Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. The auction-based website is now available to consumers in Arizona.

Returns 272

Returns Sporting Goods Accessories Consumer 272

Retail TouchPoints

NOVEMBER 18, 2024

Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well. Ex: outdoor furniture fetches higher pricing in a shallow SKU listing.

Returns 144

Returns Payment Services Target Market Apparel 144

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 213

Point of Sale Returns Checkout Shipping 213

Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. 134% more likely to anticipate making a garden or outdoor purchase.

Home Furnishings 266

Home Furnishings Shipping Outdoor Consumer 266

Retail TouchPoints

JULY 28, 2021

The disruption caused by COVID-19 has led to a re-appreciation of relatively compact, walkable neighborhoods, with a mix of uses and opportunities to interact with people outdoors. People were already shopping online and ordering food for delivery, but it has become evident that consumer preferences have changed permanently.

Fulfillment 293

Fulfillment Outdoor Location Shopping 293

Inside Retail

AUGUST 23, 2021

From switching its focus on hardcore sporting adventures to inspiring joy in the great outdoors, Kathmandu is changing things up as it primes itself for global ambitions. We’re about being more inclusive and making the outdoors more accessible to everybody. We’ll do online direct-to-consumer and have wholesale partners.

Outdoor 130

Outdoor Planning Beauty and Health Marketing 130

Retail TouchPoints

MARCH 11, 2021

And while the pandemic meant quick, efficient shopping trips by consumers, as more people are vaccinated they will increasingly be interested in full-scale outings and longer dwell times. I think you’re going to have a lot more of that once people return. Outdoor Shopping Centers Should Make the Streets Feel Alive.

Shopping 238

Shopping Outdoor Fulfillment Returns 238

Inside Retail

AUGUST 16, 2023

Group online sales fell 12 per cent to $445 million as customers returned to in-store shopping. Camping and outdoor brand Macpac reported a 22 per cent increase in sales to $216 million, supported by an increase in travel and outdoor adventure activities. For the year ended July 1, group sales reached $3.8

Outdoor 246

Outdoor Accounting Returns Consumer 246

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

Consumer 158

Consumer Merchant Services Payment Services Shopping 158

Inside Retail

JANUARY 23, 2023

Leading outdoor sportswear brand Helly Hansen has unveiled its new concept store at Chadstone Shopping Centre. The Norwegian brand – which is known for its sailing and ski apparel, workwear and outdoors wear – is stocked in high-end retailers, including David Jones and The Iconic, and has over 40 stores across the globe.

Outdoor 223

Outdoor Apparel Returns Marketing 223

Inside Retail

JUNE 12, 2024

Speaking to merchants in Australia, it’s clear that the retail landscape is more competitive than ever, intensified by the influx of global e-commerce players and price-conscious consumers. The good news is that they’re also seeing customers returning to physical stores.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. Tenants and developers need to extend this agile thinking to the entire shopping experience, especially as consumers crave more social — yet still safe — interactions.

Outdoor 226

Outdoor Customer Experience Fulfillment Shopping 226

Inside Retail

JUNE 19, 2022

Retailers face challenges of consumers shifting toward value purchases, squeezed margins and rising business costs. Colder weather is likely to boost the apparel sector, as consumers – having spent the past two winters in lockdowns – purchase warmer clothing for returning to work and outdoor activities during winter.

Outdoor 246

Outdoor Retailing Pricing Returns Apparel 246

Inside Retail

SEPTEMBER 20, 2021

After a difficult start to the year, outdoor group Kathmandu ended FY21 with relatively strong sales growth of 15.1 A recent rebrand, however, has delivered some return to form according to the group. per cent, bringing in $891 million, largely off the back of Rip Curl’s stellar performance and growth in North American shoe brand Oboz.

Net Profit 246

Net Profit Outdoor Wholesale Returns 246

Retail TouchPoints

NOVEMBER 16, 2021

Many of the innovations we’ve seen retailers adopt since the beginning of the pandemic are immersive experiences, and while they may have started as ways to make up for the lack of in-store traffic and sales, they’re now setting the standard for CX in ways that drive differentiation, conversions, sales and loyalty but also decrease returns.

Outdoor 238

Outdoor Customer Experience Returns Fulfillment 238

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them.

Consumer 130

Consumer Shopping Outdoor Returns 130

Inside Retail

SEPTEMBER 20, 2021

After a difficult start to the year, outdoor group Kathmandu ended FY21 with relatively strong sales growth of 15.1 A recent rebrand, however, has delivered some return to form according to the group. per cent, bringing in $891 million, largely off the back of Rip Curl’s stellar performance and growth in North American shoe brand Oboz.

Net Profit 237

Net Profit Outdoor Wholesale Returns 237

Retail TouchPoints

JULY 21, 2023

A recent Retail TouchPoints special report dug into these stages and supporting technology use cases, which include: Discovery and Inspiration During the discovery phase, consumers want to be inspired. Users could start their search with a query like, “‘I’m looking for a dress for a Saturday afternoon outdoor wedding.’

Returns 218

Returns Consumer Outdoor Shopping 218

Inside Retail

JULY 16, 2024

In the latest edition of her Retail Untangled podcast series, Inside Retail’ s Amie Larter talked to Taeressa Fawthrop, chief consumer officer at Team Global Express, a specialist in tailored logistics solutions for online retailers throughout Australia and New Zealand. Transparency is key,” says Fawthrop.

