Retail TouchPoints

AUGUST 2, 2021

New data from Amazon portrays recent shifts in consumer behavior through the lens of the top-selling products on the platform. Compared to this same time last year, consumers are entertaining more, traveling more and dressing up — although they are not forgoing the sweatpants altogether.

Outdoor 299

Outdoor Jewelry Accessories Apparel 299

Inside Retail

SEPTEMBER 19, 2023

Outdoor apparel retailer KMD Brands has witnessed an increase in sales and net profit in FY23 on the back of improved performance across all its businesses – with the Rip Curl and Oboz brands achieving record sales. “Customers returned to shopping in stores, with retail store sales increasing 17.5 Sales grew 12.6 per cent to $1.01

Net Profit 264

Net Profit Wholesale Outdoor Returns 264

Retail TouchPoints

MARCH 11, 2021

And while the pandemic meant quick, efficient shopping trips by consumers, as more people are vaccinated they will increasingly be interested in full-scale outings and longer dwell times. I think you’re going to have a lot more of that once people return. Outdoor Shopping Centers Should Make the Streets Feel Alive.

Shopping 308

Shopping Outdoor Fulfillment Returns 308

Inside Retail

MARCH 9, 2025

The retail marketing landscape is more dynamic than ever, so understanding which trends are worth pursuing both from the consumers and the businesss perspective and which ones are just noise, will be critical to achieving growth in the year ahead. Here are three common themes that came to the fore.

Marketing 130

Marketing Advertising Outdoor Returns 130

Inside Retail

MARCH 21, 2023

Outdoor apparel retailer KMD Brands has reported a “record” first half driven by strong sales recovery across all three of its brands. per cent of direct-to-consumer (DTC) sales. Group CEO & MD, Michael Daly, said all three brands delivered strong sales growth in the half despite uncertainties in consumer outlook.

Outdoor 246

Outdoor Wholesale Apparel Returns 246

Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. Tenants and developers need to extend this agile thinking to the entire shopping experience, especially as consumers crave more social — yet still safe — interactions.

Outdoor 296

Outdoor Customer Experience Fulfillment Shopping 296

Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. 134% more likely to anticipate making a garden or outdoor purchase.

Home Furnishings 306

Home Furnishings Shipping Outdoor Consumer 306

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail Focus

DECEMBER 12, 2024

Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts. Inclusive retail fosters unique consumer relationships while demonstrating that business and social conscience can coexist.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

JULY 19, 2024

Bed Bath & Beyond’s assortment is being returned “to its historical categories but being enhanced with room-specific furniture sold as an understandable adjacency,” shared Lemonis on the company’s Q1 2024 earnings call in May 2023. The new Overstock lineup features closeouts, liquidation, factory direct and reverse logistics merchandise.

Jewelry 260

Jewelry Outdoor Returns Apparel 260

Retail TouchPoints

NOVEMBER 16, 2021

Many of the innovations we’ve seen retailers adopt since the beginning of the pandemic are immersive experiences, and while they may have started as ways to make up for the lack of in-store traffic and sales, they’re now setting the standard for CX in ways that drive differentiation, conversions, sales and loyalty but also decrease returns.

Outdoor 278

Outdoor Customer Experience Returns Fulfillment 278

Retail TouchPoints

JULY 28, 2021

The disruption caused by COVID-19 has led to a re-appreciation of relatively compact, walkable neighborhoods, with a mix of uses and opportunities to interact with people outdoors. People were already shopping online and ordering food for delivery, but it has become evident that consumer preferences have changed permanently.

Fulfillment 299

Fulfillment Outdoor Location Shopping 299

Inside Retail

AUGUST 23, 2021

From switching its focus on hardcore sporting adventures to inspiring joy in the great outdoors, Kathmandu is changing things up as it primes itself for global ambitions. We’re about being more inclusive and making the outdoors more accessible to everybody. We’ll do online direct-to-consumer and have wholesale partners.

Outdoor 130

Outdoor Planning Beauty and Health Marketing 130

Retail TouchPoints

JULY 21, 2023

A recent Retail TouchPoints special report dug into these stages and supporting technology use cases, which include: Discovery and Inspiration During the discovery phase, consumers want to be inspired. Users could start their search with a query like, “‘I’m looking for a dress for a Saturday afternoon outdoor wedding.’

Returns 246

Returns Consumer Outdoor Shopping 246

Inside Retail

AUGUST 16, 2023

Group online sales fell 12 per cent to $445 million as customers returned to in-store shopping. Camping and outdoor brand Macpac reported a 22 per cent increase in sales to $216 million, supported by an increase in travel and outdoor adventure activities. For the year ended July 1, group sales reached $3.8

Outdoor 246

Outdoor Accounting Returns Consumer 246

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

MAY 17, 2022

A vital component of his expertise has been the understanding of the common traits shared by consumers globally — but also their differences. There is definitely a need to return to the physical experience.”. It’s a little bit more work, but it definitely is helping us to talk to the local consumer in a different way.”.

Visual Merchandising 297

Visual Merchandising Outdoor Location Customer Experience 297

Inside Retail

JANUARY 23, 2023

Leading outdoor sportswear brand Helly Hansen has unveiled its new concept store at Chadstone Shopping Centre. The Norwegian brand – which is known for its sailing and ski apparel, workwear and outdoors wear – is stocked in high-end retailers, including David Jones and The Iconic, and has over 40 stores across the globe.

