Retail TouchPoints

FEBRUARY 6, 2025

They extend to things like livestreams, shoppable content and payment links within Instagram Reels, stories, TikTok videos or Pinterest Pins. Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

MARCH 12, 2025

The approach businesses use to build lasting customer relationships through recurring services has undergone a fundamental change over the past decade. As a leader at a platform that processes billions in recurring revenue transactions, Ive observed firsthand how successful businesses balance growth with customer-first practices.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail Focus

MARCH 7, 2025

The adoption of cryptocurrencies has expanded beyond investment and trading, with businesses worldwide integrating crypto payment gateways into their operations. A crypto payment gateway allows merchants to accept cryptocurrency payments from customers, offering an alternative to traditional fiat transactions.

Payment Services 130

Payment Services Merchant Services Accounting Finance 130

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail Focus

MARCH 21, 2025

The growing adoption of blockchain technology has created new opportunities for businesses looking to integrate digital assets into their operations. What is CaaS in Crypto and What Companies May Need This Service? These services typically include crypto payment gateways, digital wallets, and blockchain-based financial tools.

Payment Services 130

Payment Services Accounting Customer Experience Management 130

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

Payment Services 173

Payment Services Merchant Services Consumer Checkout 173

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Consistency in Branding and Messaging Omnichannel service extends beyond technology.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

DECEMBER 30, 2022

Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

Merchant Services 330

Merchant Services Payment Services Consumer Location 330

Inside Retail

APRIL 30, 2025

Over the past decade, smartphones have become the centrepiece of a global transformation of consumer payments, including in Australia and New Zealand. Rapid advances in technology answered that call, and today, thanks to new user experience and payment capabilities, the mobile is the command centre for shopping.

Payment Services 130

Payment Services Consumer Fulfillment Shipping 130

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

MAY 11, 2025

A new survey by financial platform Money has shown that Australians still want the option to use cash despite the growing popularity of digital payments. An additional 14 per cent want essential services such as supermarkets and pharmacies to continue offering the option. Some small businesses will be exempt.

Payment Services 130

Payment Services Consumer Finance Supermarket 130

Retail Focus

MARCH 20, 2025

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

Payment Services 130

Payment Services Checkout Clienteling Finance 130

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Passkeys, another passwordless authentication method, leverage biometrics or a PIN to let consumers confirm a purchase with just a tap or a quick selfie.   times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

JUNE 7, 2022

The service, called Apple Pay Later , will let users split any Apple Pay purchase into four equal payments, spread over six weeks, with zero interest and no fees. However, an increase in missed payments and skyrocketing interest rates are putting a damper on consumer and investor enthusiasm.

Payment Services 329

Payment Services Consumer Marketing ATS 329

Retail TouchPoints

MAY 14, 2025

From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Mitigating those risks is important but food safety might be the most important of all.

Payment Services 147

Payment Services Point of Sale Loss Prevention Finance 147

Inside Retail

OCTOBER 21, 2024

Artificial Intelligence (AI) is being increasingly used to simplify, automate and optimise backend systems and processes across the retail sector. In one successful example, a major consumer goods company used AI to predict future store and online sales. The result is better efficiency, speed, accuracy, and cost savings.

Payment Services 130

Payment Services Consumer Shopping 130

Inside Retail

APRIL 3, 2025

Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail. This is what consumers crave.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.” more compared to their previous buying levels.

Merchant Services 275

Merchant Services Payment Services Checkout Finance 275

Retail TouchPoints

FEBRUARY 7, 2025

But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. In fact, more than three-quarters of B2B companies claim their buyers expect a digitized sales process, according to Deloitte Digital research.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there. Site security is also a concern.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Inside Retail

JANUARY 9, 2025

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. But does it also change our spending habits?

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Inside Retail

APRIL 23, 2025

Retail CFOs operate in an environment of constant pressure with increasingly complex supply chains, evolving regulatory demands, rising consumer expectations, and razor-thin margins. Retail businesses generate vast volumes of data across sales, payments, suppliers, inventory, and customer interactions.

Payment Services 147

Payment Services Finance Accounting Management 147

Inside Retail

NOVEMBER 27, 2024

The Australian Competition and Consumer Commission (ACCC) launched the legal action in the Federal Court against Webjet for displaying “flights from $X” statements but omitting its compulsory service fee and booking price guarantee fee in the advertised prices between November 2018 and November 2023. .

Payment Services 264

Payment Services Advertising Consumer Marketing 264

Inside Retail

JULY 4, 2023

As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option. There are a number of businesses across Australia already accepting cryptocurrency payments. Mitigating the volatility of cryptocurrencies can be a barrier for retailers as a payment option.

Payment Services 264

Payment Services Merchant Services Point of Sale Finance 264

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. This not only expedites processing for legitimate customers but also more accurately flags fraudulent charges.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

SEPTEMBER 26, 2023

Mercedes-Benz owners in Germany can now start the fueling process directly from their vehicle and pay digitally by fingerprint with a new native in-car payment service, developed in partnership with Mastercard. We are pioneers in native in-car payment and are already working on the integration of further services.”

Payment Services 264

Payment Services ATS Checkout Customer Experience 264

Retail TouchPoints

JULY 8, 2024

Citing “extremely low volumes” of customers using personal checks, Target will stop accepting checks for in-store payments on July 15, 2024, as reported in the Minneapolis Star-Tribune and confirmed by Target. According to the Federal Reserve , the number of payments made by check has been declining, dropping 7.2% billion that year.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 279

Merchant Services Payment Services Checkout Consumer 279

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

APRIL 11, 2025

For 2025 and beyond, the emphasis on change in strategy to ensure a healthy consumer base for UK retailers is, unsurprisingly, requiring retail leaders to invest more in digital retail than ever before. Retail sales, adjusted for the inclusion of Black Friday, fell by 0.3% Retail sales, adjusted for the inclusion of Black Friday, fell by 0.3%

Payment Services 237

Payment Services Point of Sale Clienteling Customer Experience 237

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

OCTOBER 30, 2023

One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. As evidenced by the data showing U.S.

Merchant Services 294

Merchant Services Payment Services Point of Sale Consumer 294

Inside Retail

OCTOBER 27, 2024

billion merger in early November, but in the meantime, Chemist Warehouse is rolling out a new payment system, expanding internationally and creating new marketing partnerships. Changing the payment game Chemist Warehouse announced that it is introducing a QR code payments system to both its online marketplace and 600 stores nationwide.

Merchant Services 243

Merchant Services Payment Services Marketing Shopping 243

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

Payment Services 277

Payment Services Consumer Management Point of Sale 277