Outdoor 277

Outdoor Returns Checkout Fulfillment 277

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

Location 286

Location Consumer Department Stores Returns 286

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May.

Beauty and Health 274

Beauty and Health Consumer Shopping Home Furnishings 274

Retail TouchPoints

JULY 19, 2024

Bed Bath & Beyond’s assortment is being returned “to its historical categories but being enhanced with room-specific furniture sold as an understandable adjacency,” shared Lemonis on the company’s Q1 2024 earnings call in May 2023. The new Overstock lineup features closeouts, liquidation, factory direct and reverse logistics merchandise.

Jewelry 202

Jewelry Outdoor Returns Apparel 202

Retail TouchPoints

MAY 17, 2022

A vital component of his expertise has been the understanding of the common traits shared by consumers globally — but also their differences. There is definitely a need to return to the physical experience.”. It’s a little bit more work, but it definitely is helping us to talk to the local consumer in a different way.”.

Visual Merchandising 244

Visual Merchandising Outdoor Location Customer Experience 244

Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. Trends show shoppers are generally ready to return to in-person experiences — in stores, restaurants and beyond. Pandemic-era dining ushered in new elements of a night out.

Payment Services 246

Payment Services Returns Customer Experience Outdoor 246

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 191

Drop-Shipping Shipping Outdoor Customer Retention 191

Inside Retail

JANUARY 31, 2023

Late last year brought a symbolic event in the athletic footwear business in China: it was the return of the Shanghai Marathon, scratched in 2021, which attracted a record 18,000 runners and was won, both in the men’s and women’s divisions, by Chinese athletes. After more than 30 years in business, that prospect may be dimming.

Consumer 130

Consumer Apparel Fashion Outdoor 130

Retail TouchPoints

JUNE 16, 2020

The National Bureau of Economic Research warns that the recovery may be L-shaped , which would be terrible because it means we’ll be in a severe recession for a very long time and may never fully return to the sustained growth we’ve become accustomed to. . Right now consumers aren’t feeling too maxed out.

Outdoor 254

Outdoor Apparel Shopping Returns 254

Retail TouchPoints

DECEMBER 1, 2020

That’s why retailers of all sizes and sectors are adopting outdoor digital display technology that can not only locate their curbside pickup zones, but also notify customers and guide them through the process. Outdoor Technology Options. We’re training and guiding consumers about this new kind of convenience.

Payment Services 224

Payment Services Outdoor Location Shopping 224

Retail TouchPoints

JANUARY 28, 2022

Defined as data customers are willing to give to brands/retailers in return for discounts via a loyalty/rewards program or email, zero-party data is an oft-overlooked form of data collection thanks to its simplicity, but is now having a moment that will likely turn it into a permanent fixture in retail marketer’s toolkit.

Kiosk 238

Kiosk Outdoor Checkout Marketing 238

Retail TouchPoints

SEPTEMBER 28, 2021

The days of a traditional shopping mall trip have changed — not only because of the pandemic, but as consumers have started to prefer the convenience of ecommerce. According to Coveo’s Relevance Report , 90% of consumers expect online shopping experiences to be equal to or better than an in-store, analog experience.

Jewelry 241

Jewelry Consumer Shopping Outdoor 241

Retail TouchPoints

JANUARY 4, 2021

Swiss performance sportswear brand On has opened a global flagship store in New York’s NoHo neighborhood — its first standalone brick-and-mortar store — boasting a design-centric and technologically driven approach to the in-store consumer experience. with an option to return them back to the store or purchase from there.

Outdoor 258

Outdoor Checkout Customer Experience Apparel 258

Retail TouchPoints

MAY 16, 2022

This time the focus will be squarely on food products, extending the company’s inventory within specialty categories and niche offerings that don’t necessarily have the consumer base to justify being carried in stores, according to Krdzalic. You have to think like a consumer.

Planning 289

Planning ATS Grocer Beauty and Health 289

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. ons to consumers already sharing, discovering and shopping for products on their platforms.

Consumer 226

Consumer Outdoor Shopping Returns 226

Retail TouchPoints

MARCH 23, 2022

Singles’ Day, also known as Double 11, is now the world’s largest shopping holiday, with advertisers seeing incredible returns. Due to the high volume of Gen Z and millennial users, beauty and personal care, food and beverages, and outdoors and sportswear perform particularly well. Now that this trend is finally reaching the U.S.,

Advertising 231

Advertising Social Commerce Promotions Outdoor 231

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. We look forward to footfall in the malls returning to pre-pandemic levels, and are excited to welcome shoppers to Pavilion Bukit Jalil, which opens at the end of the year.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Inside Retail

JANUARY 12, 2022

Foot traffic is down in CBDs and shopping centres as consumers return to working from home. Since we reopened in mid-October, it [had been] buzzing – lots of excitement, lots of people enjoying being outdoors. At some stage, we do need to return to normal, and we must live through the impacts, so we can get to the other side.

Dead-Stock 264

Dead-Stock Drop-Shipping Returns Outdoor 264

Inside Retail

APRIL 29, 2024

This ambitious undertaking marks a significant milestone in the evolution of both companies, propelling them into a new era of international growth and consumer engagement. We will need to adapt our product offerings to suit local demand. However, these challenges are also tremendous opportunities for growth and expansion,” he opined.

Marketing 147

Marketing Outdoor Apparel Accessories 147