Outdoor 223

Outdoor Apparel Returns Marketing 223

Inside Retail

JUNE 12, 2024

Speaking to merchants in Australia, it’s clear that the retail landscape is more competitive than ever, intensified by the influx of global e-commerce players and price-conscious consumers. The good news is that they’re also seeing customers returning to physical stores.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

DECEMBER 1, 2020

That’s why retailers of all sizes and sectors are adopting outdoor digital display technology that can not only locate their curbside pickup zones, but also notify customers and guide them through the process. Outdoor Technology Options. We’re training and guiding consumers about this new kind of convenience.

Payment Services 289

Payment Services Outdoor Location Shopping 289

Inside Retail

JUNE 19, 2022

Retailers face challenges of consumers shifting toward value purchases, squeezed margins and rising business costs. Colder weather is likely to boost the apparel sector, as consumers – having spent the past two winters in lockdowns – purchase warmer clothing for returning to work and outdoor activities during winter.

Outdoor 246

Outdoor Retailing Pricing Returns Apparel 246

Inside Retail

SEPTEMBER 20, 2021

After a difficult start to the year, outdoor group Kathmandu ended FY21 with relatively strong sales growth of 15.1 A recent rebrand, however, has delivered some return to form according to the group. per cent, bringing in $891 million, largely off the back of Rip Curl’s stellar performance and growth in North American shoe brand Oboz.

Net Profit 246

Net Profit Outdoor Wholesale Returns 246

Retail TouchPoints

JUNE 16, 2020

The National Bureau of Economic Research warns that the recovery may be L-shaped , which would be terrible because it means we’ll be in a severe recession for a very long time and may never fully return to the sustained growth we’ve become accustomed to. . Right now consumers aren’t feeling too maxed out.

Outdoor 317

Outdoor Apparel Shopping Returns 317

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

Location 299

Location Consumer Department Stores Returns 299

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them.

Consumer 130

Consumer Shopping Outdoor Returns 130

Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. Trends show shoppers are generally ready to return to in-person experiences — in stores, restaurants and beyond. Pandemic-era dining ushered in new elements of a night out.

Payment Services 278

Payment Services Returns Customer Experience Outdoor 278

Inside Retail

SEPTEMBER 20, 2021

After a difficult start to the year, outdoor group Kathmandu ended FY21 with relatively strong sales growth of 15.1 A recent rebrand, however, has delivered some return to form according to the group. per cent, bringing in $891 million, largely off the back of Rip Curl’s stellar performance and growth in North American shoe brand Oboz.

Net Profit 237

Net Profit Outdoor Wholesale Returns 237

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May.

Beauty and Health 279

Beauty and Health Consumer Shopping Home Furnishings 279

Retail TouchPoints

SEPTEMBER 9, 2021

The retailer managed digital growth despite direct-to-consumer penetration falling to 41.2% The company’s retail revenue rose 52% , with strong in-store sales offsetting an 18% decline in digital sales as shoppers returned to brick-and-mortar. Lululemon posted an extremely strong quarter, led by a 61% net revenue increase to $1.5

Wholesale 269

Wholesale Outdoor Accessories Apparel 269

Inside Retail

JULY 16, 2024

In the latest edition of her Retail Untangled podcast series, Inside Retail’ s Amie Larter talked to Taeressa Fawthrop, chief consumer officer at Team Global Express, a specialist in tailored logistics solutions for online retailers throughout Australia and New Zealand. Transparency is key,” says Fawthrop.

Outdoor 277

Outdoor Returns Checkout Fulfillment 277

Retail TouchPoints

SEPTEMBER 28, 2021

The days of a traditional shopping mall trip have changed — not only because of the pandemic, but as consumers have started to prefer the convenience of ecommerce. According to Coveo’s Relevance Report , 90% of consumers expect online shopping experiences to be equal to or better than an in-store, analog experience.

Jewelry 296

Jewelry Consumer Shopping Outdoor 296

Retail TouchPoints

JANUARY 28, 2022

Defined as data customers are willing to give to brands/retailers in return for discounts via a loyalty/rewards program or email, zero-party data is an oft-overlooked form of data collection thanks to its simplicity, but is now having a moment that will likely turn it into a permanent fixture in retail marketer’s toolkit.

Kiosk 278

Kiosk Outdoor Checkout Marketing 278

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. ons to consumers already sharing, discovering and shopping for products on their platforms.

Consumer 277

Consumer Outdoor Shopping Returns 277

Inside Retail

JANUARY 31, 2023

Late last year brought a symbolic event in the athletic footwear business in China: it was the return of the Shanghai Marathon, scratched in 2021, which attracted a record 18,000 runners and was won, both in the men’s and women’s divisions, by Chinese athletes. After more than 30 years in business, that prospect may be dimming.

Consumer 130

Consumer Apparel Fashion Outdoor 130

Inside Retail

JUNE 26, 2023

As consumers return to physical stores in the post-pandemic era, delivering a great in-store experience has become more critical than ever, says a leading retail technology expert. Consumers today have come to expect engaging, fun experiences in stores. It’s all about experiences now.” They are part of our social fabric.”

Kiosk 237

Kiosk Consumer Outdoor Returns 237

Retail TouchPoints

MARCH 23, 2022

Singles’ Day, also known as Double 11, is now the world’s largest shopping holiday, with advertisers seeing incredible returns. Due to the high volume of Gen Z and millennial users, beauty and personal care, food and beverages, and outdoors and sportswear perform particularly well. Now that this trend is finally reaching the U.S.,

Advertising 264

Advertising Social Commerce Promotions Outdoor 264

Retail TouchPoints

MAY 16, 2022

This time the focus will be squarely on food products, extending the company’s inventory within specialty categories and niche offerings that don’t necessarily have the consumer base to justify being carried in stores, according to Krdzalic. You have to think like a consumer.

Planning 312

Planning ATS Grocer Beauty and Health 312