking next. It’s very rare to find something with so much consumer pull.

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. As consumers, we are accustomed to instant results.

Fulfillment 311

Fulfillment Point of Sale Consumer Shopping 311