Retail TouchPoints

JUNE 7, 2021

The increase in social media usage, combined with a tandem increase in online purchasing, proved to be the push both consumers and brands needed to move into the burgeoning realm of social commerce. Trust Plays a Big Role in Consumers’ Willingness to Shop on Social. after Google, accounting for 25.2%

Payment Services 249

Payment Services Social Commerce Consumer Advertising 249

Retail TouchPoints

JULY 24, 2023

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on social media platforms — is big business. The partners surveyed 28,500 of this desirable consumer set from across the U.S., The partners surveyed 28,500 of this desirable consumer set from across the U.S.,

Social Commerce 246

Social Commerce Payment Services Consumer Shopping 246

Retail TouchPoints

MARCH 5, 2025

Target has ambitious plans to drive an additional $15 billion in sales growth by 2030. The retailer revealed these long-term plans along with financial results of its 2024 fiscal year, which ended Feb. Targets net sales decreased by 0.8% compared to the previous year, falling from $107.4 billion to $106.6 Comparable sales rose 0.1%

Planning 179

Planning Inventory Management Consumer Shopping 179

Retail TouchPoints

MARCH 11, 2025

Simultaneously, retail executives and practitioners ramp up their travel plans, venturing to major events like the NRF Big Show and Shoptalk, to generate buzz around their major plans and priorities. The volatile inflationary environment meant consumers spent more on household essentials and groceries.

Social Commerce 205

Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

SEPTEMBER 29, 2021

TikTok’s timing is spot on, according to Terri Zimmer, Director of Content Strategy at the agile marketing agency Scrum50 : “We have seen brands we work with treat TikTok as a nice-to-have in their plans and not a must-have because of the lack of ability to prove out an ROI,” she said in comments shared with Retail Touchpoints.

Social Commerce 317

Social Commerce Shopping Advertising Marketing 317

Inside Retail

FEBRUARY 4, 2025

Chinese consumers are now adjusting to a “new normal” in response to evolving market conditions, prompting businesses to rethink their strategies. The 2025 China Consumer Survey by AlixPartners reveals a significant shift in spending priorities, reflecting changing consumer behaviours and economic dynamics.

Consumer 130

Consumer Beauty and Health Social Commerce Outdoor 130

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. How will this ultimately impact marketers’ planning calendars, now that we’re past Halloween?

Marketing 278

Marketing Promotions Consumer Advertising 278

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. RECOMMENDED LISTENING: Riding the Social Commerce Wave. The new DTC model is the Community Economy plus Content-Driven Commerce,” Hamilton said.

Social Commerce 259

Social Commerce Consumer Marketing Advertising 259

Retail TouchPoints

OCTOBER 24, 2024

consumers after a UK launch in September 2023. TikTok Shop plans to expand its refurbished electronics assortment over the coming months to also include earphones, headphones, smart watches and more. TikTok Shop has expanded the refurbished electronics product category to U.S.

Shopping 259

Shopping Retailing Pricing Consumer Planning 259

Wiser

APRIL 3, 2023

This is social commerce. What Is Social Commerce? Social commerce, also referred to as social shopping, allows brands to sell their products direct-to-consumers through social media platforms. Why Is Social Commerce Important? And this plan has worked!

Social Commerce 167

Social Commerce Advertising Promotions Payment Services 167

Retail TouchPoints

MARCH 1, 2021

Brands and retailers often use reviews, ratings and other types of content to boost consumers’ confidence about a pending purchase. We know our members do a lot of research; they read reviews and look at what other consumers’ experiences are. Additionally, Sam’s Club monitors the queries consumers pose via its site’s Q&A feature.

Consumer 290

Consumer Social Commerce Promotions Planning 290

Inside Retail

AUGUST 20, 2024

Pureplay online furniture retailer Temple & Webster has an ambitious five-year growth plan, and TikTok could be the key to making it happen. To become a household name, Temple & Webster is focussing its social commerce efforts on Instagram while keeping an eye on the up-and-coming markets that TikTok could help it unlock.

Social Commerce 278

Social Commerce Accounting Marketing Shopping 278

Retail TouchPoints

JUNE 21, 2024

There’s no shortage of companies trying to crack the code of social commerce in the U.S. from the biggest social media platforms to small start-ups. Video commerce is the delivery of content. It ties together the best of affiliate, the best of influencer and the best of digital into social commerce.

Social Commerce 147

Social Commerce Merchant Services Shopping Fashion 147

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there. Supplier cybersecurity.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

APRIL 30, 2021

The solution provider plans to expand the app’s current offerings to help c-stores attract new customers by receiving offers funded by CPG companies and streamlining enrollment in retailers’ loyalty programs. This will enhance the experience and utility of the app for its millions of users.”.

Promotions 279

Promotions Planning Consumer Management 279

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. More and more, that means rethinking product development and expanding their sizing and assortment planning to represent a wider range of sizes and body shapes.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

Social Commerce 298

Social Commerce Shopping Planning Consumer 298

Retail TouchPoints

OCTOBER 21, 2024

Now, as the company’s 15th birthday nears, Hyman has unveiled her plans to “reinvigorate” the business heading into 2025 and beyond. ” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’”

Consumer 264

Consumer Fashion Department Stores Marketing 264

Retail TouchPoints

DECEMBER 21, 2020

The reseller, which first announced the plans in late September 2020, has not issued a target price range or the number of shares to be made available. As of February 2020, shoppers were expressing increased interest in second-hand clothing: at the time, used items took up 14% of consumers’ closet space, according to a Poshmark study.

