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The INFORM Act Curbs Online Fraud, Poses Business and Tech Challenges

Retail TouchPoints

The INFORM (Integrity, Notification, and Fairness in Online Retail Marketplaces) Consumers Act, which went into effect in late June 2023, marks a significant step forward in curbing online fraud by third-party sellers and organized theft from retail stores. But compliance can be complicated. And the INFORM Act is no exception.

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The Rise of Micro Markets in Airports

Retail TouchPoints

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural.

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How 5G Will Power a New Retail Experience

Retail TouchPoints

And the efficiency gains 5G supports will help improve operating margins. The supercharged network will support a range of use cases that improve the efficiency of operations and deliver seamless experiences for shoppers. No longer will consumers need to visit a home goods store when they are revamping their living room.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. Meanwhile, 34% of millennial and Gen Z consumers are interested in livestream shopping.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Tractor Supply Co. , You get the drift.

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Retail’s use of facial recognition raises red flags for consumers

Inside Retail

The more a business knows about what its customer needs, does, and expects of them, the better its services can be tailored to give them what they want. The software is used to gather evidence on repeat offenders, and is largely used to prevent theft and shrinkage. In the world of modern retail, it’s clear that customer data is king.

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The Rise of Smart Stores: How IoT is Revolutionizing the Retail Experience

365 Retail

With its network of linked devices, IoT is not only improving retail operations but also altering the customer experience in ways unthinkable a few years ago. IoT in the context of retail refers to a broad spectrum of uses from smart shelves and linked payment systems to tailored consumer interactions and predictive analytics.