Planning 279

Planning Fashion Consumer Social Commerce 279

Retail TouchPoints

OCTOBER 17, 2024

Qualified influencers will be able to create custom shoppable storefronts featuring Foot Locker products, and then link to that storefront from their social media accounts as well as tag specific products they mention.

Marketing 288

Marketing Accounting Location Fashion 288

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. Taking place January 15-16 from 10 a.m.

Consumer 289

Consumer Beauty and Health Returns Location 289

Retail TouchPoints

FEBRUARY 19, 2025

The advance of social commerce provided China with additional means to establish its leadership in digital commerce. Platforms like ByteDance’s Douyin and its counterpart for foreign markets, TikTok, integrate social experiences with shopping. Similar concerns led U.S.

Social Commerce 147

Social Commerce Promotions Consumer Marketing 147

Retail TouchPoints

NOVEMBER 4, 2024

James Weiss, Managing Director, Big Drop If the social media platform goes away, millions of passionate consumers — not to mention the brands that use the platform to connect with them — will be devastated. Retail TouchPoints: What makes TikTok such a powerful platform, both for consumers and marketers?

Advertising 298

Advertising Marketing Promotions Consumer 298

Independent Retailer

MARCH 29, 2022

The impact and growth of social media brands play a huge part in what we see on our newsfeeds — and with that, social commerce has flourished. Social apps that already allow for commerce include Instagram , Facebook , and Pinterest , but TikTok and Twitter are also experimenting with shopping features.

Social Commerce 98

Social Commerce Merchant Services Inventory Management Wholesale 98

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. Global social commerce sales are expected to skyrocket from $492 billion in 2021 to $1.2 If you don’t match pace now, you may never be able to catch up.

Customer Experience 317

Customer Experience Social Commerce Advertising Shopping 317

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. Retail brands quickly realised that it was no longer business as usual after the pandemic set in, and marketing plans, execution, creative, and channels had to be re-thought wholescale. This leaves the obvious question: how exactly has Covid-19 altered consumers?

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

SEPTEMBER 29, 2022

“AR’s ubiquity can be attributed to the fact that the vast majority of people have a cell phone in their pocket and are social media users. With this, brands have leveraged AR to give consumers a new way to connect with content, a new lens by which to see the world and ultimately, a new form of commerce.”.

Social Commerce 297

Social Commerce Consumer Shopping Returns 297

Retail TouchPoints

AUGUST 10, 2021

retailX also will go Inside the Mind of the Values-Driven Consumer in a session featuring Danny Alexander, Co-founder of Who Gives A Crap , and Lindsay McCormick, CEO of Bite. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug. Rethinking the Brick-and-Mortar Store.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JULY 12, 2021

Flipkart plans to use the new funding to make investments across people, technology, supply chain and infrastructure to address the requirements of the rapidly growing consumer base in India. A key focus area for the group is to help informal commerce segments leverage the power of technology.

Wholesale 309

Wholesale Social Commerce Fashion Consumer 309

Retail TouchPoints

AUGUST 3, 2022

All companies that receive investment from Prisma Ventures will also benefit from access to Ulta Beauty’s innovation team, consumer insights and in-market testing opportunities. “We We believe this fund presents opportunities for creative disruptors to further propel the industry forward,” said Prama Bhatt, CDO at Ulta Beauty in a statement.

Social Commerce 298

Social Commerce Accounting Marketing Planning 298

Inside Retail

FEBRUARY 20, 2025

The rise of the singles economy appears to be a long-term phenomenon, Damien Yeo, consumer and retail analyst at BMI told Inside Retail. The opportunity is in being in tune with how people will live they do and will live differently, so we should plan for the reality that singles will buy differently.

Social Commerce 130

Social Commerce Consumer Marketing Accounting 130

Retail TouchPoints

NOVEMBER 28, 2023

As marketers, we’re already sold on the performance advantages of RMNs: enormous sets of first-party consumer data, precise attribution and analysis, a future beyond third-party cookies. In one client example, it was discovered that consumers who saw a Streaming TV ad were over 2.5X

Social Commerce 273

Social Commerce Advertising Marketing Consumer 273

Retail TouchPoints

JUNE 2, 2022

Pinterest has signed a definitive agreement to acquire THE YES , an AI-powered platform that allows consumers to personalize their shopping feeds based on their brand, style and size preferences. With this acquisition, Pinterest is setting the stage for an expanded social commerce strategy and product offering.

Shopping 278

Shopping Social Commerce Checkout Fashion 278

Inside Retail

NOVEMBER 27, 2022

Today’s consumers demand omnichannel shopping, lightning-fast website performance, Google-like search options and meaningful brand experiences. In a nutshell, the stable, slow-moving era of desktop-only e-commerce is gone. Imagine a scenario of adding modern touchpoints to commerce journeys, such as social commerce apps.

Social Commerce 246

Social Commerce Management Shopping Consumer 246

Retail TouchPoints

JUNE 17, 2022

Both Pinterest and Healey are pushing the boundaries of social commerce in their own ways — Healey is working to catch up to consumers in an industry that has been slow off the starting line when it comes to ecommerce. The Convergence of Car Sales and Social Commerce. Not Your Father’s Auto Sales.

Merchant Services 299

Merchant Services Social Commerce Advertising Payment Services 299

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. At the same time, they will build out more robust retention toolkits that represent the diverse behaviors of consumers. Prediction 2: Diversification of fulfillment services will be key to omnichannel success.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278